Reviews
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Ash on 02 Jun, 2026
5 out of 5 starsmy parcel got lost and she sent me another hide and a free one along with it. honestly such a kind seller will 100% be buying again (i was going to anyways as i loooooove the products) i couldnt reccomend them enough. buy from this small business u wont regret it
Faye responded on 02 Jun, 2026
🥹🫶 Thank you so much for this wonderful review, it truly made my day! 🏰✨ I’m so sorry your parcel got lost, but really glad I could put it right for you. Our customers mean everything to us, and delivering the best customer service alongside beautiful hides is always our number one priority. Your kind words remind us exactly why we do what we do. We can’t wait for you to see what comes next, thank you for supporting our small business! 🐹💕
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Nicola on 07 Mar, 2026
5 out of 5 starsI absolutely love this hide. It’s the ideal size for a dwarf hamster, it looks very pretty and natural, and this seller is the most affordable in the uk for this style of product. Couldn’t be happier!
Faye responded on 07 Mar, 2026
Thank you so much for your lovely review! 🐹✨ I’m so glad to see the Enchanted Dwarf Cottage perfectly placed in your dwarfs enclosure. Your setup in the photo looks absolutely beautiful, it’s wonderful seeing these hides become part of such creative habitats! I also really appreciate you mentioning the price. My goal with Once Upon a Burrow is to sell unique themed hides more accessible while still keeping hamster safety and enrichment in mind. Thank you again for supporting my small business. Faye ☺️
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Philip on 01 Mar, 2026
5 out of 5 starsSo thrilled with the Cinderella Castle for our rescue Hamster Mimi! She took no time at all to explore her new Castle which is fit for a princess. Such a lovely company with great customer service and attention to detail. The hand written note was lovely and the surprise extra gift was just so generous. Thank you
Faye responded on 02 Mar, 2026
Thank you so much for your incredibly kind words! 💕 We absolutely love the photo of Mimi, she looks right at home and totally princess-approved 👑🐹. It means the world to us to know she’s enjoying her castle, and we’re so grateful you took the time to share your experience. Thank you for supporting our little business and giving Mimi such a magical setup ✨
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Rae-anne on 28 Feb, 2026
5 out of 5 starsWe will be completing this collection! Love it! Well made, beautifully decorated and packaged, swift postage and delivery. Definitely recommend!
Faye responded on 28 Feb, 2026
Thank you so much for taking the time to leave such a kind review! 🥰 I’m absolutely delighted that you love it and that everything arrived quickly. Your support truly means a lot to my small business. I’m so grateful to have lovely customers like you and can’t wait to help you with the rest of the collection it’s gorgeous. Thank you again for your recommendation! ✨
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Rae-anne on 28 Feb, 2026
5 out of 5 starsAbsolutely amazing! I cannot fault the items or how lovely the owner is! I am very happy with our hides! Delivery was superb and packaging is beautiful! We are already repeat customers! Outstanding business 🤍
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leah on 27 Feb, 2026
5 out of 5 starsI can’t wait to put this in my hamsters enclosure, it’s adorable and looks exactly as it does in the picture! Shipping was extremely fast, thank you ❤️
Faye responded on 27 Feb, 2026
Thank you so much! 🥰 We’re so glad you love it and hope your hamster enjoys their new hide! 💕🐹 Thanks again for your kind words and support.
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