PenelopesPaperPantry

Specializing in Custom Celebration Stationery

Battle Creek, Michigan | 22045 Sales

PenelopesPaperPantry

Specializing in Custom Celebration Stationery

Battle Creek, Michigan 22045 Sales On Etsy since 2014

5 out of 5 stars
(5342)
Julie Hopkins

Contact shop owner

Julie Hopkins

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About

Penelope's Paper Pantry Story

Penelope's Paper Pantry was created for four reasons: to provide customers with affordable custom celebration stationery for all of the special occasions in life such as Graduation, Weddings, Babies and the Holiday Season, to provide continued employment for one of my designers who was pregnant so she could bring her baby to work, to provide a platform for new designers so they could gain valuable experience and lastly, to reach a larger audience for this talented group of individuals.

Along with myself there are five graphic designers including Kristen, Alayna, Lauren, Anthony and Lucas. My role is the business planning manager, creative director, and marketing manager. Kristen, Alayna, Lauren, Anthony and Lucas create the designs and work directly with the customers.

All of our designs are fully customizable including color, text and photos. We also do custom designs. Turn around time on most orders is 1 to 3 business days, sometimes it takes a couple of extra days depending on the amount of edits required.

Our shop offers predesigned samples to take the guess work out of ordering online. Penelope's will work with you until you are completely happy with your custom stationery.

Please contact me if you have any questions.

Shop members

  • Julie Hopkins

    Owner, Customer Service

  • Kristen Schau

    Designer, Customer Service

  • Alayna Nail

    Designer, Customer Service

  • Lauren O'Dell

    Designer, Customer Service

  • Anthony Staib

    Designer, Customer Service

  • Lucas Neujahr

    Designer, Customer Service

Shop policies

Last updated on October 20, 2018
Welcome to PenelopesPaperPantry!
Mission Statement:
To Create High Quality AFFORDABLE Custom Celebration Stationery, Featuring Unique Relevant Designs, Using Premium Materials and Outstanding Customer Service.

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Returns and exchange details
Refunds are not available due to the proofing process and the ability to request a free pre-designed sample. If your shipment arrives damaged, contact me immediately.
Payment
All orders must be paid before the custom process begins using an acceptable Etsy payment method. Standard turnaround time on orders is 1 to 3 business days. Refunds are not available on custom work due to the proofing process and the option to request a free pre-designed sample. Cancellations would be considered on a case by case basis and would only occur if the request is made BEFORE any customizing has begun.
Shipping
All orders are shipped via UPS Ground and the buyer receives a tracking number and scheduled delivery date. Upgrades are available at the buyers expense. Priority Mail is used to ship to a P.O. Box and also includes a tracking number.
Expedited shipping options are available at checkout or may be expedited after the purchase. We are happy to send you a custom listing for expedited shipping.

INTERNATIONAL SHIPPING-I am open to shipping to Canada, the U.K. and Ireland. International customers are responsible for all taxes and duties and must provide a legitimate contact phone number for the shipper. If the customer fails to make arrangements to retrieve their package and pay the customs and duties the order will be abandoned without remorse. A refund will not be issued if the customer fails to retrieve the package.
Additional policies and FAQs
Orders are processed in the order they are received.
Please read our listing carefully before making a purchase. It explains how the shop works.

After an order has been placed and the customer receives their customized digital proof we will not issue a refund of any kind.

Once the custom process has begun, meaning the design that was purchased has been customized with your details, we reserve the right to charge a design change fee if the customer requests to switch to a different design.

Our back print option is completely customizable. We do not charge for the additional design, only the printing. If a customer purchases back print, is sent a customized proof, and then decides they do not want the back print, we will not refund the back print charge.
If back print is purchased and the customer decides they do not want back print BEFORE a proof is sent, we are happy to issue a refund for the back print.

All of the current listings are fully customizable including the text, font and background color.
There is an additional design change fee if the customer requests a the flowers be customized/changed/altered and/or there is a request for a design element to be added.

Split orders: We do NOT split orders
If you desire two different languages or two different invitation text versions you must place two separate orders. I will refund the second shipping charge.

A customer will receive a customized digital proof within 1 to 2 business days after their order is placed.
After the order is approved, processing time is 3 to 5 business days plus shipping time in transit.

We hand count count each piece of each order before it is shipped. If there is a discrepancy you have 14 calendar days to report it. After 14 calendar days we will not honor any discrepancies.

Photography policy: the customer is solely responsible for the photo(s) submitted for use with their design. We do NOT offer photo editing services. We will evaluate the photo to make sure the resolution of the photo is the proper quality for printing purposes.

More information

Last updated on Oct 18, 2017
Frequently asked questions
How "customizable" is the text?

The text is completely customizable.

Are envelopes included with the order?

Yes, the listing will state what color or you may have a choice of colors.

Custom and personalized orders

Yes, we send unlimited proofs until the customer approved the design for print. An order is not printed without a customer's approval.

Custom and personalized orders

Please send us your custom details and custom requests in the "additional notes to seller" section at checkout.