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PenEndeavors' Shop Announcement

Welcome to Pen Endeavors. Here you will find mugs for all occasions along with hand engraved glassware, housewares and home decor including original artwork, calligraphy works and prints! All items are handmade in Michigan.
Please visit Policies for information on combined shipping refunds!
http://www.etsy.com/shop/PenEndeavors/policy?ref=shopinfo_policies_leftnav

PenEndeavors' Shop Policies

Payment

PalPal, major credit cards and Etsy Gift Cards are accepted.

Shipping

~DOMESTIC SHIPPING~

Items are shipped from the United States.
Item(s) will be shipped within three business days of payment being received unless otherwise specified in item description. Customizable items are typically shipped within 3-5 days of purchase.
Most items are shipped using USPS Priority Mail. Tracking information will be provided.
If purchasing more than one item and shipments can be combined, the applicable amount will be refunded. This will be determined after items have been shipped. Your refund will be applied immediately (allow processing times for credit cards and PayPal Payments).

~INTERNATIONAL SHIPPING~

Items are shipped from the United States.
Item(s) will be shipped within three business days of payment being received unless otherwise specified in item description. Customizable items are typically shipped within 3-5 days of purchase.
Most items are shipped using USPS. If tracking information is available for your country it will be provided, otherwise no time estimates or tracking information are available on international shipping.
Buyer is responsible for all duties, taxes, fees or other charges. Each country has their own policies so please refer to your local customs agency for more information.
Returns are not accepted on international orders.
If purchasing more than one item and shipments can be combined, the applicable amount will be refunded. This will be determined after items have been shipped. Your refund will be applied immediately (allow processing times for credit cards and PayPal Payments).

Please double check that the correct address is provided. Items not delivered due to incorrect shipping information cannot be refunded. If item is returned to seller, subsequent shipping charges are the responsibility of buyer.
If your item was not delivered, please contact your local post office.

Refunds and Exchanges

All sales are final.
If your item arrived damaged, please contact Pen Endeavors with a photo as proof so a claim can be made with the United States Postal Service. Please send proof within 3 days of the item(s) delivery date.


Additional Policies and FAQs

If you are interested in a custom order please feel free to contact me! If you are interested in a quote, song, etc, it MUST be in the PUBLIC DOMAIN due to copyright laws.

Last Updated April 21, 2015