Marie Antoinette Wedding & Party Shoes
OxfordIsHeaven's Shop Policies
Welcome to Oxford Is Heaven shoes! Making each pair of shoes allows me to combine my love of beauty, history and making things to make something that you can love wearing!
I use PaylPal and credit cards via Direct Checkout.
I have to charge 6% sales tax on all Kentucky orders (since that's where I'm located!).
If you cancel an order prior to shipping, there is no charge. Otherwise, you can return for a return minus shipping.
I use Priority Mail for US (2-3 days) and Priority International Mail (6-10 business days). I wish the price for international shipping could be cheaper, but unfortunately the price has really gone up.
If you need your shoes sent via Express Mail (overnight in the US and 3-5 business days overseas), I also offer that option.
Please be aware the sometimes international customs can hold up a package, I've mostly had good experiences, but this can happen and unfortunately has there is not much either I (as the shipper) or you (as the buyer) can do except wait for it to come through. If this does happen, I will try to help you work out a solution for your order!
Refunds and Exchanges
I will accept returns on shoes if they don't fit (minus shipping amount). If you'd like to exchange a pair for a different size, I ship you the new size at no additional charge!
I'm usually able to accept returns or exchanges on custom items, but please inquire.
Additional Policies and FAQs
I order each customer's new satin shoes, dye the shoes, sew all the ruffles and then put together the finished shoe!
International sizing: I find this chart helpful - http://www.zappos.com/measure-your-shoe-size
Wholesale: Please send me a convo if you're interested!
Last Updated December 18, 2013