PenelopesPaperPantry

Specializing in Custom Celebration Stationery

Battle Creek, Michigan On Etsy since 2014

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

PenelopesPaperPantry

Specializing in Custom Celebration Stationery

Battle Creek, Michigan | 51,577 Sales

Items

 

All Items

Julie Hopkins

Contact shop owner

Julie Hopkins

Reviews

Average item review
5 out of 5 stars
(11380)
See reviews that mention:
quality 1453 shipping 1687 customer service 2345

About PenelopesPaperPantry

Sales 51,577
On Etsy since 2014

Penelope's Paper Pantry Story

Greetings!
Penelope’s Paper Pantry is so blessed and grateful to be a part of Etsy and the Etsy Community.
September 30th, 2019 marks the fifth year Penelope’s Paper Pantry began its Etsy journey.
What a life changing experience it has been. The shop began with six Christmas Family Photo cards and now features over 2000 designs specializing in four celebration categories: Wedding, Graduation, Baby and Christmas Photo cards.
The shop began when my daughter Chelsea was planning her wedding. She and now husband Noah (you may notice their names on many of the invitations) took me to a high end wedding stationery shop in San Francisco. The shop was small but featured binder upon binder from ceiling to floor of every wedding invitation designer imaginable. The pricing was high end and out of our budget. After reviewing the designs and paper along with having access to a printer and a lot of encouragement from my daughter Penelope’s Paper Pantry was created.
Penelope’s is named after my mother who inspired creativity in all of her seven children and now in her grandchildren and great grandchildren.
In the beginning there were two designers, who still remain on staff, they worked tirelessly along side me and I am so blessed they are still part of the team. The original design studio was the size of a utility closet and did not have any windows. There were days we would spend close to 12 hours working in that cozy little space. As the business grew two things were readily apparent, we needed more space and additional staff. And as only God can do, he provided additional staff and a larger place to work at just the right time. Penelope’s moved into a one bedroom apartment with lots of windows. It was just perfect.
The new location served us well for the next two years. The team grew and so did the business. We had a better understanding of our target customer, our offerings and seasonal shifts in business. It was very exciting! Every time we needed someone or something to continue to develop and grow the business God made a way.
Our most recent move was over a year ago to a professional studio and office. The new space has made it possible for design, production and packaging to all be under one roof. This arrangement has improved communication between the three teams and enhances quality control and productivity resulting in a very fast turn around time on orders.
The most important part of this experience has been our customers. People that took a leap of faith on our products and services when we were just starting out. It has been my longstanding philosophy that “if we listen to our customers we will never fail”. I still stand by that philosophy. Our customers have been amazing and have taught us so many things. Our designs, shop process and customer service initiatives have all been customer inspired. The goal we have for each customer is that you love the end result and that you have a positive experience shopping on Etsy.
Thank you to God, Etsy, the Etsy Community and the amazing customers that have made Penelope’s Paper Pantry survive and thrive over the past five years. We look forward to being your stationery partner for many more years to come.

Shop members

  • Julie Hopkins

    Owner, Customer Service

  • Kristen Schau

    Designer, Customer Service, Design Team Manager

  • Alayna Nail

    Designer, Customer Service

  • Lauren O'Dell

    Designer, Customer Service, Sample Specialist

  • Anthony Staib

    Designer, Customer Service

Shop policies

Last updated on July 29, 2020
Welcome to PenelopesPaperPantry!
Mission Statement:
To Create High Quality AFFORDABLE Custom Celebration Stationery, Featuring Unique Relevant Designs, Using Premium Materials and Outstanding Customer Service.

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Returns and exchange details
Refunds are not available due to the proofing process and the ability to request a free pre-designed sample. If your shipment arrives damaged, contact me immediately.
Payment
All orders must be paid before the custom process begins using an acceptable Etsy payment method. Standard turnaround time on orders is 5 to 7 business days. Refunds are not available on custom work due to the proofing process and the option to request a free pre-designed sample. Cancellations may only be requested BEFORE any customizing has been done, AFTER the custom process begins we do not offer cancellations or refunds.
Shipping
All orders are shipped via UPS Ground or Priority Mail. The buyer receives a tracking number and scheduled delivery date. Upgrades are available at the buyers expense. Priority Mail is used to ship to a P.O. Box and also includes a tracking number.
Expedited shipping options are available at checkout or may be expedited after the purchase. We are happy to send you a custom listing for expedited shipping.
If a package is returned to us and we input the incorrect address we will pay to have it reshipped. If the package is returned and the customer put in the incorrect address or is unable to receive it due to an issue on the receiving end the customer is responsible for the return shipping charges.

INTERNATIONAL SHIPPING-I am open to shipping to Canada, the U.K. and Ireland. International customers are responsible for all taxes and duties and must provide a legitimate contact phone number for the shipper. If the customer fails to make arrangements to retrieve their package and pay the customs and duties the order will be abandoned without remorse. A refund will not be issued if the customer fails to retrieve the package.
Ship To Address: customers are responsible for ensuring they have entered the correct ship to address for their order. We are not allowed to change it or redirect a package once it has been shipped.
Additional policies and FAQs
COVID 19 Shop Update:
The Wedding industry and event planning in general has taken a huge hit with the virus. If the date of your event changes, the venue changes and/or the guest list has to be reduced we will work with you as it relates to putting your order on hold until a new date and place have been secured and/or reducing the order quantity if needed.
If you prefer to cancel and a customized digital proof has NOT been sent you will receive a full refund.
If a customized digital proof HAS been created and sent I am happy to issue a partial refund. Partial refunds would be on a case by case basis as it would depend on the amount of time we had invested and the number of pieces purchased.
While we are very compassionate about the uncertain times we are all living in I still have a staff to pay and cannot ask them to work for free.

Orders are processed in the order they are received.
Please read our listing carefully before making a purchase. It explains how the shop works.

After an order has been placed and the customer receives their customized digital proof we will NOT issue a refund of any kind.

We do NOT issue cancellations or refunds for an order if a customer requests a predesigned sample AFTER a customized digital proof has been sent and they do not want to move forward.

Once the custom process has begun, meaning the design that was purchased has been customized with your details, we reserve the right to charge a design change fee if the customer requests to switch to a different design.

Our back print option is completely customizable. We do not charge for the additional design, only the printing. If a customer purchases back print, is sent a customized proof, and then decides they do not want the back print, we will not refund the back print charge.
If back print is purchased and the customer decides they do not want back print BEFORE a proof is sent, we are happy to issue a refund for the back print.

All of the current listings are fully customizable including the text, font and background color.
There is an additional design change fee if the customer requests a the flowers be customized/changed/altered and/or there is a request for a design element to be added.

Split orders: We do NOT split orders
If you desire two different languages or two different invitation text versions you must place two separate orders. I will refund the second shipping charge.

A customer will receive a customized digital proof within 1 to 2 business days after their order is placed.
After the order is approved, processing time is 3 to 9 business days plus shipping time in transit.

We hand count count each piece of each order before it is shipped. If there is a discrepancy you have 14 calendar days to report it. After 14 calendar days we will not honor any discrepancies.

Photography policy: the customer is solely responsible for the photo(s) submitted for use with their design. We do NOT offer photo editing services. We will evaluate the photo to make sure the resolution of the photo is the proper quality for printing purposes.

More information

Last updated on Oct 18, 2017
Frequently asked questions
How "customizable" is the text?

The text is completely customizable.

Are envelopes included with the order?

Yes, the listing will state what color or you may have a choice of colors.

Custom and personalized orders

Yes, we send unlimited proofs until the customer approved the design for print. An order is not printed without a customer's approval.

Custom and personalized orders

Please send us your custom details and custom requests in the "additional notes to seller" section at checkout.