Returns are not normally accepted due to high shipping costs. If a return is accepted, shipping and fees cannot be refunded. Buyers must look at all photos, read full expanded description, and ask questions before purchasing. Damages caused during shipment might be covered by insurance. Photos and other documentation will be required to initiate claims. ***USPS and UPS now require the BUYER/RECIPIENT to file any claims and often item(s) and packaging must be taken into an office for inspection.*** Items lost during shipment might also be covered, but take up to 45 days as a trace must be completed before the claim can be processed. NO CASH REFUNDS - STORE CREDIT ONLY.

We accept all forms of payment offered via Etsy Direct Checkout. Make sure the shipping address is correct. No refunds for items shipped to old or incomplete addresses. If an item is returned due to incorrect shipping then buyer must pay for item to be re-shipped or forfeit item.

COVID-19 ADDENDUM: Shipping time quotes are no longer guaranteed. Orders are taking longer processing times due to the pandemic. We are shipping only two days per week to limit our exposure to the virus as all packages must physically be taken into a postal office for receipt of hand-off. Postal service may bin packages up to 72 hours before scanning for tracking and more delays may happen en route. We appreciate your understanding and patience during these strange new times.

IF POSSIBLE to do a rush order, there will be a charge for the difference between the standard method and upgraded method and include any hourly rate for rush orders driven to post office. Orders opting for shipping upgrades will not be shipped until the invoice for the upgrade is paid. Rush orders MUST be pre-approved by seller before purchasing. Orders over $100 may include signature confirmation.

***Note that nothing will be done differently if buyer marks package as "gift". Sales slips are never included in the package. Customs forms will not be marked fraudulently as a gift. It is up to the buyer to handle the customs on their end. Gift wrapping is not available. Due to privacy laws, no messages or cards will be included.***

International packages, unless otherwise selected, are sent First Class International Mail with tracking. This method takes 7-15 business days depending on location. If you need something quickly, ask to upgrade shipping to Global Priority Mail (at an additional cost). Packages weighing over 4 lbs cannot go 1st class and additional fees will apply for either upgrading to Priority or splitting up shipments.

International customers, it is considered fraud, punishable by fines up to $500, to mark the customs forms as "gift". They will be marked truthfully as "merchandise" and with the amount paid for the item. We do not include an invoice or packing slip inside the package. Also, the hidden postage option is selected when printing the label and thus this amount does not show. Buyer is responsible for any customs fees or taxes imposed by your country. Show or print the invoice page, if needed, to show to your local customs official if you have pre-paid your taxes.