PaddywhackKnickKnack

We reserve the right to cancel orders to certain destinations based on their postal policies. Returns are not normally accepted due to high shipping costs. If a return is negotiated, shipping and fees cannot be refunded. Buyers must look at all photos, read full expanded description, and ask questions before purchasing. Damages caused during shipment might be covered by insurance. Photos and other documentation will be required to initiate claims. ***USPS and UPS now require the BUYER/RECIPIENT to file any damage claims usually meaning taking item into an office for inspection.*** Items lost during shipment might also be covered, but take up to 45 days as a trace must be completed before the claim can be processed. NO CASH REFUNDS - STORE CREDIT ONLY.

We accept all forms of payment offered via Etsy Direct Checkout. Make sure the shipping address is correct. No refunds for items shipped to old or incomplete addresses. If an item is returned due to incorrect shipping then buyer must pay for item to be re-shipped or forfeit item.

Shipping time quotes are estimates and not guaranteed. Supply chain, staffing, and extreme weather issues may cause delays. We appreciate your understanding and patience during these strange new times.

We are in a remote location. IF POSSIBLE to do a rush order, there will be a charge for the difference between the standard method and upgraded method and include any hourly rate for rush orders driven to post office. Orders opting for shipping upgrades will not be shipped until the invoice for the upgrade is paid. Rush orders MUST be pre-approved by seller before purchasing.

***Note that nothing will be done differently if buyer marks package as "gift". Sales slips are never included in the package. Customs forms will not be marked fraudulently as a gift. It is up to the buyer to handle the customs on their end. Gift wrapping is not available. Due to privacy laws, no messages or cards will be included.***

International packages take 7-15 business days depending on location. If you need something quickly, ask to upgrade shipping to Global Priority Mail (at an additional cost). Packages weighing over 4 lbs cannot go 1st class and additional fees will apply for either upgrading to Priority or splitting up shipments.

International customers, it is considered fraud, punishable by fines up to $500, to mark the customs forms as "gift". They will be marked truthfully as "merchandise" and with the amount paid for the item. We do not include an invoice or packing slip inside the package. Buyer is responsible for any customs fees or taxes imposed by your country. Show or print the invoice page, if needed, to show to your local customs official if you have pre-paid your taxes.

For breakable items we may not be able to ship to certain destinations that our postal insurance does not cover and will cancel and refund the order. If you are concerned then please contact us before purchasing.