OliviaGraceCouture

Children's Embroidered Shirts for Special Occasions

California, United States · 4878 Sales

OliviaGraceCouture

Children's Embroidered Shirts for Special Occasions

California, United States 4878 Sales On Etsy since 2009

5 out of 5 stars
(972)
Shop owner

Melissa

Contact

Announcement   **IMPORTANT** ~~ **PLEASE READ**
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TURN AROUND TIME:
Currently I am processing all embroidery orders in approximately 4 weeks from the time payment is received. Other items such as hair bows and headbands are completed quicker. Please keep in mind that this is BEFORE SHIPPING time. All items are shipped first class unless an upgrade has been purchased.

1-2 rush orders can be accepted per week for an added rush fee. Please convo me to see if I will be able to accept your order if you need it before the normal processing time of 4 weeks

Custom orders happily accepted!! Convo me so that we can work on a design.

Please only convo me through etsy, NOT email. Often my emails go to my spam folder and I may not see it. If I do not reply to your ETSY message within 48 hours, please message me again.

Please become a fan of our facebook page for upcoming specials! https://www.facebook.com/OliviaGCouture

Thank you!
Melissa

Announcement
Last updated on Mar 15, 2016

**IMPORTANT** ~~ **PLEASE READ**
****************************
TURN AROUND TIME:
Currently I am processing all embroidery orders in approximately 4 weeks from the time payment is received. Other items such as hair bows and headbands are completed quicker. Please keep in mind that this is BEFORE SHIPPING time. All items are shipped first class unless an upgrade has been purchased.

1-2 rush orders can be accepted per week for an added rush fee. Please convo me to see if I will be able to accept your order if you need it before the normal processing time of 4 weeks

Custom orders happily accepted!! Convo me so that we can work on a design.

Please only convo me through etsy, NOT email. Often my emails go to my spam folder and I may not see it. If I do not reply to your ETSY message within 48 hours, please message me again.

Please become a fan of our facebook page for upcoming specials! https://www.facebook.com/OliviaGCouture

Thank you!
Melissa

Melissa

Contact shop owner

Melissa

View all 734 items

Reviews

Average item review
5 out of 5 stars
(972)
View all 972 reviews

Updates

New back to school shirts are coming!
This T-Rex shirt was a special request from my Dino loving son Luke. flag-uaflag-sa
My newest 4th of July design. This patriotic monster truck is so cool!
View all 5 updates

Shop policies

Last updated on September 24, 2015
Welcome to my shop! I am inspired daily by the little ones in my life, my 18 year old daughter, 8 year old daughter, and twin 4 year old boys.

I hand make or embellish everything in my shop so I am always open to custom orders and color changes.

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Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Buy with Apple Pay
  • Pay with Sofort
  • Pay with iDeal
  • Accepts Etsy gift cards
Payment
Please note my current turn around times, which are posted throughout the shop and on the listings.

I will not can not cancel order after they are placed. Your purchase price may be applied toward another item within my shop if needed.

If an order cancellation is approved, a restock charge of 25% will be deducted from your total refund.

Items are completed and shipped in the order of payment.

Payment is expected immediately after order is placed. I accept paypal and credit cards.

Sales tax is collected on orders shipped to CA residents.
Shipping
Please note:

***Embroidery orders ship approximately 4 weeks from time order is placed. This does NOT include ship times. If you need it sooner than that, please contact me prior to ordering to discuss rush options.

***Hair Accessories ship approximately 1-2 weeks after order is placed. If hair items are ordered with an embroidered item, they will ship together with the embroidery shipping timeline.

Priority shipping and express shipping options are available for an added fee.

Unfortunately, there are NO guaranteed delivery dates through the USPS. Items take an average of 2-5 days ship time. I recommend ordering ahead enough to give you at least 1 week time for shipping.

International orders can be accepted to certain countries. Please keep in mind that depending in your country's policy/law/rules, there may be customs/duty fees due once your item arrives. These customs/duty fees are out of my control and are the buyers responsibility. They are not included in the price of your shipping.

Please make sure the correct shipping address is listed when you are checking out. If your order is returned to me for any reason due to incorrect address, I will need to charge you the shipping fee again in order to re-ship once your is returned to me.
Refunds and Exchanges
Due to the nature of the product, no returns or refunds can be made.

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If item is defective or you are unsatisfied for any reason, please contact me within 2 days of receipt to discuss options.

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Please note my current turn around times, which are posted throughout the shop and on the listings.

I will not can not cancel order after they are placed. Your purchase price may be applied toward another item within my shop if needed.

If an order cancellation is approved, a restock charge of 25% will be deducted from your total refund.

Thank you for understanding.

~~~~~~
Please understand the the postal shipping timeline provided are an estimate from the USPS. I can not be responsible for items taking longer during the shipping process. I can only guarantee dates of shipment, not delivery.

If you find your package is taking longer to arrive once I ship, please contact me so I can work with the USPS to locate your package.

Unfortunately, there are NO guaranteed delivery dates through the USPS. Items take an average of 2-5 days ship time. I recommend ordering ahead enough to give you at least 1 week time for shipping.

After items are marked as "delivered" it is assumed they have been received. After that point if you still have not received your package, you will need to contact your local post office.

I reserve the right to refuse service to anyone, at anytime. I am providing a service to my clients and refuse to be spoken rudely to or threatened and/or harassed. Any on-going harassing actions will be refereed to etsy's support team.
Additional policies and FAQs
Please only send me messages through Etsy convos. Emails are not reliable as my Spam filter is very high. Also, I will not discuss orders over the phone. All communication will need to be conducted here through etsy convos. This protects both you and I should any questions arise. It also makes it easy to refer to as I work on orders.

I reserve the right to refuse service to anyone, at anytime. I am providing a service to my clients and refuse to be spoken rudely to or threatened and/or harassed. Any on-going harassing actions will be refereed to etsy's support team.