ParadiseAlpacas' Shop Policies
I hope you are enjoying your visit to my ETSY shop, feel free to contact me with any of your comments, questions, or special requests. I would love to hear from you.
All the items listed in my shop have been made by my husband and myself and are ready to go!
I do my best to photograph, and describe my listings as accurately as possible.
We prefer PayPal or direct payments (this will expedite your order), but will accept money orders. Please pay at checkout or contact me by email if you wish to send a money order.
If paying by money order please send within 3 days of purchase. Your purchase will be shipped to you within 3 days of payment being cleared by the bank. Let me know which payment option you are using in the message to sender box.
I charge postage and where possible I recycle packaging and will gladly combine item shipping.
Shipping is USPS First Class or Priority with delivery confirmation
I ship on Tuesdays and Fridays.
Purchases will be shipped to the address listed in the PayPal account. Please contact me at the time of purchase if you would like your item shipped to a different address.
*I can ship items as gifts to a 3rd party if requested.
Please contact me for international shipping rates or if you would like to add shipping insurance and I will send you a revised total. I am not responsible for items lost or damaged during shipping.
Refunds and Exchanges
Please notify me by email if there are any problems.
If for some reason you are not happy please contact me, any exchange or return must be within 7 days and customer is responsible for return shipping.
Additional Policies and FAQs
If you would like a custom order please email me.
Do check with us about wholesale, as we will wholesale our items.
Last Updated October 25, 2014