ArtYourWayStudio

I want you to be happy and excited when you receive your Party Girl Artwork hand painted item. A lot of time, care, and thought went in to making each piece. Each piece listed for sale is the piece that will be shipped to you (unless of course you are purchasing a custom item).

My packing method makes it unlikely that an item will break in transit, but sometimes it does happen. If there is a problem let me know as soon as possible as there are time restraints on reporting damages on insured items. Damaged items MUST be reported within 5 days of receipt - there are no exceptions.

*IF* your item is damaged - a replacement CANNOT be made until the insurance claim is filed - received - and paid. You can choose if you would like a refund or a new item. This WILL delay the receipt of the replacement item by several weeks which I know it's a hassle, but it's the only way that it can be done.

**IF** your item is needed for a specific deadline (like a custom signature plate) and there is not time to risk waiting for the claim to be processed a *new* item must be purchased - then when the insurance claim goes through, you will receive your full refund - that will be mailed directly to you.

Please understand that due to the hand painted / handcrafted nature of our work, no two items are ever exactly alike and imperfections (like brushstrokes) are what make handmade items what they are!

Ready to ship items will ship within 1 - 2 days of received payment.

I accept payments through paypal or direct checkout with a credit card. Payment is required at the time of purchase.

If your payment arrives in the form of an e-check through Paypal, items will ship once it clears (3-5 days usually). Custom orders will not be started until payment has cleared.

State sales tax will be charged on the item price (not including shipping). This total will appear on Paypal during checkout.

Ready to ship orders must be canceled prior to shipment as once the item is shipped it cannot be canceled.

Custom orders cannot be canceled once production has began.

Shipping costs include shipping and materials (boxed, bubble wrap, peanuts, packing paper, etc.) and a delivery confirmation tracking number. Larger items will include insurance - unless otherwise stated. Smaller items may not include insurance to keep shipping costs down - however, if more than one item is purchased together - insurance will automatically be added to the order. I pack each item with the utmost care, but insuring the items gives a little extra comfort in my mind!

**If your item was shipped with insurance, any and all damages must be reported to me within 5 days of receiving your package. After 5 days, there is no guarantee that an insurance claim will be covered by the shipping company. You must retain all original packaging and damaged pieces until after the claim is fully processed.

Lost or Damaged Packages: Unless insurance on the item is purchased I cannot be responsible for lost or damaged packages. Listings include insurance unless otherwise stated in the listing (mainly items under $30 may not include insurance).

*SEE REFUND POLICY SECTION for information on what to do if your item is damaged.

If you would like to save on shipping for combined orders, convo me PRIOR to checkout. I can adjust the listings to save you money before you checkout - but not after, as I am unable to recover any fees I owe to Etsy.

I am willing to ship INTERNATIONALLY. Please convo me for a shipping cost prior to purchase and I can adjust the listed as needed.