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PetuniaandIvy's Shop Announcement

Welcome to Petunia and Ivy! Current turn around time is anywhere from 3-5 days unless otherwise noted. The expected shipping time attached to each listing is an estimate but I do my best to ensure your items are shipped in a timely manner. If you need a rush order please contact me prior to placing your order so I can confirm I am able to ship your items in the time frame you require. There is a $10 additional charge for rush orders due at the time your order is submitted. All items are made to fit newborn baby unless otherwise noted.If you require larger sizes please message me prior to placing your order. Feel free to contact me with any questions and/or requests and I will do my best to accommodate your needs.Thanks for stopping by!

Want to see more? Come and join me on social media...

Instagram - https://instagram.com/petuniaandivy/
Facebook - https://www.facebook.com/pages/Petunia-and-Ivy/200063480020431

PetuniaandIvy's Shop Policies

Payment

I accept PayPal as my primary method of payment or credit cards through Etsy's processing. Orders paid through Etsy will show on your credit card bill as ETSY Brooklyn, NY

Shipping

{Shipping Method}

• I ship via USPS to offer you the most economical shipping method possible.
• Domestic orders will take between 3 to 5 business days for travel.
• USPS offers delivery confirmation number not tracking numbers. While the number can give a general idea of where your package may be it does not always reflect its status.

{Lost, Stolen, and Undelivered Shipments}

USPS failures are not my fault or a reflection on my level of dedication to my customers. If your shipment is sent without insurance:

• Petunia and Ivy is not responsible for lost, stolen or undelivered packages. All lost, stolen, and undelivered packages without insurance are on the responsibility of the buyer.
• I am unable to replace or reship items purchased without insurance.
• If you want to purchase insurance you may do so by contacting us prior to ordering.

{Shipment & Address Changes}

I strive to ship within 3-5 days of purchase, for this reason we will use the addresses provided to us on the invoice. Be sure to verify your address because:

• I will ship to the shipment address listed in the order confirmation. This includes Paypal addresses.
• Any packages returned due to wrong or incorrect addresses will be reshipped at the cost of purchaser.

{International Orders}

• International orders are average 5-15 business days for delivery.
• Petunia and Ivy is not responsible for customs delays, lost or stolen packages
• International package IDs are not tracking numbers, but parcel numbers to confirm your shipment
• If you want a tracking ID it will need to ship FedEx or UPS and send me a convo before you purchase.

Refunds and Exchanges

Although all sales are final, I strive to meet all of my customer's needs. If for some reason you are not happy with your purchase, please contact me. I will try my hardest to remedy the situation. Thanks

Additional Policies and FAQs

If you see an item you wish you would have gotten to first, or if there is a specific color, style, or size you want but don't see just let me know and I will see if I can re-create it for you!

Last Updated December 31, 2014