Paper Please Studio
PaperPleaseStudio's Shop Policies
Thank you for taking the time to visit the Paper Please Etsy shop!
Payment processing is available through either Etsy directly. Payment is due upon the purchase of a listing. Custom suites require a 50% deposit.
All packages are shipped USPS Priority Mail with delivery confirmation. Once your item has shipped, you will receive a tracking number for your shipment. Once in transit, shipping time is approximately 2-3 days.
If you need an order quickly that is no problem at all. I will do my best to accommodate. Express shipping options are available for all orders. Turnaround times are explained in greater detail in each listing.
If you have any specific needs such as insurance, delivery signature, etc, please don't hesitate to message me. Please be aware that shipping modifications may require additional fees.
Refunds and Exchanges
Please be sure to contact me as soon as possible if there is a problem with your order. If items are damaged or lost in transit to you, Paper Please will do as much as possible to rectify the problem.
If you would like to cancel the order pre-production, Paper Please will retain the 50% deposit. If you would like to cancel the order after the approval of the proof & production, unfortunately, the entire payment made is forfeited.
Additional Policies and FAQs
It is very important to check proofs for accuracy. Please note that once the proof has been approved, the client then assumes the responsibility. We will not incur the cost of reprinting or shipping due to proofing errors. Please triple check your proof.
Last Updated January 14, 2015