ETSY Pennysglass Privacy Policy (GDPR-compliant privacy policy)

This Privacy Policy describes why, how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third-party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

1. Personal information collected
Information I Collect
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, basic payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order or a message to be included if the item is for a gift, for example), if you contact me directly.

2. The legal bases relied upon to collect, use, and share personal information
Why I Need Your Information and How I Use It
• I use your information to fulfil your order, to settle disputes, or to provide customer support;
• I hold your information as required to comply with legal obligations;

3. The third parties with whom personal information is shared
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy: I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers: I engage certain third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information (such as name and address) with these third parties, but only to the extent necessary to perform these services.
• Compliance with laws. I may collect, use, retain, and share your information if it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

4. The length of time personal information is retained
Data Retention
I retain your personal information only for as long as necessary: to provide you with my services; as described in my Privacy Policy; to comply with my legal and regulatory obligations; to resolve disputes; and to enforce my agreements. Data held is reviewed periodically in line with these requirements.

5. The buyers’ rights regarding use of their personal information and contact details
Your Rights
You have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access: You have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete: You also have rights to request changes, restrictions of my use, or deletion of your personal information. Unless I am required to store data for legal reasons, I will amend the personal information I hold upon request.

How to Contact Me:
For purposes of UK data protection law, I am the data controller of the personal information I hold. If you have any questions or concerns, you may contact me at via my Etsy shop - https://www.etsy.com/uk/shop/Pennysglass
Alternately, you may e-mail me at pennysglass@gmail.com. You may also contact Etsy.com/help

Penny Stevens – Aylesbury, Buckinghamshire – Updated December 2021