Eco-wedding invitations • Day-of Stationery
PapierLapin's Shop Policies
Hello, please read carefully the policies of Papier Lapin. Feel free to convo me should you have any questions or concerns. I will response in a timely manner.
All pricing listed are in USD.
If you are ordering from Toronto and can pick up the product locally, you may pay the remaining balance (if applicable) in Canadian dollar. Also, cash is accepted as form of payment. ALL transactions made through Etsy must be settled in USD.
DEPOSIT & FINAL BALANCE
For design projects that require deposit, final balance must be cleared before print production (after client sign-offs on the final proof). Payment can be made via PayPal or Email Money Transfer (Interac) directly to buy.eco [!at] gmail.com (preferred), or I will set up a special listing on Etsy.
All shipping times are estimates not guarantees and are in accordance with Canada Post's standards. Shipping charges are determined by Canada Post / USPS and are based on size and weight. By ordering you agree not to hold Papier Lapin responsible for any damages as a result of order delays, backorders or cancelations.
SAMPLES & PAPER-GOODS ORDERS:
Shipped via Canada Post first-class airmail *WITHOUT* tracking. If you require faster and safer shipping method, please convo me with the details + your zip / postal code. I will provide an estimate and special listing. Sample is usually shipped within 1-2 business days.
Shipping within Canada: 1-7 business days
Shipping to the U.S.: 4-14 business days
Shipping internationally: 7-18 business days
INVITATIONS & EXPENSIVE ORDERS (OVER $150):
Most orders are shipped via Canada Post Expedited Parcel™ with full tracking and insurance. Alternative carries: Fedex or Pulators. Final shipping cost may be different from initial estimate if there are changes to your Order.
Shipping within Canada: 1-6 business days
Shipping to the U.S.: 3-6 business days
Shipping internationally: 7-14 business days
For urgent request and customers who purchase "Rush / Super Rush Order", Priority™ Worldwide service can be arranged. I will provide a quote.
Orders that are shipped to countries outside of Canada may be subject to import taxes, customs duties and fees levied by the destination country.
Papier Lapin is not responsible for late or lost package if it is shipped without a tracking code (ie. regular first-class airmail), as these are simply beyond our control.
IMPORTANT: For goods shipped with tracking code – It is the customer's responsibility to keep an eye on the tracking. If you suspect your parcel is late or lost, please contact Canada Post (Canada) / USPS (USA) or service provider directly. Papier Lapin is not responsible for any late, damaged or lost packages. This is the responsibility of the carrier, delay may be caused by Customs inspection, severe weather, strikes or accidents, and these unfortunately incidents are simply beyond our control. Please allow *PLENTY OF TIME* for transit or request to purchase Priority™ shipping. We will be pleased to help.
Refunds and Exchanges
No refund or exchange is given after everything is signed-off and approved. Deposit is not refundable if a project is cancelled by the buyer due to personal reasons not relating to Papier Lapin's design or quality of service provided.
Additional Policies and FAQs
If you desire something more unique and exclusive to go with your wedding theme, don’t hesitate to convo me with your ideas. Special orders are always welcome! I am a professional graphics designer with more than 13 years of experience, I can definitely help turn your vision into reality!
If you are in Toronto and would like to see the collections in person, I’m more than happy to accommodate.
LET ME KNOW HOW I DID
Feedback is greatly appreciated upon delivery of package to assure that your order arrived safe and sound. If any problems were to arise, please contact me BEFORE leaving feedback. I will do anything within my power to correct the problem.
COPYCAT NOT WELCOME!
Everything sold in my shop is for personal use only. Please DO NOT resell / reuse / copy / transfer my design. Your respect for my work is much appreciated.
GOOD THINGS COME NATURALLY
My collections are all handmade and use earth-friendly products. It is hard to go paperless sometimes, my goal is to offer sustainable alternatives, especially for those who take green initiatives seriously.
Last Updated November 30, 2015