PearlyBirdDesigns' Shop Policies
Welcome to Pearly Bird Designs, where we specialize in custom orders, making something unique for you & your home!
If you ever see something you'd like, or a different color or shape or size, please contact us! pearlybirddesigns [!at] gmail.com
*By checking out, you agree with our Payment policy, our Shipping policy, and our Refund policy.
*payments are accepted through credit card or PayPal
*payments must be made upon Checkout
*Cancellation policy: We do not allow cancellation of orders. Please be 100% positive as you check out.
*all items are shipped through either USPS or UPS (larger items)
*If you do not ask for a turn around time, your order will be taken and made in the order received, and will be shipped out within our lead time of your order, which can vary between 7-30 business days. It will depend on the number of orders we have at the time. See our shop info for current lead time.
*If you are interested in when exactly your item will ship, you may contact us. We do try to get all orders out within 10-14 business days, but as stated, this may vary and is not an exact lead time.
*We do delivery confirmation on larger orders.
*INSURANCE: If you would like insurance placed on your delivery, please contact us at pearlybirddesigns [!at] gmail.com or through Etsy messaging, as we will need to adjust the price of your order. You can NOT add insurance after checking out.
*International orders- We will ship anywhere, as long as you are willing to pay shipping.
Refunds and Exchanges
*We do not give refunds on custom orders, which are items that are not pre-listed in our store. (ex: names/date added)
*If you are dissatisfied with your order, please contact us within three days of receiving the order. We will do whatever we can to make you happy.
*If your item is broken when you receive it, please contact us. We place insurance on all of our packages.
pearlybirddesigns [!at] gmail.com
Last Updated October 16, 2013