POPELPEN

When making a DHL delivery, the parcel is supplied with a full invoice of the order. By making a DHL delivery, you take responsibility for paying all customs duties in full upon receipt of the cargo, as well as in case of your refusal of the cargo when returning it to the sender (me) customs duty may also be charged . Therefore, I strongly recommend, before buying, to find out what customs duty you will have to pay for the goods on the website of the customs office of your state.

Due to the fact that couriers of the US and Canada post do not always transfer parcels from hand to hand and cannot contact you. I ask you to specify your phone number for communication when ordering. This way you will receive your parcel faster.

Attention! Due to the long delivery times due to coronavirus, a refund is only possible if the product is sent back to me in proper condition and I accept it as a product of proper quality ( without losses and defects). Payment for the shipment is not refundable. Also, a refund of payment for the goods will be made if I receive an official confirmation from the carrier Russian Post about the loss of cargo ( theft) . This may take up to 9 months from the date of filing a search application. There is no refund for packages that have been sent and are in international delivery! Thank you for your patience and understanding.

Your parcel may be sent back by your post office if you have not picked it up within the time limit set by your post office. You must pay the cost of return shipping.

Due to changes in Paypal's policy on refunds, I inform you that for any refunds of money for goods purchased in my store on ETSY, the refund will be made in the following order. If you mistakenly transferred the amount for the goods, then the amount will be refunded to you minus the PAYPAL commission (up to 16%). Previously, PAYPAL reimbursed this commission itself. When returning the amount for goods not shipped to you, for any reason, the amount will be returned in the same way minus the PAYPAL commission (up to 16%). A refund for the goods that you received, but wish to return, will be made only after it is received back by me. Provided that the goods are goods of good quality, without mechanical damage and obvious signs of operation. Payment of the cost of transportation costs for the shipment of goods lies entirely with the buyer. Non-refundable goods of the categories: nibs, ink and goods purchased during discounts (sale). For any questions, please contact me directly at my email alex@popelpen.com.