OliviaBuxtonHandmade's Shop Policies
Our products are hand made in Melbourne, Australia. Our products are made from natural fibres, using our bare hands, knitting needles and sewing machines. When fabrics are pre-washed, it will be specified in the items description and washed with phosphate-free washing detergent. We pre-wash to allow for any shrinkage prior to sewing patchwork mostly, but this can extend to other items.
Our items are shipped to you via Registered Post or Air Mail for international orders outside Australia, and by Regular Parcel within Australia. Please allow between 3-10 business days for delivery.
Unless a custom order is requested, all our goods are ready to ship and will be dispatched generally within 1 business day. We will email you if there is going to be any delay. Most Custom Orders will take about 2 weeks in addition to shipping time. If you need express post, please convo us so that we can quickly arrange a quote and mail your item out to you as fast as possible.
Post to the US includes a $9AUD security charge, payable on all parcels US bound 500g or above in weight. Articles may face transit delays of up to 48 hours. We absorb a portion of this charge.
We can combine shipping, convo me for more details and a quote. Because Australia Post charges in 250g increments, it is hard for me to estimate what combined shipping costs will be until I weigh exactly what is to be shipped. Thank you for your understanding in this area.
Refunds and Exchanges
Returns will be accepted within 10 days, by registered post. Shipping charges will not be refunded. Please note that not all items will be able to be replaced exactly, as we do not always use patterns and some fabrics and yarns may be unavailable.
If you are unhappy with your purchase, please contact us. Returns it must be in original and unused condition and in original packaging. It must be well packed and wrapped in plastic to make the package reasonably water tight.
Additional Policies and FAQs
We welcome wholesale enquiries!
Last Updated January 22, 2013