PaperTherapyShop's Shop Policies
Thank you for stopping by! My goal is give life's moments simplistic and modern framable life. I love customizing, let me know if you have ideas that you don't see here and lets create together!
Payment is due upon purchase. I do not create proofs before a purchase is made.
See listing for details on the shipping specifics for your item.
Refunds and Exchanges
No refunds available as these are all customized just for you. If a proof has already been created you can not be fully refunded. If there is an issue with an item, I must be notified within 14 days of you receiving the item. Please send photos of what went wrong via etsy or to papertherapyshop [!at] gmail.com
Spelling Errors are not the responsibility of Paper Therapy Shop after you have approved the final proof.
Additional Policies and FAQs
Base pricing for custom work is $25. This price includes the digital file creation and 3 rounds of proofs ONLY. Actual invite printing and shipping is an additional cost. Usually I can get things just perfect in 3 rounds, in the chance that I cannot: subsequent proofs are $10.00. Revisions can take up to 1 business day to complete.
I will need all of your information up front so I can give you the appropriate pricing. This includes design preferences (colors, fonts, graphics) wording, number of photos and photo adjustments, and quantity. The more details and preferences you can give me at the start will result in less revisions and subsequent proofs.
I use a professional printing service that usually takes 1-3 business days to print and then ships priority (2-3 days). This shipping can be upgraded upon request to FedEx 2 day or FedEx Overnight. Another option is to print them yourself as a photo(jpeg) or using a color printer (PDF).
::::CUSTOM MEANS CUSTOM::::
I will not copy other people’s work. If you like a card exactly the way it is from another shop... please use that shop!! If you like elements from other peoples cards and would like to show me as an example I would love that! I love sketches too. Pinterest boards work as well! Send me a link to your board of inspiration! Papertherapyshop [!at] gmail.com
All pieces will print 5x7 on 120lb white matte cardstock unless we discuss otherwise.
Other Paper choices are:
120 lb. white, 110 lb: Off-white, Kraft, Recycled, & Pearl as well as the double thick versions of these.
::::HOW TO ORDER::::
1. Name and preferred email
2. Date you need the completed product (printed/digital)
3. Design preferences as explained in paragraph 2 (DETAILED!!)
4. Quantity or final file type
Once I review these things I will invoice you the agreed upon amount and will get the first proof to you via email within 3-4 business days.
PAPER THERAPY SHOP-CUSTOM ORDERS
To ensure 100% satisfaction, please take great care in reviewing your proof for inaccuracies, spelling and punctuation errors. PaperTherapyShop is not responsible for errors noticed after final proof approval.
I accept credit card via easy or paypal.
All computer monitors display color differently. Therefore, it is not possible to guarantee the image you see is an accurate representation of how the card will look once printed. The colors in a PDF may look different than previous proofs. This is because your computer and printers work in 2 different color systems. A final PDF is set up for printing not computer viewing.
If you choose to proceed with a photo that Paper Therapy Shop has advised against and you are unhappy with the final product, I will not offer a refund.
:::A NOTE ON PHOTOS:::
*Always send the original UN-CROPPED photo from your digital camera, shot in the highest resolution your camera will support. Optimal resolution for a 5x7 photo is 1500x2100 at 300 ppi/dpi. The term ppi or dpi, refers to the number of pixels (photo) per inch. The lower ppi or dpi means the printer will print fewer pixels (or photo) per inch, which will negatively impact the quality of your printed card.
*Please avoid cropping your photos. Submitting the original photo format will ensure we have the greatest flexibility when placing your photo. If you have specific instructions regarding the placement of your photo, feel free to include those requests in the additional notes when uploading your photo.
Please be sure your etsy address matches your PAYPAL address. I WILL ALWAYS SHIP TO THE ETSY listed address unless you clearly indicate that you want your item shipped elsewhere. I am not responsible for items shipped to an incorrect address provided with payment. Items returned for an incorrect address will require additional postage paid by the buyer.
If you are unhappy with the quality of your product, please contact me before leaving feedback. I will be happy to work with you to reach a satisfactory resolution.
Last Updated December 18, 2014