Featured on HGTV ! Personalized for free !
PepperAndRoxy's Shop Policies
Welcome to Pepper & Roxy. All items are designed & constructed by P&R. There is a limit to how many letters can be embroidered on 1 line. Message me before you order anything personalized, and if the name is too long, a short nickname can be added instead. There is a small fee for extra embroidered names if you wish. I sell outside of Etsy as well, and I do everything on my own, so please contact me if you need something in a hurry. I will be more than happy to work with you !
► facebook: http://www.facebook.com/pages/Pepper-and-Roxy/121743477894657
► email: pepperandroxy[at]hotmail.com
I accept credit card, debit, paypal, money order and cash [at your own risk]. Payments must be made within 3 days following purchase. Once payment is received, work will begin. If you are sending cash or a money order, I must receive it within 8 days following your purchase. However, if you need a little more time, please let me know. I am very understanding.
Your item will be shipped as soon as possible. Current creation time varies. I promise I'm working as fast as I can, and I sincerely appreciate your support. If you need something in a hurry, please let me know and we'll work something out [as stated above]. Please keep in mind that all personalized and custom items are made upon order unless otherwise stated. After placing an order, be sure to allow 7-18 days, depending on your item, for it to ship if it hasn't already been made. You may receive your items 1-3 weeks after placing your order. When ordering larger quantities, this time may be longer, however, you may also receive it within a week. Just ask !
When you receive your item(s), you may notice the actual shipping cost came out as more or less then what you paid for shipping. I try my best to charge the exact cost, but some packages may end up weighing in slightly different. If you paid a certain amount for shipping, and are wondering why it cost less for me to ship it, understand that the extra few dollars will help cover the packaging materials, Etsy listing fees, and Paypal fees, which I am charged, but do not charge you.
If purchasing with Paypal, please be sure to add a note in "Notes to Seller" if this item is NOT going to your verified paypal address or the address provided on your order.
I ship Domestic and International USPS, Priority mail.
International shipping time varies.
I am trying to make shipping charges as cheap as possible for you. If you don't mind paying extra so you can receive your order quicker, let me know before you order. Orders do not come with a tracking # unless requested BEFORE you order. Tracking is a small additional fee.
Refunds and Exchanges
If you are not happy with your purchase, I want to do everything possible to change that ! Please contact me through the conversation feature here on Etsy within 15 days of purchase to discuss return of the item(s). All questions, comments and concerns are best done through Etsy. The buyer is responsible for return shipping. You may not cancel an item after it has already been shipped.
Additional Policies and FAQs
If you would like more then 1 of a certain item, measurements may vary a bit, but will not be significantly different from what is stated in the item description. Print placement will vary from item to item. I strive to arrange each print in an attractive layout. For the most part, you will receive exactly what is pictured. Message me if you have any questions or concerns.
For wristlets, purses, etc., lining, zippers & straps may be different then what is pictured. If you want to make sure, send me a message. Normally, I will contact you about it first though.
Custom orders are always welcome. If you see something you like, but want it in a different fabric; or if you see a fabric you like, but want something specific made from that, I will be happy to do that for you. You can see many of the fabrics I have available here: http://www.flickr.com/photos/pepperandroxy/sets/72157624512645902/
Much more fabric is available that may not be pictured. Just ask !
Please gently handwash all items when needed [in cool water]. Pillows are never recommended in a washer, and nothing should be machine dried. Line dry everything. Please read your detergent bottles/boxes before using.
Banner made by shop owner, but fonts used in banner:
*unknown at the moment*
Last Updated September 1, 2013