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PaperRamma's Shop Announcement

AS SEEN IN HGTV Magazine! & now on theknot.com! | Shop art prints for nursery wedding & home, you are my sunshine art prints, wedding tree guest books, will you be my maid of honor prints, best friend photo quotes, interactive travel maps and more. PaperRamma's unique art is one of a kind & not found in stores. Our art is digitally crafted in our CT studio by our team of Design Gurus- just for you.

I have the BEST clients: "The pictures on line are awesome but when you physically receive the canvas you are just blown away! I couldn't be happier with my decision to work with Amanda. She must have given me about 7 or more proofs and gone back and forth with me over colors. She was a pleasure to work with and I HIGHLY recommend her to everyone! I can't wait to actually hang our wedding tree in our home!"

Welcome to PaperRamma! PaperRamma [pa'per'ram'ma] n. 1. paper party 2. luxe designs, art prints and more that are one of a kind and not found in stores. 3. Hi I'm Amanda, a sahm of 2 young boys and a little princess who always keeps me on my toes! :) everything you see in my shop is created by me & my team of Design Gurus :)

PaperRamma's Shop Policies

Welcome

Hi! I'm Amanda. Welcome to PaperRamma. PaperRamma was inspired by my love of design. I could spend hours tweaking a design to make it just right. As a graphic designer, for years I have made my own invitations- from my wedding invitations, children's birth announcements, posters and prints for my own home - and everyone has always complimented me on how beautiful and unique they are. When a friend introduced me to etsy- it was a match made in heaven! I have always wanted to have my own studio and now my team of Design Gurus and I follow our passion and design art prints and more for everyone to enjoy. We can hear the oohs and ahhs from your relatives already ;)

► F A Q
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UPCOMING ORDER DEADLINES:
Father’s Day:
5/29 with regular shipping
6/9 for CANVAS with Rush shipping
6/12 for ART PRINTS with Rush shipping

Am I purchasing a [ PRINT OR CANVAS ] ? Please use the drop down menu included in most listings to make your choice. We offer the choice of an art print (art paper) or canvas print (gallery wrapped canvas) in almost all of our listings.

I purchased a photo print, will you [ EDIT MY PHOTO ] ? To lessen the cost for our clients, with the exception of cropping, our designers do not edit the photos you send. Please send your photo pre-edited. The quality of your photo will be reflected in your design. This includes resolution, brightness, etc. We are also happy to edit photos for a small design fee at the client's request.

Can I get a [ LARGER/SMALLER SIZE PRINT ] ? Yes! Convo us and we will send you a quote.

Can you [ CUSTOM COLOR ] the artwork? Yes! Almost all artwork can be custom colored to match any room. We can even color match an image of your bedding/wedding colors or other image if you send us the link.

I need an order asap! Can you [ RUSH MY ORDER ] ? Yes, we offer rush service. Convo us prior to placing your order and we will send you a quote.

I have an idea to for a [ CUSTOM DESIGN ] - do you offer custom designs? Yes, we can create custom creations from custom silhouettes, typography or even artwork to match your décor. Prices & availability vary. Convo us!

Do your prints come [ FRAMED] ? To lessen the shipping cost for our clients, our prints are shipped un-framed.

What [ SIZE PRINT ] am I purchasing? The photo looks larger/smaller? Some listings contain photos of rendered images, to show clients examples of what their artwork may look like in larger sizes, and to show that we also offer larger sizes. The size of the print or canvas you are purchasing is clearly listed in each listing, or chosen in the drop down menu when you make your purchase.

Payment

We accept paypal. You can process a credit card payment right through paypal! No account needed. For help see this article: https://www.etsy.com/help/article/361

Shipping

► U S A • O R D E R S
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[ Standard Shipping ]
*All orders ship standard shipping unless an upgrade has been purchased*
Standard orders typically arrive within 2-3 weeks from purchase date.

Once approved, items will be printed and put in the mail within 2-3 business days of proof approval or if no proof is requested will usually be shipped within 2 business days depending on order volume. To offer affordable shipping options to our clients, we ship USPS first class regular mail (no tracking) unless a shipping upgrade is chosen. Once processed, Standard Shipping can take anywhere from 5- 14 business days. Your PaperRamma purchase is custom made especially for you and includes the expertise of a dedicated Design Guru. Our order process typically takes 2-3 weeks because of this specialized process.


[ Standard Shipping with tracking ]
*Upgrade available for purchase at checkout*
Standard orders with tracking typically arrive within 2 weeks from purchase date.

Once approved, items will be printed and put in the mail within 2-3 business days of proof approval or if no proof is requested will usually be shipped within 2 business days depending on order volume.


[ RUSH Shipping ]
*Upgrade available for purchase at checkout*
RUSH orders typically arrive within 1-1.5 weeks from purchase date.

Once approved, items will be printed and put in the mail within 2 business day of proof approval or if no proof is requested will usually be shipped within 2 business days depending on order volume. (approvals must be made by 12noon EST in order to be printed within one business day) When adding a RUSH shipping upgrade to your order, please note: You must choose the type of RUSH shipping that matches up with your product type you are purchasing. (Ex: if you purchased an 8x10 art print, you would choose "RUSH Shipping for Art prints". If you chose an 11x14 Canvas, you would "choose "RUSH Shipping for Canvas")


[ Add'l Shipping Info ]
All art prints ship via USPS First Class Mail or USPS Priority Mail unless otherwise noted in the listing.

All canvas & tray items ship via UPS ground, FedEx Ground or USPS priority mail unless otherwise noted in the listing.


► A P O / F P O • O R D E R S
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The APO / FPO order process varies based on each individual country. While most orders arrive within 3-4 weeks, others take longer. Once shipped outside the USA we are no longer responsible, for lost or delayed orders.

Shipping upgrades & RUSH Shipping are unavailable for APO / FPO orders.


► I N T E R N A T I O N A L • O R D E R S
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The International orders process varies based on each individual country. While most orders arrive within 3-4 weeks, others take longer. Once shipped outside the USA we are no longer responsible, for lost or delayed orders. Client and/or recipient is responsible for all customs fees and VAT.

Shipping upgrades & RUSH Shipping are unavailable for International orders.

[ International Exceptions ]
We are currently unable to ship the following CANVAS sizes internationally:
USA: All sizes available.
CANADA: 30x40, 32x48
APO/FPO: 32x48
ALL OTHER LOCATIONS: 5x7, 8x10, 11x14, 20x30, 30x40, 32x48 (We can *only* ship 16x20 & 18x24 canvas internationally)

There are no exceptions for PRINTS. Prints and Digital files can ship to all locations.


► D I G I T A L • O R D E R S
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Digital Items are "shipped" via email- so shipping on these items is free!

Refunds and Exchanges

Once you make your purchase, we will make as many included changes as necessary to ensure that you absolutely love your design. Included changes are listed in the design form in each listing (EX: colors, personalization). If for some reason we cannot get your proof just the way you want we will refund your money, less a design fee to cover the time it took to process your order, design it and email your proof to you. This refund is only valid on orders not yet finalized. Once your order has been approved by you and finalized, we cannot refund your order. Custom design fees are non-refundable.

If there is a mistake on your order, which was not approved by you, we are happy to work with you to find a solution :) Due to the custom nature of our designs, we are not able to accept returns or exchanges for personalized products.

Reports of shipping or order damage must be made within 72 hours of receipt in order to qualify for a replacement. We ask that you please email us photos of the damaged item so that we can file the correct claim or investigate further on our end.

If you happen to purchase the wrong type of print (EX: you wanted a "canvas" but purchased an "Art Print") we are happy to work with you to reach a resolution and offer a credit towards the preferred print type. We are unable to refund the entire amount or accept exchanges for personalized products.

Please convo us before leaving any feedback less than positive, we will do our best to come to a positive solution :) We want happy customers!

Additional Policies and FAQs

► T I M E L I N E
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Your PaperRamma purchase includes the expertise of a dedicated Design Guru. Our order process takes a little extra time because of this specialized customization process.

[ REGULAR ]
Your order already includes regular shipping & processing. Regular orders arrive 2-3 weeks from purchase date.

[ R U S H ]
Need your order sooner than 2-3 weeks? Add on a RUSH upgrade!
RUSH orders arrive 1-1.5 weeks from purchase date. See RUSH listings for timelines and details.
RUSH upgrades for Art Prints can be found here: https://www.etsy.com/listing/212052186/rush-my-art-prints
RUSH upgrades for Canvas can be found here: https://www.etsy.com/listing/212041656/rush-my-canvas

Please check our shop announcement for the most up-to-date turn-around times, especially during holiday seasons. You can also reference the proofing schedule on your invoice.

The following are estimates, they vary based on order volume:

NORMAL:
Proof: 2-3 business days
Changes: 1-3 business days per round
Shipping: 7-10 business days
TOTAL: Roughly, two to three weeks

PRIORITY (fee to upgrade):
Proof: 2-3 business days
Changes: 1-3 business days per round
Shipping: 2-3 business days
TOTAL: Roughly, one and a half to two weeks

RUSH (fee to upgrade):
Proof: 1 business day
Changes: 3-4 business hours per round
Shipping: 2-3 business days
TOTAL: Roughly, one to one and a half weeks

NORMAL ORDERS: You can expect a proof usually within one to three business days, but this may vary based on order volume. A lot of the items in our shop are customized; which means we have to give our attention to each one. Once your proof is sent out, you may make unlimited changes until your order is just right. However, each round of changes takes anywhere from 1-3 business days depending on order volume. We recommend trying to give your designer as many changes as possible in your first round of proofs so that you can get your order as quick as possible.

IF YOU ARE IN A RUSH: or need your order in two weeks or less, please convo us and ask about rush service and shipping. We use the design form (Do you need your item by a certain date? (rush fees may apply) section to gauge whether rush service is needed and we will ask you about it if your timeline is less than 2-3 weeks out. It is not a guarantee that you will get your order by the date that you state on this form, unless you upgrade to a faster processing and shipping method.

CUSTOM ORDER: turn-around times may differ from regular turn-around times. Custom work can take anywhere from 4-5 business days from purchase to receive a proof. Due to the custom nature, these orders are more involved and take more time. Your custom order is important to us and is custom made just for you; it just takes time to make it special!


► P R I N T • S I Z E • & • T Y P E S:
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Choose your print size and type from the drop down menu when you add your item to cart. You have the choice of an "Art Print" or "Canvas Print".

[ About our Art Prints ]
We take pride in our Premium Giclée prints- we only print using the best inks and luxe stocks.
- PRINT: As-thick-as-a-business-card, matte paper Art Stock printed w/ rich, vibrant, archival pigment inks & sharp detail.
- SHIP: Packaged with care & shipped in a premium mailer.
- HANG: Print comes frame-ready (trimming may be required for smaller sizes, want your print trimmed free of charge? Just ask!)

[ About our Canvas Prints ]
We've chosen only the best luxe canvas options for our art- we steer clear of "bargain canvas".
- PRINT: Stretched canvas, 1.5" gallery wrap, Rich, vibrant, inks w/ sharp detail.
- SHIP: Professionally packaged with care & shipped in a premium mailer.
- HANG: Ready to hang, no framing necessary.

[ Digital Files ]
Digital files are provides in either .jpg or PDF format, the format it clearly marked on each listing. Recommendations for digital files: If you are uploading your file to a photo site (walgreens,target,walmart,shutterfly, snapfish) - We recommend using the basic uploader for high resolution images :) Your computer monitor is in RGB color and every monitor is different. We recommend printing one first to make sure the colors, etc. print the way you would like them to (please let us know if are experiencing any problems and we would be happy to help!). You can also just save the image to a CD or usb drive and bring it in to any photo processing center to print.

[ INTERNATIONAL EXCEPTIONS ]
We are currently unable to ship the following CANVAS sizes internationally:
USA: All sizes available.
CANADA: 30x40, 32x48
APO/FPO: 32x48
ALL OTHER LOCATIONS: 5x7, 8x10, 11x14, 20x30, 30x40, 32x48 (We can *only* ship 16x20 & 18x24 canvas internationally)

There are no exceptions for PRINTS. Prints and Digital files can ship to all locations.


► H O U R S
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Please note our studio hours: This just means when we're designing away---feel free to make an order any time! (I am a super-mommy--well my kids think so!, but I'm not super-woman! LOL! I can't be open 24 hours a day like I wish I could!:

M-F 9am-4pm
Weekends: OFF
Any orders received on the weekends will be processed first thing Monday morning.


► N E W S L E T T E R
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Upon making a purchase in our shop, you are complimentary signed up for our shop newsletter which includes product updates, coupon and contests. You may opt-out at any time by sending a convo to us. For your convenience, there is also an opt-out link at the bottom of each newsletter.

Last Updated July 13, 2015