OurLoveWasBorn

Night Sky Prints Personalized for a Unique Gift

Henderson, Kentucky | 20503 Sales

OurLoveWasBorn

Night Sky Prints Personalized for a Unique Gift

Henderson, Kentucky 20503 Sales On Etsy since 2016

5 out of 5 stars (3330)
Ashley and Eric Gibbons

Contact shop owner

Ashley and Eric Gibbons

Announcement    🌺Welcome to our shop!🌺 Our current turnaround time for delivery is within 7-10 business days after you approve the design using standard shipping. If you don't want to see a proof before it's printed, your design will be ready for printing within 1-3 business days of purchase (and will then be delivered in 7-10 business days). We offer upgraded shipping options and JPG printable designs at checkout if you need your artwork sooner.

Eric and I specialize in one of a kind gifts that are perfect for almost any gift giving occasion. Every design you see in our shop was designed by Eric and is completely customizable for you by a person on our design team. We look forward to creating a design for you!

~ Ashley & Eric

Browse All Designs: https://etsy.me/2GVp9uu

*Our Design Process*
At checkout, add your personalization details in the "Add your personalization" textbox - OR - enter your email address in the "Add your personalization" textbox and we will contact you to get the details needed to create your artwork. If you want to see a proof of your design before it's printed, we send that to you in an Etsy Message and give you an opportunity to make edits to the design. If you don’t want to see a proof, we finalize the design file for printing once we've created the design.

*Etsy Messages*
We rely on Etsy Conversations to send proofing files and receive your approval for your design. If you email a reply back to the automated email “noreply@mail.etsy.co” we will not receive your message.

*Be Confident in Shopping with US*
Eric and I take great pride in our Etsy Shop. We run it as a family business and, during busy times, we employ extra designers and customer service representatives to help us maintain timely turnaround for designs and for answering customer questions. We really do appreciate our customers and, if something unexpected happens with an order, we try very hard to make it right.

*Have a Question?*
You can send us a message here: https://etsy.me/2GTcKr2

_______________________________________________________

Business Hours
Monday - Friday, 8am to 5pm CST. Excludes United States Post Office holidays.

Announcement

Last updated on May 10, 2019

🌺Welcome to our shop!🌺 Our current turnaround time for delivery is within 7-10 business days after you approve the design using standard shipping. If you don't want to see a proof before it's printed, your design will be ready for printing within 1-3 business days of purchase (and will then be delivered in 7-10 business days). We offer upgraded shipping options and JPG printable designs at checkout if you need your artwork sooner.

Eric and I specialize in one of a kind gifts that are perfect for almost any gift giving occasion. Every design you see in our shop was designed by Eric and is completely customizable for you by a person on our design team. We look forward to creating a design for you!

~ Ashley & Eric

Browse All Designs: https://etsy.me/2GVp9uu

*Our Design Process*
At checkout, add your personalization details in the "Add your personalization" textbox - OR - enter your email address in the "Add your personalization" textbox and we will contact you to get the details needed to create your artwork. If you want to see a proof of your design before it's printed, we send that to you in an Etsy Message and give you an opportunity to make edits to the design. If you don’t want to see a proof, we finalize the design file for printing once we've created the design.

*Etsy Messages*
We rely on Etsy Conversations to send proofing files and receive your approval for your design. If you email a reply back to the automated email “noreply@mail.etsy.co” we will not receive your message.

*Be Confident in Shopping with US*
Eric and I take great pride in our Etsy Shop. We run it as a family business and, during busy times, we employ extra designers and customer service representatives to help us maintain timely turnaround for designs and for answering customer questions. We really do appreciate our customers and, if something unexpected happens with an order, we try very hard to make it right.

*Have a Question?*
You can send us a message here: https://etsy.me/2GTcKr2

_______________________________________________________

Business Hours
Monday - Friday, 8am to 5pm CST. Excludes United States Post Office holidays.

Reviews

Average item review
5 out of 5 stars
(3330)
See reviews that mention:
quality 213 shipping 422 customer service 440
View all 3330 reviews

Updates

You can imagine my excitement when I learned that Eric’s Personalized Night Sky design was going to be featured by Etsy on The View on ABC. There’s still time to order and receive a JPG printable version of your design before the weekend!
We’re excited to launch our new milky_way Personalized Night Sky Pillow milky_way raised_hands Our pillow captures your special sky on one side of the pillow and displays your personal message on the other side. It comes with an insert, ready to gift gift_heart
I’m so excited that our wedding from photographer (from 7 years ago!) is helping us take new images of our designs. One of my favorite things about running a small business is helping support other small business owners. (camera_with_flash Lacey Gabrielle Photography)
View all 6 updates

About

Night Sky Prints Personalized for a Unique Gift

Hi! I'm Ashley Gibbons, the voice and owner of Our Love Was Born. Our shop was born out of Eric's and my love for thoughtful and unique gifts. If there is ever anything we can do to help you with a unique gift idea, please ask! We would love to help.

Shop members

  • Ashley

    Owner

    I enjoy working with our customers to ensure they are fully satisfied and have a great shopping experience with us. If there is anything I can do to help your experience with us, please send me a message. I am grateful you are here : )

  • Eric

    Owner

    I started designing custom prints in 2015, shortly after our first child was born. Starting a family business has given me a new appreciation for relationships; now, celebrating relationships is a focal point of the designs I create.

  • Anthony

    Designer

    I started helping Eric print and package designs during Christmas 2015 and, in Fall 2016 I was able to retire from my job and help him full-time. Today I design custom orders and work behind the scenes to help create new, unique designs.

  • Neo

    Assistant

    I've known Eric since 2010, and I was excited when he asked me to join his team in 2017. I oversee the uploading of customer printing files to our printing partner in Pittsburgh, Pennsylvania.

  • Ajay

    Designer

    My favorite design is the Moon Phase Print and I enjoy personalizing these for our customers.

  • Mohammad

    Designer

    I enjoy finalizing customers' design files for printing and knowing that our customers are one step closer to receiving their designs.

  • Elinn

    Customer Service

    If you've shopped with us, chances are you've spoken to me :) I enjoy helping customers with every step of the process to ensure they have a great experience shopping with us.

  • Jonathan

    Customer Service

    I enjoy sending proofs to our customers who want to see their design before it's printed and shipped.

  • Junaed

    Designer

    During busy shopping seasons, I help Mohammad and Kiran finalize customer design files for printing.

  • Kiran

    Designer

    I enjoy creating unique Night Sky and Moon Phase artwork for our customers. I also help send design proofs to our customers and finalize design files for printing.

  • Bhevz

    Customer Service

    I enjoy communicating with our customers if we need additional pieces of information to make their designs, and I also follow up with customers to ensure they like their design proof before it's finalized for printing.

Production partners

  • Framed Prints and Mounted Maps

    Pittsburgh, PA

    All items are designed by Eric and personalized by Ashley or Anthony. Framed prints and mounted maps are printed and shipped from Pittsburgh, PA. We selected this print shop for its speed and quality after testing several other shops.

Shop policies

More information

Last updated on Mar 23, 2019
Frequently asked questions
What happens if item is damaged during shipment?

Please send us an Etsy Message. We will replace your item at no cost to you. If you can send us photos of the damaged item this helps us work with the shipping carrier to prevent future damages.

What happens if my item as the incorrect information?

Please send us an Etsy Message. If it is our mistake (we incorrectly used the information you provided), we will remake your design and replace it at no cost to you. If the mistake is yours (the information provided to us was incorrect), we will correct the design for you at a reduced cost to cover materials, shipping, and design time.

What if I need to change the shipping address?

We accept address changes within 1 business day of purchase if no proof is requested; or up to when you approve the design for printing if you requested a proof. Address change requests will be handled as best we can but we cannot guarantee delivery to the new address and we will let you know this.

What if my item was shipped to the wrong address?

If this is our mistake (see FAQ, above), we will reship your order if it is returned to us or make and ship a new item to you at no cost. If we did not receive your address change in a timely manner per the FAQ, above, we can reship the item to you for the cost of shipping or we can remake and ship a new design to you at a reduced rate to cover materials and shipping.

What if my item is lost in the mail?

If you do not receive your order within a reasonable time following the expected delivery date for your order, we will consider the order "lost" and replace it at no cost to you. If your item's tracking information says “delivered,” and you did not receive the package, please wait 2-3 business days as sometimes orders show up after they are considered “delivered” by the shipping carrier. If you do not ultimately receive your package labeled “delivered,” please let us know and we will replace it for you.

Will you call the shipping provider for me?

I wish we could, but we cannot due to the small nature of our business. We spend all of our time creating designs, fulfilling orders, and replying to customer messages.

Can I see a proof before I make a purchase?

Not at this time. We are a small business and give priority to our current customers to ensure they have a great experience shopping with us.

Why haven't I received a response to my message?

One of two things has happened: 1) We have received a large number of messages and are working through them as quickly as we can, although sometimes it takes 1-2 days for us to answer messages during busy shopping seasons, or 2) We did not receive your message. If you haven't gotten a reply from us within 1-2 business days, please send us another message and we will answer it as quickly as we can. We would rather receive multiple messages from a customer who needs help versus not receiving one message at all.

Can you communicate through email?

It is quicker for us to utilize Etsy's Message System. That's why we initially send proofs and follow up with customers via Etsy Message. However, we do sometimes communicate through email if we are having trouble getting a customer's response through Etsy Message.

What are your business hours?

Monday through Friday, 8am to 5pm CST. Excludes United States Post Office holidays.