ACCEPTED PAYMENTS:
We accept all major credit/debit cards, Paypal and Etsy gift cards as payment.

ORDER CANCELLATIONS:
If you would like to cancel your order please let us know within 2 hours of placing your order, as after this time your order will have been processed and may have already been dispatched.

If you cancel your order after this time, we cannot refund you shipping costs.

As OodlemaDoodles is based in the UK, language and terminology used will reflect this. However if you require alternatives, please get in contact with us when you place your order as this is something we can adjust for you.

SHIPPING:

UK:
All orders to the UK will be posted via Royal Mail Second Class post. Tracking is not offered as standard and if you would like to upgrade your order to tracked, please message us before placing your order.

With orders sent within the UK, once it has been dispatched, please allow up to 5 working days for delivery. If you have not received your item after 7 working days, please contact us as we will be happy to assist.

PRIORITY SHIPPING
If you would like to receive your order faster we offer a Priority option. When you choose this option we will aim to dispatch your order within 48 hours using Royal Mail or Parcel Force.
For delivery: Next working day within the United Kingdom and 5 - 10 working days worldwide. (This is not a guaranteed service)

OVERSEAS (including EU):
All orders to be posted overseas (including the EU) will be posted via International Standard post. Tracking is not offered as standard and if you would like to upgrade your order to tracked, please message us before placing your order.

With orders sent outside the UK (including EU), once it has been dispatched, please allow up to 10 working days for delivery. If you have not received your item after 15 working days, please contact us as we will be happy to assist.


CUSTOM CHARGES:
Items sent outside the UK may incur custom charges and we are not responsible for any charges that may become payable.

You as the buyer are responsible for any custom charges/taxes/fees that may apply to your country.


IMPORTANT:
Please ensure that your shipping address is correct when ordering. Buyers will be responsible for any additional shipping charges if an order is not received or returned to us due to an incorrect address. If you accidentally provide the wrong address when ordering, please message us as soon as possible.

We have arrangements with a number of shipping companies depending on the shipping location, value and weight of your order.

We cannot confirm exactly how long it will take to deliver your order. Please allow extra time for customs or weather related delays.

PAPERS:

We offer four different papers at OodlemaDoodles. Please read below to make an informed decision about your purchase. If in doubt, feel free to contact us and we can help advise :)

Repositionable: This sticker paper is thinner than the Vinyl options and comes with the added bonus of being transferable multiple times if misplaced or plans change. However, the pigmentation of colours on this paper is less than that of the Vinyl's, so the colours are not as vivid.

Matt Vinyl: This paper has a gorgeous texture, thicker than the repositionable, and less moveable (helpful tip: stick the sticker to the back of your hand before sticking to the paper and it will come up again with less risk of tearing your planner should you need to move it!) The printed colours on this paper are beautiful and very vibrant and vivid.

Gloss Vinyl: Very much the same as the Matt Vinyl but with an added glossy finish which will make your planners shine! Especially good for glitter/ foil type prints.

Transparent: As the name suggests, this is transparent sticker paper. We can print on this in black and colour with you still being able to see anything you stick it over. Not all listings have this as an option, but if you would like this paper instead, please do get in contact and we can discuss its availability for your project.

COLOURS

Please be aware that different monitors are calibrated differently and therefore will display colours with slight variations. There can also be variation noted in the printing of the same product at times, although this is very slight.

We make every effort to match as closely as possible on custom requests and our own products but there will be variations which cannot be helped.

If you are looking for something bespoke and personalised, we'd love to work with you on it - message us and we can discuss 😊


INFORMATION I COLLECT:
To fulfil your order, you must provide us with certain information (which you authorised Etsy to provide to us), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order, for example), if you contact us directly.

WHY WE NEED THE INFORMATION AND HOW WE USE IT:
We rely on a number of legal bases to collect, use, and share your information, including:
- as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
- when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

INFORMATION SHARING AND DISCLOSURE:
Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:

- Etsy. We share information with Etsy as necessary to provide you our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Service providers. We engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Business transfers. If we sell or merge my business, we may disclose your information as part of that transaction, only to the extent permitted by law.
- Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce out agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

DATA RETENTION:
We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 4 years.

YOUR RIGHTS:
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. These are described below:
- Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us directly through Etsy.
- Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
- Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
- Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.