Many of our products are available with customization and personalized options. Often we will require that customization requests be notated in the message to seller box in checkout as Etsy only allows two drop down menus per listing.
It is important to specify any chain length, initial, gemstone, or display card requests in checkout if you do not see a dedicated drop box menu for these options. We are ALWAYS happy yotr alter an item to your specific needs upon request, just let us know what you'd like in checkout notes!

Absolutely ALL of our products leave our shop in sturdy gift boxes and our signature wrap. We also send along care instructions, a storage baggie and a handy polishing cloth for general maintenance of your jewelry.

**What is gold fill?: Gold filled jewelry is NOT the same as gold plate. Gold filled jewelry contains a much higher amount of pure gold than plated products. Gold filled jewelry is wearable for a lifetime, while gold plating will wear away over time with consistent use. Gold filled jewelry is a safe option for those who have metal allergies. Gold filled jewelry is nickel free.
**Is your silver jewelry sterling silver?: YES! We sell sterling silver and gold filled jewelry only, unless otherwise noted, in an effort to offer the highest quality, sustainable products that can be enjoyed for a lifetime.

Our current processing time is about 5 business days or less. This does not include transit time. Please note that larger orders may take a touch longer. If you are needful of your items within a short period of time, or by a specific date it is VERY important to let us know this in the message to seller box in checkout, or via Etsy conversation.

All of our products are crafted by hand, in the USA. New Jersey to be exact, and we are very proud to ship absolutely anywhere on the planet! Please click on shipping options to view all postage pricing specific for your corner of the world.

We are happy to answer any and questions regarding our products and services. If you contact us directly through Etsy's message system you can typically expect a response within a few hours unless it is during our busy spring or holiday season, in which case your questions will be responded to within 24 hours.
When messaging us via Etsy, you will be speaking to either Andrea, our dedicated customer service rep, or Darrah, the owner of Otis B Jewelry.

Absolutely all of our gemstones are natural and created by Mother Earth, not a lab technician. So, this means that each gem will be completely one of a kind, and may have some minor inclusions or cleavage that is both normal and natural and makes each piece perfectly unique. We are very careful to not send stones that are damaged, meaning, we do not send stones that have large chunks missing or gashes. We hand select each stone based on visual appeal and are confident you will adore them as much as we do.

Otis B Jewelry is a small business, located in New Jersey, that began on Etsy shortly after its inception. We've enjoyed over 80,000 transactions with exceedingly happy customers (check out our feedback!) between two Etsy shops for 8+ years, both with 5 star ratings.
Our customer service is dedicated to making sure you have a pleasant buying experience and that your order is everything you wished for and more.
Returns, exchanges, alterations and repairs are painlessly and easily facilitated through our customer service department.
All of our display cards are original designs that have been carefully thought out and created by Darrah and Johanna. Any similar cards you see on Etsy are copies.
We love and appreciate every buyer, Thank you!

To find out when we are running sales, special promo deals, and to take part in our AMAZING giveaways, then be sure to connect with us on Facebook and Instagram! https://www.facebook.com/OtisBGemstoneJewelry/