PenelopesPaperPantry
Buyers are raving!
This shop got multiple 5-star reviews in the past 7 days.
Items
Featured items
All Items
Reviews
-
![]()
-
![]()
-
![]()
Sherese on May 13, 2021
5 out of 5 starsOmg I love my cards!! Julie is so patient. Best customer service! Thanks again.
-
![]()
karen on May 12, 2021
5 out of 5 starsabsolutely amazing company, customer service, and products. the quality and care they take is unmatched. would recommend them for any and all events.
-
![]()
Joy on May 11, 2021
5 out of 5 starsI absolutely love the invitations! Sara did a great job at making sure they were exactly what I was looking for! Everyone was responsive, friendly, and there was a fast turnaround! Definitely recommend Penelopes Paper Pantry!
-
![]()
che20a on May 10, 2021
5 out of 5 starsLots of compliments received from my wedding invite. Thank you. shipping was fast. I would order it again
-
![]()
Carolyn on May 9, 2021
5 out of 5 starsYou can’t go wrong with Penelope Paper Pantry. Top quality products and excellent service! The invitations are perfect and the custom envelopes are gorgeous and a time saver! Thanks again!!!
-
![]()
Kimberly on May 5, 2021
5 out of 5 starsLove it!! Just what I ordered. Thank you for helping with our special day!
-
![]()
Kasna on May 16, 2021
5 out of 5 starsGreat customer service. Great response time to questions. Fast delivery. Great price. Great product. They made the process easy!
-
![]()
About PenelopesPaperPantry
Penelope's Paper Pantry Story
Greetings!
Penelope’s Paper Pantry is so blessed and grateful to be a part of Etsy and the Etsy Community.
September 30th, 2019 marks the fifth year Penelope’s Paper Pantry began its Etsy journey.
What a life changing experience it has been. The shop began with six Christmas Family Photo cards and now features over 2000 designs specializing in four celebration categories: Wedding, Graduation, Baby and Christmas Photo cards.
The shop began when my daughter Chelsea was planning her wedding. She and now husband Noah (you may notice their names on many of the invitations) took me to a high end wedding stationery shop in San Francisco. The shop was small but featured binder upon binder from ceiling to floor of every wedding invitation designer imaginable. The pricing was high end and out of our budget. After reviewing the designs and paper along with having access to a printer and a lot of encouragement from my daughter Penelope’s Paper Pantry was created.
Penelope’s is named after my mother who inspired creativity in all of her seven children and now in her grandchildren and great grandchildren.
In the beginning there were two designers, who still remain on staff, they worked tirelessly along side me and I am so blessed they are still part of the team. The original design studio was the size of a utility closet and did not have any windows. There were days we would spend close to 12 hours working in that cozy little space. As the business grew two things were readily apparent, we needed more space and additional staff. And as only God can do, he provided additional staff and a larger place to work at just the right time. Penelope’s moved into a one bedroom apartment with lots of windows. It was just perfect.
The new location served us well for the next two years. The team grew and so did the business. We had a better understanding of our target customer, our offerings and seasonal shifts in business. It was very exciting! Every time we needed someone or something to continue to develop and grow the business God made a way.
Our most recent move was over a year ago to a professional studio and office. The new space has made it possible for design, production and packaging to all be under one roof. This arrangement has improved communication between the three teams and enhances quality control and productivity resulting in a very fast turn around time on orders.
The most important part of this experience has been our customers. People that took a leap of faith on our products and services when we were just starting out. It has been my longstanding philosophy that “if we listen to our customers we will never fail”. I still stand by that philosophy. Our customers have been amazing and have taught us so many things. Our designs, shop process and customer service initiatives have all been customer inspired. The goal we have for each customer is that you love the end result and that you have a positive experience shopping on Etsy.
Thank you to God, Etsy, the Etsy Community and the amazing customers that have made Penelope’s Paper Pantry survive and thrive over the past five years. We look forward to being your stationery partner for many more years to come.
Shop members
-
Julie Hopkins
Owner, Customer Service
-
Kristen Schau
Designer, Customer Service, Design Team Manager
-
Alayna Nail
Designer, Customer Service
-
Lauren O'Dell
Designer, Customer Service, Sample Specialist
-
Anthony Staib
Designer, Customer Service
Shop policies
Mission Statement:
To Create High Quality AFFORDABLE Custom Celebration Stationery, Featuring Unique Relevant Designs, Using Premium Materials and Outstanding Customer Service.
Accepted payment methods
Returns and exchanges
I don't accept returns, exchanges, or cancellations
Returns and exchange details
Payment
Shipping
Expedited shipping options are available at checkout or may be expedited after the purchase. We are happy to send you a custom listing for expedited shipping.
If a package is returned to us and we input the incorrect address we will pay to have it reshipped. If the package is returned and the customer put in the incorrect address or is unable to receive it due to an issue on the receiving end the customer is responsible for the return shipping charges.
INTERNATIONAL SHIPPING-I am open to shipping to Canada, the U.K. and Ireland. International customers are responsible for all taxes and duties and must provide a legitimate contact phone number for the shipper. If the customer fails to make arrangements to retrieve their package and pay the customs and duties the order will be abandoned without remorse. A refund will not be issued if the customer fails to retrieve the package.
Ship To Address: customers are responsible for ensuring they have entered the correct ship to address for their order. We are not allowed to change it or redirect a package once it has been shipped.
Additional policies and FAQs
We are now a year into the pandemic and are fully aware of the restrictions and limitations when planning an event.
The Wedding industry and event planning in general has taken a huge hit with the virus. If the date of your event changes, the venue changes and/or the guest list has to be reduced we will work with you as it relates to putting your order on hold until a new date and place have been secured and/or reducing the order quantity if needed.
If you prefer to cancel and a customized digital proof has NOT been sent you will receive a full refund.
We are unable to make adjustments or refunds of any kind on orders 180 days old or older.
While we are very compassionate about the uncertain times we are all living in I still have a staff to pay and cannot ask them to work for free.
Orders are processed in the order they are received.
Please read our listing carefully before making a purchase. It explains how the shop works.
After an order has been placed and the customer receives their customized digital proof we will NOT issue a refund of any kind.
We do NOT issue cancellations or refunds for an order if a customer requests a predesigned sample AFTER a customized digital proof has been sent and they do not want to move forward.
Once the custom process has begun, meaning the design that was purchased has been customized with your details, we reserve the right to charge a design change fee if the customer requests to switch to a different design.
Our back print option is completely customizable. We do not charge for the additional design, only the printing. If a customer purchases back print, is sent a customized proof, and then decides they do not want the back print, we will not refund the back print charge.
If back print is purchased and the customer decides they do not want back print BEFORE a proof is sent, we are happy to issue a refund for the back print.
All of the current listings are fully customizable including the text, font and background color.
There is an additional design change fee if the customer requests a the flowers be customized/changed/altered and/or there is a request for a design element to be added.
Split orders: We do NOT split orders
If you desire two different languages or two different invitation text versions you must place two separate orders. I will refund the second shipping charge.
A customer will receive a customized digital proof within 1 to 2 business days after their order is placed.
After the order is approved, processing time is 3 to 9 business days plus shipping time in transit.
We hand count count each piece of each order before it is shipped. If there is a discrepancy you have 14 calendar days to report it. After 14 calendar days we will not honor any discrepancies.
Photography policy: the customer is solely responsible for the photo(s) submitted for use with their design. We do NOT offer photo editing services. We will evaluate the photo to make sure the resolution of the photo is the proper quality for printing purposes.
More information
Frequently asked questions
How "customizable" is the text?
The text is completely customizable.
Are envelopes included with the order?
Yes, the listing will state what color or you may have a choice of colors.
Custom and personalized orders
Yes, we send unlimited proofs until the customer approved the design for print. An order is not printed without a customer's approval.
Custom and personalized orders
Please send us your custom details and custom requests in the "additional notes to seller" section at checkout.