PeetSwea's Shop Policies
Thank you for visiting the PeetSwea shop. Please do not hesitate to contact me with any questions regarding store policies, if you would like to request a custom item, or if you need assistance with your purchase.
PayPal, credit cards, or Etsy gift cards are accepted.
If you are new to Etsy, this is a helpful guide on purchasing items!
I am required to collect sales tax items shipped to Virginia and Maryland addresses only.
If you need assistance with your payment, please contact me as soon as possible.
Unless otherwise noted, pre-made items will ship out within three business days (Mon. through Friday, excluding public holidays) via USPS -- First Class Mail. Shipment date of custom orders will be discussed at the time of order. If faster shipping is required, please contact me.
Shipment will be made to the ship to address identified in PayPal, unless specified otherwise.
All orders which upgrade to USPS Priority Mail will include delivery confirmation. Contact me if you would like to add insurance, it will not be automatically included. Buyer will be responsible for losses, unless insurance is purchased.
Multiple purchases will be combined into one shipment, unless otherwise requested.
Please note that buyers are responsible for any and all duties and customs charges that may be incurred.
Refunds and Exchanges
I hope that you enjoy your purchase as much as I have enjoyed making it. If you are dissatisfied, please contact me within 7 days of receiving the item. Returns will be considered on a case-by-case basis. Buyer is responsible for return shipping on any returns/exchanges that are granted.
Additional Policies and FAQs
Custom orders require payment up front, prior to start of work. Please allow one week per item ordered for completion. If faster completion is required, please contact me to determine feasibility.
Sales Tax will be added to orders shipped to Virginia.
PeetSwea reserves the right to refuse a sale to anyone with a history of negative feedback.
All items are handmade and each item is unique. Please allow for slight variations from item photos.
Last Updated June 12, 2015