Optopolis

Optopolis' themed T-Shirts use three different base-T-Shirts: Gildan 2400 (long sleeve regular), and Gildan 5000 (short sleeve tie-die) and Gildan 2000 (short sleeve regular). These T-Shirts are commonly used by department store brands, and they are often sold at crafts stores as blanks.

As such, if you get a size-Medium Unisex/Men's T-Shirt from your local department store, you'll likely want a size-Medium here. Detailed size charts are displayed on each item; note that dimensions of T-Shirts aren't exact and may vary by up to or more than 1.5 inches and will depend on how one measures; these dimensions are intended as a guide and are not absolute.

All designs featured on products in the Optopolis store are made by Optopolis. The designs will be printed and shipped by a partnered print shop via Printify who has the space, tools, and expertise to do so better than Optopolis can (for more details, see each product's description).

Products in the Optopolis store are printed on a per-order basis. Production time will typically take one to five days with rare exceptions.

If for any reason, Optopolis is unable to send your order to production within 10 days of your purchase, Optopolis will attempt to refund you. See Refunds/Unable to Fulfill for more info.

If you'd like a customized/personalized product, please contact Optopolis via Etsy (see more info in other FAQs).

To discuss personalized, customized, or custom orders, please contact Optopolis via Etsy by clicking "Request Custom Order" on the Optopolis store page. Optopolis can't guarantee a custom item will be possible, but it may be possible! Just ask.

Optopolis can get other items not listed currently in the store, personalize existing items, or both--or even, possibly, create something new. Please note that the transaction for this must take place on Etsy via a custom, private listing that will be created once we work out the nitty gritty of your request.

PLEASE: Keep any requests PG; if requesting custom graphics or text, also do not request copyrighted and/or trademarked material unless you have the appropriate rights/licensing to use it.

Shipping cost and delivery time will vary from item to item, and cost will also vary based on the quantity of items in your cart. Once produced, your item(s) will typically take approximately four to fifteen days to ship as long as your address is within mainland United States.

Typically, you will pay less than US$10 for shipping per item.

If you buy multiple of the same item, you'll be charged less shipping per and for additional items. For example, the first item may cost $4 to ship, but the second of that specific item may only cost $2, and additionals of that specific item would also only cost $2 each, etc.

Once your item has a shipping label, Optopolis will attempt to send you a tracking number via both Etsy messaging and email. You may receive emails from Etsy or from Optopolis [Optopolis@protonmail.com] regarding your order. Please note that if your email/message inbox is full, Optopolis may not be able to reach out to you.

If for any reason, Optopolis isn't able to send your order to production within the first ten days following your purchase (i.e. item indefinitely out of stock, production issues, or other unexpected issues), Optopolis will attempt refund your purchase in full within 21 days following your purchase.

Note that other unexpected circumstances may affect Optopolis' ability to issue refunds, such as internet outages, platform outages, or other technical difficulties; in that case, Optopolis will issue a refund as soon as is possible and reasonable.

Although unlikely (never known to have happened through the Optopolis shop yet), mistakes are always a possibility. In order to qualify for a refund or replacement, you must contact Optopolis within 21 days of your item's arrival. Keep reading for more info.

Please contact Optopolis for a refund or replacement either via Etsy OR, especially if you ordered as a guest, via email [Optopolis@protonmail.com]. You will need to provide proof of purchase (i.e. a receipt) and may need to provide a photo of said damage in order for Optopolis to issue a refund.

Please note! Optopolis cannot guarantee a replacement; if a replacement cannot be provided, you will be refunded instead.

If you need to cancel an order or edit order information, please message Optopolis first and ASAP, preferably no more than six hours after your purchase. This is so that the order can be prevented from going to production. If you need to edit your order information, this is the only time you can update it.

If your item(s) are already going into the production stage or en-route to their destination, your order most likely cannot be cancelled or edited.

You can contact Optopolis via Etsy, OR, especially if you ordered as a guest, via email [Optopolis@protonmail.com].

On Optopolis' Etsy shop, you can pay with many options, typically including the following:
- Etsy Gift Cards, Etsy Credits
- PayPal, Visa, Mastercard, Discover, Klarna

If blanks of a particular item (i.e. Sand-colored T-shirts, etc.) run out, this results in the item being out of stock. This doesn't happen very frequently, and usually, an item will be marked as out of stock if it is out of stock and shouldn't affect your order.

However! In the off chance that you make your purchase during a "lag" period, between the time an item goes out of stock and the time which Optopolis updates the Etsy listing (and your order cannot be sent to production within 10 days of your order placement), Optopolis will attempt to refund you, see Refunds/Unable to Fulfill.