Originsupplies' Shop Policies
Thank you for stopping by. I love antique item, fabric and all decorate pieces. This shop is my pride to present southeast asia flavor to the world.
I welcome all kind of payment.
Dear customer, here are some facts about my shipping :)
I usually ship the next day after receive your order (pls consider time difference). Except order on Friday will be shipped on Monday.
I use airmail shipping rate, which means your package will be delivered by plane, and arrive to your hand within 1-3 weeks.
The US will take longest time to deliver, from 14-21 days. But check this out - one of my client, PepperTreeHill, received her package in 8 days! and she's in California. So USA is not definitely that long. You can find her word from my feedback page.
Europe, Asia and other countries take much shorter time, client in Spain and Italy usually receive within 10 days and Asia within a week depends on route.
I carefully pack everything. Small order will be sent in paper envelope, bigger order (like 4-5 pairs of handles) will be sent in box. The item will be best handle with bubble wrap to protect them, sometimes I tailor paper box to make sure every piece arrive to your hand with care and safety.
CHEAPER RATE IS AVAILABLE It can save about 20-30% of normal shipping fee. Send me convo when you buy, I'll refund excess fee through Paypal.
I CANNOT trace the package after it left my country. The number is for reference in order to claim lost package between you and the post company, so pls understand that I will not be able to trace it and claim it from other country, and then I will not responsible for loss package.
Your package could be opened by custom department sometimes, I always declare the item as gift or samples and put the value lowest as possible to avoid problem with tax.
WHOLSALE SHIPPING :
I always calculate shipping for whoesale package before I set up new listing for you. You can be assured that the rate you get is the most accurate and the best one.
Refunds and Exchanges
Damage could happen sometimes. There's a long way between us with a lot of strangers the package has to deal with.. so if something happened, please send me picture and tell me about what's going on, we will sort thing out together.
I will not responsible for loss package, sorry about that. Since I send every package by registered mail, I can only know the date the package left thailand, and I can't follow up on them outside country.
There's one client told me that she got the package 3 months later. That's one time happening and I'm terribly sorry for her luck. I had kept promise of sending the package next day, but I can't control what's going on after that. I hope you understand me. I'll do my best to fulfill your request, but I can't help about investigating shipping outside my country.
Additional Policies and FAQs
If you see any ingredient on my shop and you like, send me an alchemy, I might give you surprise!
WHOLESALE starts from $100 purchase, with 30-40% discount offer. The discount will be calculate from your order after the number meets 100. The price is different depends on the item, but I'll do my best to give you cheapest price.
Last Updated February 6, 2011