Announcement SCHOOL'S OUT FOR SUMMER so I have 3 little ones running around the studio.... custom order production is at 4-6 weeks.
SCHOOL'S OUT FOR SUMMER so I have 3 little ones running around the studio.... custom order production is at 4-6 weeks.
curtiplas on Jul 21, 2016
Not only was Lauren very good about letting us know where things were in the process, they came out amazing. Unfortunately we did have a few break in shipping, but Lauren was very quick to send us replacements in her next batch. I've had nothing but great experiences with Etsy sellers, but all-in-all this has been the BEST experience I've had. I HIGHLY recommend her shop for both the products and service :)
bianca on Jul 9, 2016
Pretty. Arrived safely and swiftly
Accepted payment methods
- Accepts Etsy gift cards
Payment by check is expected in a timely manner. If a check is not received within 5 business days of purchase, the item will be relisted. All items will be packaged and shipped within 1-5 days from the time your payment is received and clears my bank. Custom orders will be started after payment clears my bank and will ship upon completion.
Paypal, Etsy Gift Cards or credit cards are my preferred methods of payment.
A majority of items will be shipped via USPS priority mail. A shipping notification with a tracking number will be sent to the customer at the time of shipment. Some smaller items are shipped via USPS first class mail. Some heavier items are shipped via parcel post to save the customer on shipping costs.
The customer may request an upgrade on shipping or a different carrier, however, any increase in shipping charges will be billed to the customer before shipment.
Refunds and Exchanges
A refund will be issued for broken items. The buyer must provide photographs of the broken item within 1 day of receipt.
Additional policies and FAQs
The pottery process can be unpredictable. Items can crack during drying or firing. Glaze colors may not develop in the way that they were intended. I can even drop an order and break it (it has happened a couple times). It is possible for your order to extend beyond the approximated production time frame. If an order takes longer than 6 weeks, I will not discount the item. The buyer can choose to cancel the order at no financial penalty if it takes longer than 6 weeks.
If a customer requires a made to order item by a specific date, it must be discussed with me first via Etsy messaging to guarantee on time delivery.
I do offer wholesale on some, not all, of my items. One Girl's Pottery does not offer consignment outside of my geographical region. Please message me with your items of interest and we can discuss my terms of sale and pricing.
Etsy is my 'happy place.' Please help me keep it that way. ~Thanks!!