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PattonHouse's Shop Announcement

Cheerful clutches, wallets and housewares using recycled / reclaimed fabrics

PattonHouse's Shop Policies

Welcome

Hi and thanks for visiting Patton House Handmade Accessories!

Payment

Patton House happily accepts PayPal, credit cards through Direct Checkout and Etsy gift cards.

Shipping

Patton House uses USPS First Class Mail with delivery confirmation where available - unless otherwise noted in an individual listing. Although I put orders in the mail as soon as I am able, delivery times can vary widely. If you need your order in a rush, please let me know as soon as you can and we will work out an upgraded shipping option, which will incur additional shipping charges.

For international shipments, we use USPS First Class International, which does not come with a tracking or confirmation option. Please note that international shipments can take anywhere from 4-8 weeks to arrive. Please also note that international buyers may be required to pay duties/VAT/taxes once the package passes through customs. Neither Patton House nor Ashley Moore are responsible for these fees.

If you would prefer a different shipping method let us know as soon as you can - we usually ship within two days of receiving an order.

Shipping costs cover postage and handling.

Refunds and Exchanges

Patton House wants all of our customers to be happy with their purchase and our service. If for any reason the item isn't what you expected or it's defective in any way, please contact us within fourteen (14) days from when you receive it and we can work out a return/refund or an exchange for the item, which needs to be returned to Patton House in its original condition. If damaged has occurred during shipment, photographs of the damaged item(s) are required in order to file USPS insurance claims. Refunds and exchanges, if applicable, will only be issued once the item and/or photographs have been received by Patton House.

In the event of a refund or exchange, Patton House is not able to refund shipping costs, domestic or overseas. Any and all return shipping costs will be the responsibility of the buyer. These can add up and we just wanted you to be aware up front.

Additional Policies and FAQs

In the interest of full disclosure, I am also listed on Etsy under the usernames
ashsuzmoore, hummingbirdfactory, southernskirts and magnoliaclothing. I know, I got excited.

Last Updated December 29, 2014