PensEnvy's Shop Policies
Welcome to Pens Envy. I sell hand-turned wood pens, pencils, and a few other little fun items. Turning pens is a hobby I've come to love very much. I only wish I had more time to do it!
Payment is made via Paypal. If you would prefer another method of payment, please convo me and
Please pay within three days of purchase. If payment has not been received by day five or you have not contacted me regarding payment, I will relist the item. I will happily cancel an order if it has not shipped. If your order has already shipped, I will give you a refund minus shipping once I receive the contents of your order. Please just send the package back unopened with a refusal.
All shipping costs are $5.00 USPS with delivery confirmation where available.
If you would like additional shipping services or another method of shipment, contact me immediately after the sale.
If your order arrives damaged, please contact me.
Refunds and Exchanges
If the item breaks within 30 days, I will issue a refund as soon as I receive the damaged item from the buyer. The refund can either be purchase price or store credit for a pen of equal value.
Most of the items sold in my store have a lifetime mechanical warranty. This covers the mechanical parts of the pen, metal fittings, clips, etc. This does not cover abuse or damage such as sitting on it, being chewed on by a household pet, or running over it with a vehicle. If the mechanical parts or fittings break due to defects, a refund will be given as soon as I receive the damaged item from the buyer.
Additional Policies and FAQs
The pens listed are the pens being sold. I do not currently do custom orders. However, if there is a specific type of pen you're interested in that isn't currently listed (fountain, mechanical pencil, etc), please let me know and I'll do my best to make a few to sell.
Last Updated October 16, 2012