PheasantPress' Shop Policies
I ship to the address Etsy provides, unless you tell me otherwise!
I accept PayPal and Etsy Direct Checkout. If you have another form of payment you are welcome to contact me to talk about it.
I ship my cards via USPS first class mail, which generally takes 3-5 business days to arrive in the US. Sometimes first class mail can take as long as 2 weeks to arrive.
If you need your cards by a certain date, I would recommend upgrading to priority shipping when you check out.
Pheasant Press is not responsible for any items that are lost, stolen or damaged during shipping unless insurance is purchased.
INTERNATIONAL ORDERS generally take two weeks to arrive but can take as long as 6 weeks. I include delivery confirmation in my shipping prices which provides tracking information until the package leaves the USA. I now include insurance with my international orders, but a package is not considered lost until 45 days have passed from the date of shipment. Please be aware that I cannot offer a refund for a missing package unless more than 45 days have passed from the date of shipping.
*International shipping prices include insurance.
* USA shipping prices do NOT include insurance, unless you upgrade to Priority or Express mail. If you wish to purchase insurance for your USA order, please contact me. The cost is only $1. Once an order is mailed, if it does not reach you, you will have to work with the post office using your delivery confirmation number, as I cannot offer refunds if insurance is not purchased. I’m sorry that Etsy does not provide an easy way for you to purchase insurance at checkout.
Refunds and Exchanges
All sales are Final.
If you request to cancel an order before it has been shipped, and you paid through PayPal, there will be a 30c cancellation fee. If an order is partially cancelled, there will be a 20c fee per cancelled item. These fees are what Etsy and PayPal charge me when orders are cancelled. Thanks for understanding.
Custom Orders are non-refundable.
Additional Policies and FAQs
I welcome custom and wholesale orders. Please contact me for more information.
Last Updated December 30, 2014