OwlAboutYarn

I attempt to describe the items as accurately as possible in the listings, and I do my best to photograph them accurately. Please bear in mind that there is some colour variation across different computer screens. I will only accept returns and offer refunds in exceptional cases and only by agreement. Return postage will be paid by the buyer.

I aim to ship items out within three working days of sale. If you need the item promptly please mention this when buying and I will do my best to help. I send everything within the UK by first class mail, and all overseas packages will be sent by airmail. Please bear in mind that overseas shipping times can vary widely from seven days to a month, dependent on customs control when leaving and entering countries. I always obtain proof of posting, but will not mail by 'signed for' services unless a postal supplement is paid. Therefore parcels are only insured to a maximum of £20 value. Please contact me if your order is over this amount and you'd rather pay a little more for more postal insurance.

I cannot deal with any claims for lost parcels until 20 WORKING (Mon - Fri) days have passed for UK orders, 20 working days for European orders and 25 working days for International orders. These are the guidelines set by Royal Mail and I cannot deal with missing parcels until this time.

Once a claim has been made I will arrange to send you a replacement, an alternative if no longer available or a refund.

A CN22 form has to be completed for all orders outside the EU and you are responsible for any import duties or taxes incurred on receipt of the parcel into your country. I will not falsify the customs label to avoid import tax. If you wish to buy multiple items and want to avoid this tax, it may be cheaper to split your order and pay postage charges on two packages.

From time to time I can accommodate custom orders. Please bear in mind that, depending upon the request, this can take some time. If you request a custom order I will give an estimate of the time it could be expected to take at the time of the initial request.