OneSassyGiraffeShop
Star Seller.
This seller sets a shining example for providing a great customer experience, with a history of 5-star reviews, on-time shipping, and quick replies to any messages they received.
Announcement
We CANNOT guarantee delivery times. The USPS is on it's own schedule these days! ;) Please plan accordingly or purchase our rush shipping that is on the first page.
We are KNOWN for our custom designs our customers ask us to make! We'd love to make something custom for you! Shoot us a message with an idea you have and let us do the work!
Once an item is in the hands of the USPS it is out of our hands as far as delivery times. USPS is moving a bit slower now, please use our "RUSH MY ORDER" if you need your personalized item right away! We CANNOT guarantee delivery times.
Thank you so much! Stay healthy!
Announcement
We CANNOT guarantee delivery times. The USPS is on it's own schedule these days! ;) Please plan accordingly or purchase our rush shipping that is on the first page.
We are KNOWN for our custom designs our customers ask us to make! We'd love to make something custom for you! Shoot us a message with an idea you have and let us do the work!
Once an item is in the hands of the USPS it is out of our hands as far as delivery times. USPS is moving a bit slower now, please use our "RUSH MY ORDER" if you need your personalized item right away! We CANNOT guarantee delivery times.
Thank you so much! Stay healthy!
Items
All Items
Reviews
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Shauna on Nov 21, 2021
5 out of 5 starsPerfect for my son’s “melmo” themed birthday party! The seller was very responsive to my questions and had it shipped out the next day!! Love love love it!
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Jessica on Nov 23, 2021
5 out of 5 starsCustom baseball shirt (TWO with cookie monster face for the O) came out adorable!! I regret not getting it personalized with my little guys name on the back...it is SO cute!
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Alanna on Nov 19, 2021
5 out of 5 starsThis shirt means so much to us ! I have received so many compliments ! Love this!
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Amber on Dec 4, 2021
2 out of 5 starsI was disappointed in the quality of this item when I received it. I made the mistake of ordering a short sleeve rather than a baseball tee. There are so many options to choose when ordering that quite frankly it was confusing to figure out what item I was ordering. The t-shirt is a thin $5 Cat and Jack shirt from Target. I reached out to the seller hoping for a solution: Perhaps I could reorder and they could quickly ship a new shirt in time for my sons birthday party. Perhaps I could return this item for a refund or credit. No options were given. The seller was unapologetic and had no interest in trying to rectify the situation. For $34, I expected a higher quality item than what I received. Equally disappointed in the lack of problem-solving done on the sellers behalf.
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1SassyGiraffe responded on Dec 4, 2021
So sorry you were disappointed, it truly is personally devastating for us to have unhappy patrons to our mom-owned and operated business. In the past we've been able to settle on FAIR solutions with customers who make mistakes in their order. Unfortunately we couldn't get that far this time before you left the review. We absolutely could have gotten a new shirt out in time for the party. We do our best to make it very clear in our listings that custom items cannot be returned and also encourage folks to reach out with questions - we reply in minutes. We also make it as clear as possible the materials, blends and sizing of all our shirts. Unfortunately in this case, customer simply read one description and ordered a different item. So it's not surprising that expectations were misaligned.
About OneSassyGiraffeShop
Production partners
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Gooten
New York, NY
A print on demand fulfillment company.
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print-on-demand
Chatsworth, CA
A fulfillment, warehouse, and shipping service for small online retailers.
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Printify
San Francisco, CA
Print On Demand
Shop policies
Shipping
Digital downloads
Payment options
Returns & exchanges
I don't accept returns, exchanges, or cancellations
I accept returns I do not accept returns
I accept exchanges I do not accept exchanges
I accept cancellations I do not accept cancellations
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Privacy policy
More information
Frequently asked questions
HOW DO I CARE FOR MY PRODUCT?
Mugs, Glasses and Dishes: Hand wash only in cool/warm water and allow to air dry. Not suitable for dishwasher, microwave, cooking or freezing. Clean with non-abrasive sponges to prevents scratching. Do not clean with bleachers or cleansers containing chlorine.
DO YOU OFFER WHOLESALE PRICING?
Yes, please message me for more details when order 20 items or more.
MY PACKAGE ARRIVED DESTROYED AND THE PRODUCT IS RUINED, NOW WHAT?
UGG! What a pain right? While this is an unfortunate thing, it does happen from time to time. We would be happy to replace the item at a 50% cost of the price paid.