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PenguinflyDesigns' Shop Announcement

Crocheting up warm and cozy items for you and those you love. Always 100% handmade.

If there is something you like but don't see here, or want something in a different color, we are custom-friendly! Just shoot us a message and we'll work out your specifications and make you your own listing!

international shipping is available, but please message us for rates prior to purchase if there are no international rates on your desired listing. We are working on having international rates on everything soon, but it's a slow process.

PenguinflyDesigns' Shop Policies

Welcome

Thanks for checking out Penguinfly Designs. I'm a mid-western homebody crocheting while I chill at home.

Contact me with any questions either through the Convo feature or through Facebook. All messages will be answered in 24 hours or less.

Payment

Payments made by PAYPAL only at this time. Paypal does allow you to check out as a guest.

If you are ordering from a country other than the United States, please convo me first and I can get customized shipping rates for you. If you are in a hurry, I can refund excesses after the fact, but if shipping is more than the price listed I will not be able to ship until the balance is paid.

Please read all text connected to my coupon codes as there are some that have special instructions. Most include a disclaimer that an order will be cancelled if the coupon code is used incorrectly. Always ask if you have a question.

Shipping

Shipping will most likely be in a USPS box or envelope. I will fit the item into the smallest package possible. If you are buying multiple items, please ask for a custom listing so that I can quote the correct shipping fee based on the box size and not have to double charge for two smaller boxes. It will save us both money.

If you are ordering from a country other than the United States, please convo me first and I can get customized shipping rates for you. If you are in a hurry, I can refund excesses after the fact, but if shipping is more than the price listed I will not be able to ship until the balance is paid.

If you order using an echeck and have an unconfirmed address I will not ship your package until you confirm with me that you are you and that I have the proper address. Look for a convo from me shortly after your order is placed and again a few days later when the echeck clears.

Refunds and Exchanges

If you buy something and need an exchange for a valid reason (ie - you bought pink but the sonogram showed a boy, the item was damaged in shipping, etc) I will be happy to honor that as long as you pay to ship it back, it returns in the same condition I sent it out in, and you include payment for return shipping.

If there is an extenuating circumstance please "Start a Conversation" with me and we can talk about it. I'm really quite reasonable.

Additional Policies and FAQs

All items are hand made. As such, they will contain small imperfections, the occasional dropped or extra stitch, etc. You're paying me for the handmade, rustic vibe that it has; not for a machine made, cookie cutter product.

If you have a specific need/desire, please convo me and I'll see if I can help you. I can easily make things in different colors and sizes.

Last Updated April 5, 2012