Announcement
REFUND/REPLACEMENT POLICY
Unfortunately Etsy does not offer a customization field under their REFUND POLICY section, but I do accept refunds or exchanges for defective/damaged goods.
As noted elsewhere in my shop, all products are made-to-order, so please allow ample time for production and shipping. Times vary and are dependent on products as well as how busy the fulfillment center is. Fulfillment typically takes anywhere from 2-7 business days, and shipping typically takes about 4 business days.
Please realize this is a VERY small business, and I do not stock items. All products are made-to-order, so refunds/exchanges may only be granted by the fulfillment center, if a product is defective. The fulfillment center does not issue refunds for any other reasons, including ordering the wrong size. That's why it's so important to look at size guides and compare them to similar garments you already know fit you.
When a customer orders, it goes to my fulfillment partner, who then makes the product(s) to order, and ships them to my customer (it’s the equivalent of a custom product). A VERY small percentage of the purchase amount goes to me for my role as the designer/marketer. This is the reason I can not simply absorb the cost of returns that are not covered by my fulfillment partner. They are great when it comes to refunds for defective items, but understandably not when it comes to any other reason.
All that said, If your product is defective, please reach out to me within a 7 days of delivery, and include photographic evidence we can send to our fulfillment center. I can then open up a case with them to get it resolved. They are very good when it comes to a mistake being made on their end.
Thank you again for considering a purchase at ORIGINAL-1.
Featured items
All items
Reviews
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Kelly on Oct 24, 2023
4 out of 5 starsQuality of hoodie is great and shipping was very fast. Just wish the logo was a little bigger and clearer
Dominic responded on Nov 9, 2023
Hi Kelly. I agree the size and clarity of the graphic are not ideal on hoodies. Unfortunately the image area is limited and the graphic is as large as that item will accommodate. And, due to the high-detailed graphic, it isn't possible to get it any clearer on garments. This doesn't bother most, but I can see why it may bother some. I do my best to make this clear in the item description. The highest quality items with this particular graphic are the flags and the prints. The detail in those is incredible. If you're a potential customer reading this response, please consider ordering a flag or print, if image clarity is of utmost importance. Here are the links https://www.etsy.com/listing/1097344407/philly-eagle-flag and https://www.etsy.com/listing/879400134/philly-eagle-poster-unframed
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Christine on Dec 27, 2024
5 out of 5 starsGreat sweat shirt! Looks great and love the city i. The background
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pretigrl on Sep 28, 2024
1 out of 5 starsThe product is definitely not worth $50 that I paid. It is a small eagle no big deal. The decal looks like it’s worth 2 dollars maybe. It’s not detailed at all. I’m very disappointed. I do not recommend buying this product. It’s a total disappointment..
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Kristen on Jul 23, 2024
5 out of 5 starsI appreciate the quality of the print. The shirt matched the description and picture perfectly. It exceeded my expectations.
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About Original1Gifts
OBSESSED WITH CREATIVITY
Shop members
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Dominic
Designer, Owner
I've been a professional designer for over 30 years and was a featured artist by the National Association of Photoshop Professionals, a featured designer in the Pantone Canvas Gallery, and have been spotlighted in several industry publications.
Production partners
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USA-Based POD Fulfillment Center
Charlotte, NC
All of our exclusive products are made-to-order by one of the highest-rated fulfillment centers in the world.