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PaisleyPrintsSpokane's Shop Announcement

Welcome!!! We are glad you're here!! If you have any questions please don't hesitate to contact us. Most questions can be answered by reading further in this post. Thank you for supporting a small business!!

*** ORDERS ****

Our current production time is 14 business days PLUS shipping. Orders are shipped in the order in which received. At this time I can accommodate most reasonable rush orders. Please see RUSH ORDER section for this information BEFORE placing a rush order. Please know that this is our "slow" season and lead times can and will change as summer approaches. July and August are busy months so please consider ordering early if purchasing for birthdays or gifts in those months.

To check your SHIP BY date please go to:
YOUR ACCOUNT (top right hand corner of screen)
PURCHASES & REVIEWS
VIEW RECEIPT
VIEW SHIPPING DETAILS
(This is most easily done on a desktop and NOT the mobile app)
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*** SOCIAL MEDIA ***

We LOVE to see your little ones rocking our outfits!! Make sure to follow us and hashtag any posts to help our little business grow. Without the support of our wonderful clients we wouldn't be the shop we are today. We also LOVE seeing your professional photos!!! Send us your professional photos in an Etsy message for a chance to be featured on our website and on our social media pages.

Facebook: http://www.facebook.com/PaisleyPrintsSpokane
Instagram: @paisleyprintsspokane
Hashtag: #PaisleyPrintsSpokane

We offer FREE SHIPPING within the US to our social media followers!! Make sure to follow us and send us a message to get your free shipping code. Code must be used BEFORE purchasing. We can't refund shipping after the purchase is made,

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*** WE ARE HUMAN ***

We strive to ship all orders on time, but please be aware that shipment delays and unforeseen circumstances can delay your order from shipping by a few days. In extreme circumstances we will contact you. Please keep in mind that we are not a department store. Please do not treat us as one if you have questions or concerns about your order. You are purchasing from an online boutique that takes love and care when making, packing, and shipping each and every order. At Paisley Prints we truly believe kindness goes a long way.

***Please read ALL of our policies before purchasing. By purchasing from Paisley Prints Spokane you understand and agree to our policies.***

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***RUSH ORDERS***

I keep a few slots open for rush orders each week. Rush orders with 14 business days or less turnaround time may be subject to a $10 rush fee per bodysuit or shirt, and $20 per outfit (or more depending on how booked our schedule is). If your not sure if you have enough time to place and receive an order just send us a message :) I will do my very best to accommodate most reasonable rush orders.

A RUSH order will bump your order to the first available slot in our schedule or ship on a specific date determined by the buyer and seller. UPGRADED OR EXPEDITED SHIPPING IS NOT A RUSH ORDER. Upgraded shipping methods will only help your order get to you more quickly through USPS after it leaves our office.
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*** WEAR DATE, EVENT DATE, OR NEED BY DATE ***

If you have left a "need by date" please know that this information is purely for us to assess if you have placed your order allowing enough time for production and shipping. This DOES NOT mean we will rush your order without an adequate rush charge. This information is also handy for us to have so we can advise if we think faster shipping methods are necessary based on where you are located or your event date. We know our items are for time sensitive events. The more information you can give us the better. That way we can assist you in making sure your items arrive in time.

Please note that any order received with an "event date" that doesn't support our 14 business day plus shipping lead-time will be assessed a rush fee. *See rush orders section. It is up to you as the buyer to place your order with enough time to allow for production and shipping. We DO NOT issue refunds if you ordered on a whim without reading shop policies or lead times.

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*** CONTACTING US, CAHAGE OF ADDRESS, ORDER INFORMATION ***

We love our customers but we are also Momma's, wives, and friends :) Please keep this in mind when contacting us. To best serve our clients we have the following business hours:

Monday - Friday - 9-4 (Pacific time)
Saturday - based on availability
Sunday - Closed
Holidays - Closed

We try our very best to respond to message same day during business hours, but responses can take 24-48 hours during peak seasons.

PLEASE, PLEASE, PLEASE check ETSY to make sure we do not have any questions regarding your order, I communicate strictly through ETSY. We do NOT contact customers or reply to messages sent to our personal email. Etsy requires our personal email is displayed for you, but PLEASE do not contact us that way. Your message will either go un-answered or you will receive a delayed response. Same goes for Facebook and Instagram.

We cannot be held responsible for changes made to your order AFTER the order is placed, it is EXTREMELY important that ALL information is given in the NOTE TO SELLER section WHEN you checkout so that it is printed out on the order form. This includes your ADDRESS. We do not change addresses after the purchase has been made. In the rare exception we do so, we cannot be held responsible if we transcribe your address incorrectly to your order form.
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***REFUNDS, EXCHANGES OR CANCELING AN ORDER ***

Due to the custom nature of our items we typically do not accept returns or exchanges.
We DO NOT refund orders if you have neglected to read the section about RUSH ORDERS and LEAD-TIMES or, If you just didn't read the listing all together before purchase. We strive to provide the most and up to date to our customers. Please take the time to read it. With that being said we are only humans. In the event you receive an item that is miss spelled, incorrect size or sleeve length, or an incorrect item, please contact us ASAP and we will be more than happy to rectify the situation. EXCHANGES, if you have received an item that is too big or too small please contact us with in 48 hours of receiving your order. We typically accept exchanges that are un-worn, un-washed, and free of smells. The buyer is responsible for shipping BOTH ways on exchanges.

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*** SHIPPING ***

All domestic orders are shipped only using USPS First Class 3-5 day shipping this shipping method does NOT include insurance. You will receive a tracking number for your order when the order ships. 2-3 day Priority and 1-2 day Express services are also available upon request. INTERNATIONAL shipping can take 14+ business days depending on it's destination. Tracking is only provided for the package until it leaves the U.S. **** PAISLEY PRINTS SPOKANE IS NOT RESPONSIBLE FOR LOST, STOLEN, DAMAGED OR DELAYED PACKAGES. *** If you are wishing to insure your package, we would be more than happy to help you select an upgraded shipping option that is insured prior to placing your order. Please note that shipping times can be longer during holiday rush seasons.

Please don't leave my shop any negative feedback that is shipping related. We do not own the postal service nor do we have access to any information regarding your package other than your tracking number. There are times in which I wish I could hand deliver each and every order but I have yet to work that into my business plan. Shipping is 100% out of my control. I am NOT an employee of USPS.
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ALL IMAGES, DESIGNS, AND INFORMATION FOUND IN OUR SHOP ARE PROTECTED BY COPYRIGHT. We take copying VERY seriously and offenders will be prosecuted. We encourage everyone to try their hand at being creative, but that does not include stealing ideas, layouts, photography styles, photography layout styles, or participating in any other method of reproduction that would infringing on our designs. Please have morals and trust in your own abilities to create unique one-of-a-kind items. Our shop has been on Etsy since 2009 and we are proud to say that all of our ideas are originals and were not produced based on other shops designs. If you see a design out there that you feel infringes on our designs PLEASE let us know!!! We have ways of dating the materials posted to prove copyright infringements.

Thank you!!!

Lindsey and Paisley

This shop accepts Etsy Gift Cards.