Exchanges and Refunds - If you are not entirely happy with your purchase then items can be exchanged for another of the same value (or greater, with additional payment) or returned for a refund. Exchanges will incur additional postage costs as per the original purchase.

EARRINGS ARE EXCLUDED for exchanges and refunds for hygiene reasons, unless the earwires are able to be easily replaced. A £2.50 deduction from any refunds or exchanges will be made to allow for this.

Items must be returned in their original packaging and in a saleable condition. Please contact me within 7 days of receiving your purchase if you wish an exchange or refund.

If your purchase has not arrived within 30 days for Europe, or 40 days Rest of the World, please contact me.

Payment can be made by PayPal, Credit/Debit card or Personal Cheque (UK only). You do not have to have a Paypal account to use Paypal, it is just like any other on-line secure credit or debit card payment. If you wish to pay by cheque please contact me to reserve the item(s) you wish to purchase. Item(s) will not be despatched until cheque payment has been cleared.

All items come giftboxed and will be packaged in suitable travelling outerwear for its journey to you!

In the UK items are generally sent by Royal Mail's 'Signed For' (Recorded Delivery) service to ensure it can be tracked through the Royal Mail service.

Overseas Postage - Items will be sent by Airmail and can take between 1 and 5 weeks.

Custom items can take up to 4 weeks to produce depending on the item, including UK Hallmarking (a legal requirement in the UK) where relevant.

Buyers are responsible for any Customs Duty/Taxes or equivalent.

If your purchase has not arrived within 30 days for Europe, or 40 days Rest of the World, please contact me.

JEWELLERY CARE

Specific information may be sent to you with your purchase if applicable.

Jewellery - GENERAL

Jewellery is for a decorative purpose and whilst Ominicci Jewellery is robust and fit for purpose, no responsibility is accepted for damage or loss caused by activities of the wearer.

To help prevent tarnishing, items can be kept in ziplock/resealable plastic bags with as much air removed as possible. Anti Tarnish Tabs are also useful in jewellery boxes.

General Information - SILVER

Items made from silver with a shiny or matt/satin finish can be polished with a Silver Polishing cloth available from most Jewellers or large supermarkets. These items are also suitable to use in the plastic pots that contain a clear liquid cleaner (not paste, which can be abrasive), but if your item has a stone in it check its suitability first (do not use these pots with Pearls, Coral or Opal.) You can also use plain dish washing liquid and a very soft toothbrush if necessary.

Items with a Patina or Oxidised (blackened) finish should not be cleaned with any chemicals (including a jewellery cloth), as these pieces are designed to look 'aged'. A light brushing with a very soft toothbrush and weak plain dishwashing liquid solution can be used if necessary, but note that this could possibly 'clean' away the Patina.

General Information - COPPER

Copper oxidises, or tarnishes, more quickly than silver and following wearing, after many, many years will become the colour of old pennies despite any Patina (colouring) or coating applied .

To clean copper back to its original shiny colour various methods are suggested, including lemon juice, cola and proprietary copper cleaners.

Copper that has a patina or been artificially darkened (oxidised) or coloured in any way should not be cleaned as this will wear away the patina or colouration. If the patina/colour has worn away through general wear after many years I am able to re patinate or colour the copper, however it may not be exactly the same as before.

Copper can sometimes react with the natural oils in the skin of some people and cause a black or green deposit on the skin. It is not permanent and should wash off.