Announcement Small-batch fabric care, leather care, and apothecary products made from the highest quality all-natural ingredients. Our products never contain petroleum distillates, paraffin, or chemical preservatives. Otter Wax products are effective, environmentally friendly, and proudly made in the USA.
Small-batch fabric care, leather care, and apothecary products made from the highest quality all-natural ingredients. Our products never contain petroleum distillates, paraffin, or chemical preservatives. Otter Wax products are effective, environmentally friendly, and proudly made in the USA.
Accepted payment methods
- Accepts Etsy gift cards
The customer assumes responsibility for any additional charges on rejected packages. Otter Wax is not responsible for customs fees incurred from imported goods. Any shipping charges incurred due to exchange or returns for store credit are the responsibility of the customer.
We work hard to keep our shipping rates reasonable while still getting your items to you in the most efficient and reliable way possible, and we appreciate your understanding.
*International packages shipped using USPS cannot be tracked once they reach international customs, therefore Otter Wax will not be held responsible for any lost or stolen packages.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Domestic Orders: Most orders are shipped out from our facility within 1-2 business days from the time of the order. Once an order has left our facility, it usually takes between 4-7 days for Standard Mail and 1-3 days via Priority Mail for an order to be delivered to an address within the continental United States.
*International Orders: The transit time for international shipments varies based on the point of export and the destination country or region. Allow for international deliveries to take between 9-24 days. Customs and import duties are applied once the shipment reaches its destination. These charges are the responsibility of the recipient of your order and will vary from country to country. Contact your local customs office for details. Otter Wax is not able to influence local delivery practices. The arrival times shown for International shipping indicate the amount of time it will take for your order to reach your recipient's local post office. The time it takes to get your order from the local post office to your recipient's address can vary widely from country to country. Delivery may be delayed by customs/import duties and local postal requirements.
HOW DO I KNOW IF MY ORDER HAS SHIPPED?
When we ship your order, you will receive a confirmation email with a tracking number. Please note that changes of address will not show up in the confirmation. Tracking numbers will take up to 24 hours to populate in the USPS computer system, so if the link is not yet active when you receive our email, please allow 24-48 hours for the system to update.
*International packages shipped using USPS cannot be tracked once they reach international customs, therefore Otter Wax will not be held responsible for any delay in shipping times. All delivery times are estimates, and may be either longer or shorter than indicated.
MY TRACKING NUMBER TELLS ME MY PACKAGE HAS ALREADY BEEN DELIVERED – WHAT’S GOING ON?
The USPS reuses tracking numbers. Within the first 24 hours or so after you receive your shipping confirmation, you may see that your item has already been delivered. Don’t worry, this is just outdated information from the last time that number was used. Your correct information should display after 24-48 hours. Feel free to contact us at info [!at] otterwax.com if the issue doesn’t resolve after 36 hours or more.
WHY WAS MY ORDER CANCELLED?
This is very unlikely to happen to you, but we do occasionally cancel orders due to suspicion of fraud. If we do cancel your order, we will contact you immediately with an explanation.
Refunds and Exchanges
Our policy lasts 14 days. If 14 days have gone by since we have shipped your item, unfortunately we can’t offer you a refund or exchange. All returned items must be unopened and unused. Any shrink wrapping or tamper-proof material material must be intact and the item must be in original condition.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Health and personal care items
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info [!at] otterwax.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info [!at] otterwax.com and send your item to: 1410 NW Johnson St, Portland, Oregon, US, 97209.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will found out about your return.
To return your product, you should mail your product to: 1410 NW Johnson St, Portland, Oregon, US, 97209
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.