PencilFeathers' Shop Announcement

Hi! We (Susan and John) make a variety of handmade jewelry from many materials, from pencils to semi-precious stones. Some things you will have never seen before, like pencil feathers. We specialize in the unique and creative, but have made room for the Dione Add-A-Bead Necklaces and bracelets for Christmas, patriotic themes, and adorable Froggies. We have a lot of pencil jewelry which will solve your Holiday gift giving very easily and inexpensively. You will enjoy the humorous as well as the beautiful items we have. If you see something that you would like slightly differently, please convo us. or if something is wrong always give us a call to let us know. (940-612-1414) We want to make you happy, return customers!

Oversea taxes will be covered by you, as we have no knowledge of each country's policy. We accept Paypal and all major credit cards through Paypal. Just click on the PayPal button at checkout and pay with your credit card (no account required!). If you have any difficulty paying through Paypal, we'd be glad to help. This link is also helpful:

Orders ship to the customer's Etsy Address only (NOT the Paypal address). Please make sure your Etsy address is up to date.

*Your item(s) will ship between 4 and 6 business days after payment is cleared.
Transit time:
Canada and US ... normally 4 to 12 business days.
international... normally 6 to 14 business days.

Orders ship Monday to Friday via USPS (Post office is closed Saturdays.) Tracking is not included.

Please note: transit times could be longer if your parcel is held up for inspection by your Customs office. We cannot be held responsible if this occurs.

***INSURANCE - we cannot be held responsible for loss in transit and recommend that you contact us to upgrade shipping to include insurance.

U.S. customers - Add $3.50 to the regular shipping cost (no tracking number
provided). Your parcel will then ship as a "Small Packet" with $100 insurance

*Canadian Customers:
Insurance and delivery confirmation costs a minimum of $6 extra. Please
convo us for the exact cost.

*International Customers:
Please convo us for a shipping quote if you want insurance/delivery confirmation.
Refunds and Exchanges

Satisfied customers are very important to us. If you are not completely satisfied with your jewelry or the service we provide, please contact us before leaving feedback. We will do our best to ensure you have a positive experience. Thanks!

For exchanges or refunds, please contact us within 7 days of receipt of your order. Returned items must be in their original condition. We will refund the purchase price of the item (*minus the original shipping fee) once we receive the returned item. The customer is responsible for return shipping charges. Any border charges Menuet Designs incurs by an item being returned will be subtracted from the refunded amount. Please note: customized/personalized orders are not returnable unless an error has been made by Menuet Designs.

If your item has not arrived 30 days after the date of shipping, please let us know and we will do our best to solve the issue.
Additional Policies and FAQs

The customer is responsible for any custom fees, duties, etc. that your purchase may incur at your country's border. For information refer to your local customs agency.

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