OrangeUmbrellaCo

Custom Invitations, Cards, Stickers & Tags

Union, Kentucky | 23817 Sales

OrangeUmbrellaCo

Custom Invitations, Cards, Stickers & Tags

Union, Kentucky 23817 Sales On Etsy since 2014

5 out of 5 stars
(5999)

Announcement   Now offering square Kraft and Transparent stickers! Message us if they're not available in your listing yet!

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All Orange Umbrella Co items are printed on a professional, high quality 5 color press. Don't fall for imitations/cheap printing.

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Are you looking for a different shaped tag with the same or similar design? Or a tag with a design that is shown on a sticker (or vice versa) ? Contact us via convo! We're happy to discuss the available options with you!

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Most frequently asked questions are answered inside the item's description or FAQ section.

Please take a few moments to read the listings thoroughly by clicking on the ITEM DESCRIPTION tab - especially when viewing from a mobile app.

Announcement

Last updated on Nov 15, 2018

Now offering square Kraft and Transparent stickers! Message us if they're not available in your listing yet!

===================

All Orange Umbrella Co items are printed on a professional, high quality 5 color press. Don't fall for imitations/cheap printing.

===================

Are you looking for a different shaped tag with the same or similar design? Or a tag with a design that is shown on a sticker (or vice versa) ? Contact us via convo! We're happy to discuss the available options with you!

===================

Most frequently asked questions are answered inside the item's description or FAQ section.

Please take a few moments to read the listings thoroughly by clicking on the ITEM DESCRIPTION tab - especially when viewing from a mobile app.

Orange Umbrella Co.

Contact shop owner

Orange Umbrella Co.

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Reviews

Average item review
5 out of 5 stars
(5999)
See reviews that mention:
quality 523 shipping 992 customer service 613
View all 5999 reviews

About

We've got you covered! Get it? Umbrella?! Covered?! ;-)

Founded in 2013, Orange Umbrella Company is a one-stop online destination for high-quality handmade paper goods personalized to your special events. We strive to produce captivating experiences where significance and creativity come together by offering the service, selection, and quality you and your guests deserve.

I picked the name "Umbrella" because I wanted to be a one stop shop for paper goods for your event. I ran OUC by myself until mid 2015 when Beth joined the team. We signed up for Amazon handmade in late 2015 and we just began to grow and grow. We are 8 members strong now and absolutely love our jobs!

We run out of a really cool old EMT building that looks like an old-school firehouse. We are open Mon thru Fri 9am to 3pm. Local customers are more than welcome to schedule an appointment and stop by for order pickup.

Shop members

  • Melanie

    Owner, Designer, Creator

    Melanie is the founder and owner of Orange Umbrella Co. She's a dog lover, graphic designer and lover of all things crafty!

  • Ashley

    Shipper, Maker, Printer

    Ashley makes work fun with her great sense of humor. She is constantly entertaining us all. She takes great pride in being the in-house press-woman. She also creates orders for our Amazon prime side.

  • Aubrey

    Customer Service, Designer, Listing Specialist

    Aubrey is a military veteran that's really excited to put her communications major to work by chatting with all our customers. She's brilliant in all adobe software and she's also super creative and crafty. What's not to love?

  • Jason

    Owner, Maintenance & IT, Press Operator

    Jason (Melanie's Husband) has been helping behind the scenes since day 1. But since 2017 he's taken a more active role. He helps maintain our building, the machines and runs our die cutting press on the weekend for our Amazon Prime offerings.

  • Louann

    Maker, Shipper, Inventory

    Louann cuts your tags, packages them for shipment and makes sure our inventory room is fully stocked with lots of yummy paper and sticker goodness!

  • Beth

    Maker, Shipper, Quality Control

    Beth is our foiling goddess; no one can make our fusers behave like her! You can thank your lucky shiny stars when you get your beautiful foiled goods in.

  • Lainey

    Designer, Customer Service

    Lainey just recently joined us to show off her awesome graphic design skills and help our amazing customers.

Shop policies

Last updated on September 21, 2018

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept cancellations
Request a cancellation within: 1 hour of purchase
I don't accept returns or exchanges
But please contact me if you have any problems with your order.
Returns and exchange details
Cancellations: Items are made to order at the time of order. We begin working on items almost immediately after your order is submitted. Due to this we reserve the right to deny any cancellation requests, or offer only partial credit.

Cancellations on proofed items: Cancellation requests received after proofing will be subject to a $7.00 digital file charge.

OUC guarantees all of our mistakes will be corrected.

Non-Customized items are able to be returned for a refund.

Custom orders that can not be resold (i.e. personalized stickers, tags, etc) are non refundable and non returnable unless an error was made on our end. Please ask all questions prior to submitting your order.
Payment
We accept PayPal and credit cards through Etsy's direct checkout system. We also accept Etsy gift cards.
Shipping
All items will process within our standard turn time of 2 business days. Because we use third party shipping services we are unable to guarantee any specific delivery date. We can only guarantee a ship date and give you an expected delivery window. We include tracking on all packages. The tracking info is sent to the email address on file with Etsy.

International Buyers: We are not responsible for customs, duties, taxes, etc. Please inform yourself of those potential charges before you purchase. We are legally responsible for being honest on the customs forms.

Some International first class packages can not be tracked any further than the main postal hub in the US before it crosses the border. We do not consider international packages lost until 5-6 weeks after the ship date.
Additional policies and FAQs
**IMPORTANT** If you requested a proof please watch your Etsy convo box for these messages. We send a reminder if we have not heard from you within 2 days of the proof being sent. If two more days pass and there has been no word we will ship them as proofed.


As with any online transaction, if you are unhappy, please contact us to work it out before leaving feedback. Orange Umbrella Co is highly respectful of our customers and just want you to be happy. We don't know there's a problem unless you tell us.

More information

Last updated on Oct 22, 2017
Frequently asked questions
When Will They Ship??

Orders ship within 2 business days!

Need them "yesterday?" No problem. We have same or next day shipping upgrades available!
https://www.etsy.com/listing/513856290


Transit Time for USA:
First Class (default shipping) - averages 3-7 days
Priority - averages 2-3 days
Priority Express - averages 1-2 days

When Will I Get Them??

USA Customers:
First Class (Default Shipping) - averages 3-7 days delivery.
Media Mail (Notebooks only) - averages 3-9 days delivery.
Priority - Averages 2-3 days delivery.
Priority Express - Averages 1-2 days delivery.

If you want upgraded shipping select it from the drop down menu in your shopping cart.

International Customers:
Transit times are longer. Please inquire for your particular location.

Do I Get A Proof??

STICKERS & TAGS:
By default, we do not send proofs. This allows us to have the fastest turn time possible! However, we are happy to send a proof if requested in the note to seller box. Allow up to 2 business days for your proof to arrive in your etsy inbox. Proofing WILL delay the shipment of your order. Please do not request a proof if you are in a hurry for your order.

SIGNS & CARDS:
We do not proof these items.

MAIL TO LABELS & ESCORT CARDS:
You will receive a proof in your etsy inbox 4 business days after your information is received.

Will You Do a Custom/Different Design??

At this time we are not taking on custom/new design requests. Thank you to all of our customers for keeping us so busy with the designs we already offer in the shop.

We are not offering custom logo printing at this time.

Can I Add Printing To The Back of My Tags?

Standard printed tags: You sure can! The listing is here: https://www.etsy.com/listing/198336496

Unfortunately we're not currently offering back side printing on foiled tags at this time.