PezVerde

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Please remember that all pieces are handmade and therefore have subtle color variations and may present irregularities. These variations make each piece unique. They give them a personality that is lacking in mass-made items. If, however, you find the item to be defective, I will be happy to address any issues you may have.

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Before returning an item, please kindly contact me through Etsy within three business days of receiving it stating which item you are returning and the reason why. Refunds will be in the form of store credit once I receive it; I'll send you a message when it arrives. Please make sure to return the item packaged well in a strong box and bubble mailer envelope to prevent damage.

The buyer is responsible for return shipping and any insurance cost. I will not refund shipping charges or fees unless it is due to defect.

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Exchanges are handled on a case-by-case basis; please contact me for more information.

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PayPal is the preferred method of payment. You can also use your credit or debit card through PayPal; you do not have to have a PayPal account to do so: when you are about to pay in the PayPal secure page just pick the option to pay with your credit or bank card.
For help using PayPal, please refer to:
https://www.paypal.com/us/cgi-bin/helpweb?cmd=_help

Payment is expected within 2 days after the order has been placed. Sadly, after that time any unpaid orders are subject to cancellation.


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Contact me if you would rather pay by check or money order. I kindly ask that payment, via either of these two methods, be received within 7 business days. The check or money order must be cleared by the bank before I mail out your order.

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Your order will be shipped to your Etsy address. If you prefer to receive the goods at a different address please let me know. Please be sure that your address is correct before completing your purchase. Thank you!

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Domestic (USA) items are shipped using USPS First Class Parcel (2-5 business day delivery) with delivery confirmation. If you would like your item to arrive faster just contact me through Etsy and I would be happy to send you an invoice for the express delivery difference.

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International items are shipped using USPS First Class International (sorry but USPS does not offer tracking using First Class). As items occasionally go missing when unregistered, I recommend you upgrade to Registered Mail (with a signature required and tracking number included). The actual price of international shipping will depend on the destination and will be calculated separately; please contact me for the corresponding quote.

For international customers/buyers: You are responsible for any and all additional customs charge and/or local taxes, if and when applicable. Please check your local policies/regulations on international packages.

For all international orders, please allow up to 8 weeks for package delivery.

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I ship orders twice a week.

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INSURANCE is NOT included or required but highly & kindly recommended! Thank you for understanding in advance that I am not responsible for items lost or damaged by the postal service. Please leave me a note upon checkout if you would like insurance and I will invoice you for the actual cost provided by USPS (cost depends on the value of the item).

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Most of the items listed are in stock and are ready to ship.

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Every item in my shop is handmade using mostly natural materials; therefore the item you receive may vary slightly from the photo in the listing. Please take this into consideration before purchasing. I do my best to make sure the colors in the photos I have posted are accurate. However, keep in mind that colors may look slightly different on your screen.

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All items are shipped in bubble mailers made with 100% recycled kraft paper and containing post-industrial recycled plastics.

To ensure safety during shipping, items purchased are packaged individually in tissue paper made from 100% Recycled Fibers or in natural fabric bags; usually Organza, Jute or Organza Mesh Bags which are handmade from natural fibers. These Eco-Friendly products are made by artisans in remote villages around the world - creating jobs and fair wages for hard working communities; providing more that just great eco-friendly and sustainable packaging!

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All orders are ready for gift giving or to keep! They arrive nicely and greenly packaged in a complimentary attractive gift-box made with 100% recycled cardboard and 90% post consumer waste. I include a 100% biodegradable thick satin ribbon and a reusable thin double sided picot edge ribbon which adds richness, elegance and texture to the gift!

If you would like me to include a special gift message, please indicate so in the message to seller section of your invoice when checking out.

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I will know that our transaction has been sucessfully completed when I recieve positive feedback from you. Please convo me with any concerns about your order before leaving feedback. I greatly appreciate your business!