OllieandPenny

Custom Clothing, Decor and Gifts

California, United States · 7200 Sales

OllieandPenny

Custom Clothing, Decor and Gifts

California, United States 7200 Sales On Etsy since 2011

5 out of 5 stars
(1361)

Announcement   Hello! ♥ Current PRODUCTION is:
>1-10BUSINESS DAYS

>Mobiles take 1-14 business days

>Swaddles, headbands & sweatshirts take 1-14 business days depending on what I have instock ready to ship

>Shelves take 4-6 weeks

PLUS shipping time. If you need an item rushed please convo me :)
production time frame is as of 4/2/2016


During checkout the shipping you select has no affect on production time.

Please check out my calendar for business days. MY GOOGLE CALENDER: https://www.google.com/calendar/embed?src=ollieandpenny%40yahoo.com&ctz=America/Los_Angeles
Life sometimes happen when you least expect it so if there is going to be a delay I will contact you via etsy.
Thank you for all the support! :) { ❤Ashley}
If you have an idea and don't see it here convo me and we can come up with something together! ❤

My other shop is: spiked and riveted

Announcement
Last updated on Apr 28, 2016

Hello! ♥ Current PRODUCTION is:
>1-10BUSINESS DAYS

>Mobiles take 1-14 business days

>Swaddles, headbands & sweatshirts take 1-14 business days depending on what I have instock ready to ship

>Shelves take 4-6 weeks

PLUS shipping time. If you need an item rushed please convo me :)
production time frame is as of 4/2/2016


During checkout the shipping you select has no affect on production time.

Please check out my calendar for business days. MY GOOGLE CALENDER: https://www.google.com/calendar/embed?src=ollieandpenny%40yahoo.com&ctz=America/Los_Angeles
Life sometimes happen when you least expect it so if there is going to be a delay I will contact you via etsy.
Thank you for all the support! :) { ❤Ashley}
If you have an idea and don't see it here convo me and we can come up with something together! ❤

My other shop is: spiked and riveted

Ashley Casey

Contact shop owner

Ashley Casey

24 of 1008 items · View all items

About

Hey Everyone!

My story is in the process of being written ;)

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Shop members
  • Ashley Casey

    Owner

Shop policies

Last updated on March 2, 2016
Hi!
Thank you for looking at my shop!
I make custom nursery decor and baby gifts.
I promise that every item I make is something that I personally would give to someone. I never settle for satisfactory, I want all my customers to be ecstatic!

Accepted payment methods

  • Accepts Etsy gift cards
Payment
Payment is expected at time of purchase.
I accept Paypal, debit, credit, and Etsy gift cards.

F.A.Q.
how do I purchase an item?
http://www.etsy.com/help/article/339

if I don't have a paypal account, can I use a credit card? YES you can
http://www.etsy.com/help/article/361
Shipping
INSURANCE IS PURCHASED BY REQUEST ONLY or if priority mail is selected.
once i hand the package over to USPS it is completely out of my hands how the package will be treated.
Once payment clears all orders will be shipped out in a timely manner, please check shop announcement for production time frames. All orders are sent out USPS. A tracking number is provided.
If you have a rush order please convo me for correct shipping rate and availability.

*during checkout the shipping you select has no affect on how fast production time is..if you need your order out asap, please contact me first :)*

International orders vary when they will be received after I ship them out, depending on your countries custom regulations. International orders may incur a custom charge and/or tax that is not included in the cost of postage, sorry for this inconvenience.
Looking at you United Kingdom customers..the above will definitely apply to you! Sorry Royal Mail always charges a tax that is NOT include in shipping price. Please be aware of that before you purchase. I will not and cannot mark the item as a gift. One its against the law and two I printed my labels via etsy and are not given the option.

I ask that you please not leave negative feedback that is related to shipping. It is out of my hands how long it takes for USPS to deliver your package

F.A.Q.:

WHEN WILL MY ITEM SHIP?
production time is 1-14 business days for all items except shelves which is 4-8 weeks.
does this mean your item will ship tomorrow? maybe or maybe in 14 business days. My production time is long and I understand that can be a bummer but each mobile takes me 3 hour to complete. Sometimes I am working 50 hours a week just in making mobiles, that doesn't include packaging and making all the other items i sell PLUS being a stay at home mom to my two little ones BUT i promise you whenever I am not taking care of my children i am working on orders :)

MY ITEM WAS DAMAGED IN TRANSIT, CAN I HAVE A REFUND?
If USPS approves the insurance claim, yes you will be refunded and a new item mailed if requested.

MY ORDER WAS NOT DELIVERED WHEN IT TRACKING SAYS IT WOULD. CAN YOU REFUND SHIPPING?
No. I do my very best to get orders out by the date requested and will upgrade shipping if i need to in order to make sure it does but every once in awhile USPS does not hold up their side and the package is delayed. USPS will not refund me for that reason so I cannot refund you.

TRACKING IS NOT BEING UPDATED ON MY ORDER OR MY ORDER IS NO LONGER MOVING?
USPS can be quite confusing and not on point with their tracking and shipping. In 2015 USPS has made very big changes with processing in order to cut costs. That means that sometimes tracking isnt updated for days or the package might sit at one location for days. If you do not receive the item within 2 weeks of it being shipped and tracking is being updated please contact me so I can file a claim with USPS to locate.
If the item is not delivered and tracking is has never updated I will give a refund after 30 business days. The 30 days is because sometimes packages just randomly show up and tracking gets updated as delivered.

Insurance purchased on priority mail orders only
Refunds and Exchanges
I do not refund orders at this time.
If for any reason you did not read the section about production time or rush shipping, If you did not read the entire listing or read my policies before purchase, I am not responsible for that.
I do my very best to give current information and processing time with business days which is why i provide a calender that you can look at that has current business days and days off.
Calender is found here:
https://www.google.com/calendar/embed?src=ollieandpenny%40yahoo.com&ctz=America/Los_Angeles

F.A.Q.
CAN I CANCEL MY ORDER?:
i will cancel your order only if requested within the first 24 hours. this is because everything is made to order and certain items may need supplies that i have to order online I order them the same day the order is placed.

CAN I RETURN MY ITEM?
Due to my items being custom i do not accept returns.
If there is a circumstance where I do accept a return there will be a 25% restocking fee for ALL custom orders such as bodysuits, wall art or any custom request. There is a 50% restocking fee on mobiles. It is not guaranteed that I will be able to re-sell the item that is being returned so the 25% and 50% covers the fees, materials and time spent making the item.

*PLEASE NOTE I AM MORE THEN HAPPY TO SEND CARD STOCK SAMPLES FOR ALL CUSTOM MOBILES BEFORE PURCHASE :)

If you are not satisfied in any way please contact me BEFORE you leave feedback and I will do whatever I can to fix it! :)

Positive feedback is always appreciated and if you dont feel like you can please contact me and i will move mountains to make you happy.
Additional policies and FAQs
Please handle all items with caution and care
Few items will contain small part or long strings that can be dangerous. Please do not hang the mobile where your child can reach. Do not leave child unattended or put them to sleep wearing a headband.
I, Ashley Casey, am not responsible for any harm to your child if you do not follow the warning.

All bodysuits that are custom should be hand washed and lay flat to dry.

All items come from a pet free, smoke free and clean home.

All items in cupcake boxes and bouquets that include washcloths, bodysuits, blankets, burp cloths, socks, beanies and bibs are store bought unless stated other wise. I use only name brands. Brands used will vary between Carter's, Gerber, Just One Year, Fading Glory, Spa Silk, Circo, Granimal, Babies r' Us, Baby's, and Koala.


I LOVE custom orders so convo me if you have a great idea! :)

I welcome whole sale orders, please contact me for pricing


F.A.Q.

CAN I INCLUDE A GIFT NOTE?
of course :) let me know in note to seller during checkout what you would like it to say.

DO YOU INCLUDE RECEIPTS?
I do not add a invoice/receipt with any order gift or not. It cuts down the cost of computer paper and printer ink which keeps shipping costs lower.