PenelopesPaperPantry
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Reviews
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Katy on Sep 30, 2022
5 out of 5 starsThey were so patient with me when I made multiple changes! They were double wrapped for shipping so there was no chance for damage & they shipped so quickly! Definitely recommend them!
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Jessica on Sep 28, 2022
5 out of 5 starsAwesome experience :) I loved my Invitations, Menus, Table Numbers. Everything was great.
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Jessica on Sep 28, 2022
5 out of 5 starsAwesome experience :) I loved my Invitations, Menus, Table Numbers. Everything was great.
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Jessica on Sep 28, 2022
5 out of 5 starsAwesome experience :) I loved my Invitations, Menus, Table Numbers. Everything was great.
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Deanne on Oct 2, 2022
5 out of 5 starsGREAT quality and FANTASTIC service all around! would highly recommend Penelopes Pantry! My invites came out beautifully! They were very patient and helpful with all my edits as well.
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Samantha on Oct 2, 2022
5 out of 5 starsEverything about the order from beginning to end was perfect. I was so worried but they are perfect
About PenelopesPaperPantry
Penelope's Paper Pantry Story
Happy New Year!
Penelope's Paper Pantry has started the year off in a BIG way! God found us a "forever home", a larger building that will accommodate our growing staff and business. We are so excited about the new space and will be completely moved in soon.
Penelope’s Paper Pantry is extremely blessed and grateful to be a part of Etsy and the Etsy Community.
September 30th, 2021 marked the seventh anniversary of Penelope’s Paper Pantry Etsy journey.
What a life changing experience it has been! The shop began with six Christmas Family Photo cards and now features over 2000 designs specializing in four celebration categories: Wedding, Graduation, Baby and Christmas Photo cards.
This is our story...
The shop began when my daughter Chelsea was planning her wedding. She and now husband Noah (you may notice their names on many of the invitations) took me to a high end wedding stationery shop in San Francisco. The shop was small but featured binder upon binder from ceiling to floor of every wedding invitation designer imaginable. The pricing was high end and out of our budget. After reviewing the designs and paper along with having access to a printer and a lot of encouragement from my daughter Penelope’s Paper Pantry was created.
Penelope’s is named after my mother who inspired creativity in all of her seven children and now in her grandchildren and great grandchildren.
In the beginning there were two designers, who still remain on staff, they worked tirelessly along side me and I am so blessed they are still part of the team. The original design studio was the size of a utility closet and did not have any windows. There were days we would spend close to 12 hours working in that cozy little space. As the business grew two things were readily apparent, we needed more space and additional staff. And as only God can do, he provided additional staff and a larger place to work at just the right time. Penelope’s moved into a one bedroom apartment with lots of windows. It was just perfect.
The new location served us well for the next two years. The team grew and so did the business. We had a better understanding of our target customer, our offerings and seasonal shifts in business. It was very exciting! Every time we needed someone or something to continue to develop and grow the business God made a way.
In the Spring of 2018 we moved to a professional studio and office. The new space made it possible for design, production and packaging to all be under one roof. This arrangement has improved communication between the three teams and enhances quality control and productivity resulting in a very fast turn around time on orders.
The most important part of this experience has been our customers. People that took a leap of faith on our products and services when we were just starting out. It has been my longstanding philosophy that “if we listen to our customers we will never fail”. I still stand by that philosophy. Our customers have been amazing and have taught us so many things. Our designs, shop process and customer service initiatives have all been customer inspired. The goal we have for each customer is that you love the end result and that you have a positive experience shopping on Etsy.
Thank you to God, Etsy, the Etsy Community and the amazing customers that have made Penelope’s Paper Pantry survive and thrive over the past seven years. We look forward to being your stationery partner for many more years to come.
Shop members
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Julie Hopkins
Owner, Customer Service
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Kristen Schau
Customer Service, Design Team Manager, Marketer
Married mom of 2 kids. I graduated with my Associates in Graphic Design in 2015. I've been with Penelope's since 2014 when we first opened.
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Alayna Nail
Customer Service, Design Team Assistant Manager
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Lauren O'Dell
Customer Service, Sample Specialist, Design Team Assistant Manager
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Anthony Staib
Designer, Customer Service, Production And Shipping Assistant
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Tim Stillson
Production Manager, Maker
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Autumn Mast
Packaging Manager, Customer Service, Shipper
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Taylor Rice
Customer Service Manager, Shipper
Shop policies
Mission Statement:
To Create High Quality AFFORDABLE Custom Celebration Stationery, Featuring Unique Relevant Designs, Using Premium Materials and Outstanding Customer Service.
Accepted payment methods
Returns and exchanges
I don't accept returns, exchanges, or cancellations
Returns and exchange details
1. Approved, printed and/or shipped orders are non refundable. This is a custom business, we offer free predesigned samples and unlimited proofs to ensure complete satisfaction.
2. Orders that have received a customized digital proof and the customer for whatever reason changes their mind will receive a shop coupon, less $30 for an invitation digital proof or less $45.00 for digital proofs of more than one piece, to be used on anything in our shop for up to six months. A shipping notice of the original order will be sent to clear the order from the cue but the original order will not ship. The coupon expires after six months and will not be reissued.
3. Orders that are actively (customer remains in touch with us) pending in the shop for over sixty days will be cleared out of the cue with a shipping notice however they will still remain active in the shop and a tracking number will be sent when they do ship. This is for orders that have multiple pieces but are shipping separately.
Payment
Shipping
Expedited shipping options are available at checkout or may be expedited after the purchase. We are happy to send you a custom listing for expedited shipping.
If a package is returned to us and we input the incorrect address we will pay to have it reshipped. If the package is returned and the customer put in the incorrect address or is unable to receive it due to an issue on the receiving end the customer is responsible for the return shipping charges.
If after an order is placed the customer requests to have the order shipped to another location there is a $15.00 fee. The Standard Shipping link will be sent for the customer to purchase and must be purchased using the updated address.
INTERNATIONAL SHIPPING-I am open to shipping to Canada, the U.K. and Ireland. International customers are responsible for all taxes and duties and must provide a legitimate contact phone number for the shipper. If the customer fails to make arrangements to retrieve their package and pay the customs and duties the order will be abandoned without remorse. A refund will not be issued if the customer fails to retrieve the package.
Ship To Address: customers are responsible for ensuring they have entered the correct ship to address for their order. We are not allowed to change it or redirect a package once it has been shipped.
Additional policies and FAQs
Please read our listing carefully before making a purchase. It explains how the shop works.
After an order has been placed and the customer receives their customized digital proof but changes their mind we issue a store coupon less $30 for an invitation proof or $45 for a multiple piece order proof that is good for 6 months to be used on anything in our shop. After the coupon expires there is no recourse. A shipping notice is sent for the first order to clear it out of the cue.
We do NOT issue cancellations or refunds for an order if a customer requests a predesigned sample AFTER a customized digital proof has been sent and they do not want to move forward.
Once the custom process has begun, meaning the design that was purchased has been customized with your details, we reserve the right to charge a design change fee if the customer requests to switch to a different design.
All of the current listings are fully customizable including the text, font and background color.
There is an additional design change fee if the customer requests a the flowers be customized/changed/altered and/or there is a request for a design element to be added.
Split orders: We do NOT split orders
If you desire two different languages or two different invitation text versions you must place two separate orders. I will refund the second shipping charge.
A customer will receive a customized digital proof within 1 to 2 business days after their order is placed.
After the order is approved, processing time is 3 to 9 business days plus shipping time in transit.
We hand count count each piece of each order before it is shipped. If there is a discrepancy you have 14 calendar days to report it. After 14 calendar days we will not honor any discrepancies.
Photography policy: the customer is solely responsible for the photo(s) submitted for use with their design. We do NOT offer photo editing services. We will evaluate the photo to make sure the resolution of the photo is the proper quality for printing purposes.
We are a full design and print shop and do NOT sell digital print files.
We do NOT release the customized digital print file with an order.
More information
Frequently asked questions
How "customizable" is the text?
The text is completely customizable.
Are envelopes included with the order?
Yes, the listing will state what color or you may have a choice of colors.
Custom and personalized orders
Yes, we send unlimited proofs until the customer approved the design for print. An order is not printed without a customer's approval.
Custom and personalized orders
Please send us your custom details and custom requests in the "additional notes to seller" section at checkout.