OzmayDesigns' Shop Policies
I have added a section to my shop for MADE TO ORDER (MTO) wirework. Please see below for details.
I am an Indie, Self-Representing designer.
I create all Ozmay Designs items. I take pride in my work, and I hope my buyers will take pride in owning an Ozmay Design!
My items are:
Well made indie artisan creations.
Created with quality materials.
Sold with exceptional customer care.
Shipped quickly and securely.
Please be assured my creations:
Are not made in a sweat shop
Are not mass-produced
Are not made with inferior products
I know there are many wire and jewelry artisans on Etsy and I sincerely thank you for your interest in my items.
I accept Paypal. Visa, MasterCard, Discover and AMEX payments can be made via Paypal as well.
Payments must be in U.S. funds.
Payment is due at time of purchase.
Items are shipped from the US and are shipped via USPS unless special arrangements are needed.
Finished Items generally ship within 2 business days. If not, you will be notified.
MTO (made to order) items will ship in 7-10 business days. We will notify you if something unforeseen delays your order.
We do ship internationally. We do attach accurate customs forms. Please don't ask us to falsify customs forms. Thank you for your understanding.
Refunds and Exchanges
If you are unhappy with your purchase, please feel free to contact us to arrange return for a full refund minus shipping costs. If return is a result of our error, or faulty product, full refund of shipping costs will be made.
Additional Policies and FAQs
Some of my items are MTO (made to order). I must create them prior to shipping. Please allow for 7 - 10 business days for your order to be handmade prior to shipping. Most orders will ship faster than this, but please allow the 7-10 days.
Your MTO wirework will be very similar to the listing images, but as with any handmade item, it will not be an exact copy. Be assured that the item(s) will be the same approximate size (within a few mm) and will be created with the same gauge (weight) of wire as the images and descriptions indicate.
I do keep some ready-to-ship items in the shop at all times. Please refer to those category pages for what is available now.
Last Updated August 18, 2012