PattenCreations

Custom sewing - Clothing, Bridal, Quilts, More!

Michigan, United States · 1576 Sales

PattenCreations

Custom sewing - Clothing, Bridal, Quilts, More!

Michigan, United States 1576 Sales On Etsy since 2010

5 out of 5 stars
(388)
Shop owner

Deb

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Announcement   Back to School is around the corner - new fabrics being released daily for great flannel lounge or pajama pants!
Patten Creations individually hand crafts each item including clothing and home décor of all sorts – dresses, bridal gowns, reenactment costumes, cosplay, tops, pants, skirts, quilts, table runners, handbags, totes and more! You will find ready to ship, made to order, and fully custom items for every day or your special day. As an artisan I look forward to working with you! See many more examples of my work at http://pattencreations.com

Announcement
Last updated on Aug 2, 2016

Back to School is around the corner - new fabrics being released daily for great flannel lounge or pajama pants!
Patten Creations individually hand crafts each item including clothing and home décor of all sorts – dresses, bridal gowns, reenactment costumes, cosplay, tops, pants, skirts, quilts, table runners, handbags, totes and more! You will find ready to ship, made to order, and fully custom items for every day or your special day. As an artisan I look forward to working with you! See many more examples of my work at http://pattencreations.com

Deb

Contact shop owner

Deb

View all 346 items

Updates

In the midst of creating some frothy petticoats for a production of Into the Woods and this is my lace covered work table! Interested in hooped or unhooped petticoat? See the tagged listing or contact me

Tagged in this photo

New option for gent looking for a vest and bow tie! Tie and vest lining from the same fabric. Contact me to select your preferred fabric and lining!

About

Turning Corners

After earning a degree in Fashion Merchandising and design I went to work in the land of retail. Turned a corner and ended up in the world of manufacturing - eventually becoming a VP and earning an MBA. Next corner > and I found myself in the the rarified air of the university where I taught for 13 years. During that time I also returned to my roots, designing for our local theatre programs. And then once again life took a turn. This time turning my love of creating beautiful things with fabric from Avocation to Vocation! I welcome you to the journey with me!

Although - speaking of corners - there is one thing I don't (dare I say won't?) do. That is CUT corners or skimp on the quality. If I'm doing a tshirt quilt that means going through 5 separate steps to cut and stabilize the shirts, assemble them with sashing to keep them square, and combine machine and hand quilting that provides the stability with distorting the design. When doing a dress or gown I'll underline, use handwork as appropriate, and work with my customer to achieve their vision. Yea you could say I'm passionate about doing quality work.

(want to know more? Please see my profile for the "full" story)

Ready to start shopping? http://www.etsy.com/shop/PattenCreations?ref=si_shop

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Shop members
  • Deb Patten

    Owner

    Empress of All - yep, that about sums it up!

Shop policies

Last updated on April 2, 2016
PROCESSING TIME
Ready to ship items: Items that are already created will ship within 2 business days (excludes weekends and US holidays) of the order being placed. 5pm Eastern time is considered the end of a business day.

Custom Made Items: All items made after purchase are considered custom made and lead times to shipping varies. Some listings have processing lead times noted within them; wedding parties are shipped based on a time line determined between me and the individual coordinating the order. Generally these are shipped 4-5 weeks ahead of the wedding date to addresses in the US, 6-12 weeks ahead of the wedding date to addresses outside the US.

ESTIMATED SHIPPING TIMES
The following information is based on USPS estimates and is NOT guaranteed.

United States
• Most items in this shop ship via Priority Mail with an estimated delivery of 2-3 business days but USPS considers 5 business days to be on time.
• Lighter weight items including aprons, sleep shorts, and car organizers ship via First Class Parcel with an estimated delivery time from USPS of 7-10 business days.

International Destinations
• Items under 4 pounds and under $400 will ship International First Class with estimated delivery times ranging from 7 business days to 6 weeks.
• Items over 4 pounds and/or over $400 will ship International Priority with estimated delivery times ranging from 6 -10 days for MAJOR MARKETS; longer as you get further away from major areas.
• USPS estimates on delivery times is TO CUSTOMS. How long a package takes to clear customs and make its way to you is dependent on your country’s customs and postal services. Special note for EU buyers – delivery within 30 days can NOT be guaranteed unless you request and purchase Express shipping.

Shipping upgrades – if you require a faster method of shipment please contact me via the Etsy communication system to determine cost and time frame estimates on expedited shipping. Additional cost will apply and be invoiced via Paypal. Please note – if you request an expedited shipment and do not respond by the end of the following business day your item will ship by the method originally associated with the item so as to prevent additional delay.

Ship to Countries - I have included shipping costs for all North American countries, as well as those that are specifically noted as being included under the seller protection plans for both Etsy and Paypal. Additionally, as a US seller I am bound by US laws relative to shipping and customs requirements, trade restrictions, sanctions, and embargoes. At this time shipment is prohibited to Iran, Myanmar, Syria, North Korea, Cuba, Libya, and Uzbekistan.

Packaging –due to the nature of my items I will always use packaging that is best suited to getting the item to you in an economical manner while ensuring the item itself is protected from damage as much as possible in transit.

Shipping costs – all shipping rates included handling and packaging costs to ensure your item arrives in the best possible condition. All shipments include tracking (please see your shipping notification for the number) although details on tracking may vary depending on the destination. All wedding orders, those over $150, and those deemed at higher risk will require a signature upon delivery.

Returned packages – Packages that are returned by the shipper for any reason including but not limited to failure to pick up, address problems, or inability to deliver will be held for 14 business days upon receipt by me. During that time I will attempt to contact the buyer via convo and email address connected to the account. After 14 days without response the item will be returned to stock (if possible) and no refund will be issued. If the buyer wishes the package to be reshipped an additional shipping fee will be invoiced via Paypal. Reshipment will take place only after the invoice is paid.

Damaged/Lost Packages – if a package is lost or damaged in shipment please let me know as soon as you are aware of the situation. For damaged items I will need photos at the very least, require you to retain the item and all packaging materials until an insurance claim is resolved as well as cooperate with any information and actions the insurer may require. Failure to do so may result in the buyer assuming liability. Based on communication with the buyer a replacement or refund will be provided as soon as possible dependent on availability of item and/or materials.

CUSTOMS AND IMPORT TAXES
International buyers are responsible for all VAT, fees, and customs restrictions. Please know your countries rules and regulations before purchasing. Full value of the item and “merchandise” will be declared on the customs form as per US law. Once shipped, I have no control over delays or confiscation at customs.

PAYMENT OPTIONS
• Etsy never provides credit card information to individual shop owners.

• Most orders will be paid based on your preference of either Paypal, credit card, or other instant payment options shown at checkout.

• OTHER is an option for those purchasing large and/or long term orders such as wedding parties of 4 or more, custom quilts, etc. In this case invoices as agreed upon will be issued via Paypal.
o Orders of this type require a minimum 50% non-refundable down payment before any work is begun. The balance of the original purchase, any upgrades and surcharges incurred upon during the process, and shipping will be invoiced when the item is ready to ship.

• LAYAWAY – Ready to ship items with a selling price of $100 or more are eligible for layaway/installment payments. Please contact me via Etsy message system. In general a non-refundable down payment of 25% will be required to put the item on layaway and must be paid within 2 business days. All payments must be made within 2 business days of the invoice being issued and payments must be completed within 2 months of the layaway starting. Payment invoices will be issued via Paypal.

RETURNS, EXCHANGES & CANCELLATIONS
Returns
Ready to ship items may be returned under the following conditions
o With contact within 3 business days of receipt for US buyers and 14 calendar days of receipt for international buyers including EU buyers.
o Items must be shipped back within 10 business days for US buyers and 21 calendar days for international buyers including EU buyers.
o Items must be received unworn and without excessive “try on” appearance – ie: no odors such as perfume, body lotions, smoke or pet hair, lint, etc. In other words NEW condition.
o Refunds will be made once the item is received and inspected.
o Because of the nature of these items, unless they are received damaged (see information on items damaged in shipping) or defective I can not accept returns for
 Bridal and formalwear unless I have a date of the event prior to shipping and return is made PRIOR to that date
 Custom items including those purchase by buyers in the EU
 Personalized items
 Made to order items defined as those where customer selects fabric and size including those purchased by buyers in the EU
 Intimate apparel including pajama pants and shorts
 Clearance item
o Original shipping costs (except in the case of seller’s error) are not refundable for US or International buyers including those in the EU; all return shipping costs are the buyer’s responsibility. Please note it is recommended you select a shipping method that includes insurance and tracking.
At my discretion I may advise the buyer to keep the item depending on value, reason for return, and other factors and simply issue the refund. Please do NOT send a package back without contact for this reason.
Exchanges – in lieu of exchanges, when an item is eligible for return per the information above buyers may return an item and initiate a new purchase.

Cancellations
To request a cancellation please keep the following information in mind and contact me via the Etsy communication system. In all cases please initiate contact asap!

• Ready to ship items – if the item has not yet been prepared to ship I will issue a refund and initiate the cancellation immediately. If the item has already been prepared to ship (label printed) I will refund minus shipping costs and initiate the cancellation. If the item has already shipped please refer to return information above.

• Made to order items defined as those where customer selects fabric and size – if the item has not been cut, I will refund and initiate a refund immediately. If the item has been cut or is further along in the construction process I will work with you on an equitable solution which will include (at a minimum) withholding a portion of the cost for materials. If the item has already been prepared to ship (label printed) I will refund minus shipping costs and initiate the cancellation. If the item has already shipped please refer to return information above.

• Custom items – If no work has begun on the order aside from ordering materials and securing space on the schedule the order may be cancelled, although the 50% non-refundable down payment will be retained. If the customer wants the fabric they may request it be sent to them. Once work has begun I am willing to discuss an equitable arrangement that covers materials and time worked on the order. Items that are completed will not be refunded and cancelled. Once an order is completed and ready to ship all balances due are to be paid and no cancellation may be made.

CUSTOM ORDERS
Many of my items are custom made exclusively based on a customer’s requirements. Please read the following information and be SURE to initiate communication via the Etsy communication system so all details are accurately reflected on your order. As customer satisfaction is my priority I will gladly work with you throughout the process on design decisions, measurements, shipping, and any other detail that may arise.

• Measurements: during the process of your order I will provide you with detailed information on what measurements to take, images to assist in the process, and directions on how to take those. However, as I can not see you or actually take your measurements please inform me of any fitting issues you generally run into when purchasing garments. On occasion I may ask for additional measurements once I see the original set. Photos of the individual with measurements being taken can be extremely helpful. When warranted I am able to do virtual fittings via Skype. Should an alteration be required after the item is received please contact me via the Etsy communication system. Together we will determine the best way to proceed to achieve the best results in the timeframe available. Please bear in mind that all items will be made to the measurements provided so if alterations are required additional shipping and/or labor costs may apply.

• Fabric selection: Fabric selection begins with links and photos to see potential options. Please note that viewing on the largest possible screen is recommended and that colors can vary depending on the monitor. Should it be desired I will gladly work with you on swatching to ensure the fabric you select is what you want BEFORE yardage for the order is purchased. Once fabric has been purchased if a change is desired that is subject to additional cost. After fabric has been selected by the client there are no returns for the color not being “right”.

• Wedding parties – brides and grooms are often working months in advance of the event. Therefore the following applies to wedding party orders both male and female.
o Lead times are based on the date of the wedding as noted under Processing Time above. As each situation is different we will work together to establish the best timing to avoid unnecessary rework or remake due to size changes, etc.
o Parties (2 or more of the same or coordinated items for the same event) are processed as a SINGLE order. One person – bride, groom, designated person – will need to coordinate the purchase of a single listings, payments (parties of 4 or more are paid in 2 installments as outlined under payments), measurements, etc. This process ensures minimizing someone not having their item due to procrastination as well as items being constructed from fabric of the same dye lot.
o Generally wedding party orders are shipped to one address, but if needed items can be sent to individuals or small groups. I just need to know who gets what and where it goes.
o Shipping on orders for parties will be estimated on the listing with actual shipping on parties of 4 or more invoiced on the final payment based on one or more addresses.

• RUSH ORDERS – Custom orders, especially those for wedding parties, generally require 6-8 weeks minimum from purchase of the listing to acquire fabric and complete the items. However, depending on the details of the order it is sometimes possible to accommodate a shorter lead time if there is space in the schedule and fabric is readily available. Rush orders MAY be subject to a rush fee of 20%.

QUESTIONS ABOUT YOUR ORDER
Please contact me via the Etsy communication system if you have any questions, problems, or concerns about your order. Information regarding processing time can be found on your receipt under Your Account. Shipping and tracking information is sent to you via email and can also be found under Your Account once the package has shipped.

Business Hours – I am in the Eastern Time Zone of the United States and generally working from 8am – 5pm. I will check for messages throughout the day and respond within 24 hours. At times I may be out of the studio and will answer via my mobile device as able. At those time the response may be minimal and note when I will get back to you with more complete information.

PRIVACY POLICY
Shipping address and contact information will only be used to communicate with you about your order, to fulfill your order, and for other necessary/legal reasons such as paying taxes. Sellers do not have access to a billing address if it is different from your shipping address. I do reserve the right to use photos you submit to me for promotional and listing purposes.

Accepted payment methods

  • Accepts Etsy gift cards
  • Other Method