Phoebedreams

Dainty elegant & colourful jewellery handmade in the UK

Harrogate, United Kingdom | 5777 Sales

Phoebedreams

Dainty elegant & colourful jewellery handmade in the UK

Harrogate, United Kingdom 5777 Sales On Etsy since 2011

5 out of 5 stars (1136)

Announcement   ∞ 〰️∞ 〰️∞ 〰️∞ 〰️∞ Welcome to my shop! ∞ 〰️∞ 〰️∞ 〰️∞ 〰️∞ 〰️∞

🔸 Orders are usually sent out within 1 day of purchase and arrive ready to gift.

🔸 If your order is a gift, I am happy to enclose a handwritten tag with your message - just let me know in the ‘message to seller’ box.

🔸 If you have a specific request, I would be happy to discuss it with you - again, just send me a message

🔸Facebook - https://www.facebook.com/Phoebedreamsjewellery

🔸 Instagram - www.instagram.com/phoebe.dreams/

🔸 Shop policies:
http://www.etsy.com/shop/Phoebedreams/policy

Announcement

Last updated on Dec 26, 2018

∞ 〰️∞ 〰️∞ 〰️∞ 〰️∞ Welcome to my shop! ∞ 〰️∞ 〰️∞ 〰️∞ 〰️∞ 〰️∞

🔸 Orders are usually sent out within 1 day of purchase and arrive ready to gift.

🔸 If your order is a gift, I am happy to enclose a handwritten tag with your message - just let me know in the ‘message to seller’ box.

🔸 If you have a specific request, I would be happy to discuss it with you - again, just send me a message

🔸Facebook - https://www.facebook.com/Phoebedreamsjewellery

🔸 Instagram - www.instagram.com/phoebe.dreams/

🔸 Shop policies:
http://www.etsy.com/shop/Phoebedreams/policy

Lesley

Contact shop owner

Lesley

View all 274 items

Reviews

Average item review
5 out of 5 stars
(1136)
See reviews that mention:
quality 114 shipping 234 customer service 107
View all 1136 reviews

About

Dainty elegant and colourful jewellery handmade in the UK

I’m Lesley, the one-woman owner of Phoebe dreams. What does that involve? Well, it means I’m the designer, maker, photographer, stock controller, message answerer, packer and dispatcher - in other words, every step in the process of fulfilling your order is done by me! This gives me the ability to maintain the high standards of product and customer service which my customers expect.

What drew me to jewellery? Well, basically I love wearing it, so it was just the next logical step! I discovered the world of beads ten years ago and haven’t looked back since. I love the endless possibilities for creation offered by all the different types of beads and findings. And, as a designer, having a large range to hand means I am more easily able to accommodate custom requests, as well as serving as an inspiration.

Why Etsy? Opening a shop on Etsy felt nerve-wracking 7 years ago - putting my designs ‘out there’ for the first time was hard - but in the intervening years my confidence has soared thanks to my wonderful customers and their lovely feedback. Nowhere else can match Etsy for its great community feel and the ability to reach out and make connections across the globe.

Thank you for reading and I hope you like what you see in my shop!

Shop members

  • Lesley Lane

    Owner

Shop policies

More information

Last updated on Apr 24, 2018
Frequently asked questions
Shipping & Delivery times

Please note that I ship from the UK.

DOMESTIC (UK) - I send by first class post unless you select 'Recorded Delivery' or 'Special Delivery' at the time of purchase. Delivery by 1st class post normally takes 1-2 days.

INTERNATIONAL SHIPPING - All customs fees, tariffs, duties, taxes are the sole responsibility of the buyer. Usually international packages arrive within 1-3 weeks after they are shipped, but delivery can take up to 6 weeks.

Packages are shipped to the address printed on your receipt. The buyer is responsible for assuring that the address is correct. If a package is returned due to incorrect address, etc. a refund will only be given for the item(s), not for the shipping.

Lost or delayed packages

I have no control of your package once it is in the Royal Mail Postal system, and at times there are delays in delivery.

The Royal Mail does not consider a package lost until the following times have elapsed after the shipping date:

Domestic (UK): 11 working days
Europe: 25 working days
Rest of the world: 32 working days

Sometimes there are delays because of customs or because of the volume of mail at busy times, but in my experience it is very rare for packages to be lost.

REFUNDS or RESHIPPING for lost or delayed packages will only be given once the times given above have passed. You may be asked to complete a form for the insurance claim: your assistance in completing this paperwork if necessary is appreciated.

Returns & Refunds

Refunds & replacements will only be processed once I have received the item(s) back from the buyer. Items must be in original, unused condition.

Regardless of whether the goods you buy are faulty or not, you as the buyer have a 14-day (from point of receiving the goods) no questions asked cancellation & return option. (This returns policy does not apply to any custom-made orders.) The item should be replaced in its original box or other sturdy packaging and returned to me within 21 days of receipt. Please request a free proof of postage from the post office and send it back via standard mail, ensuring that the correct postage is paid. If you are an International customer and have a customs form to fill in, please mark the value as nil.

Gift wrapping and packaging

All items come presented in an organza pouch and tucked inside a little recycled card box tied with washi tape and ribbon, so they are ready to give as a gift.

I am happy to enclose a personal message to the recipient if required - just let me know in the 'Note to Seller' option at checkout.

I send all orders in bubble envelopes to ensure they reach you safely.

Custom and personalised orders

I am happy to discuss any custom requirements you have. Please contact me via the button on my shop page.

Care instructions

Sterling silver and silver plated jewellery may tarnish - or blacken - over time. This is a normal reaction of silver when exposed to the air. In order to help prevent this, please store your jewellery where possible in its original box with its anti-tarnish insert, and clean it carefully from time to time using a soft cloth, or apply a mild soap using a soft brush. Dry thoroughly.

I want you to enjoy wearing your jewellery, but please remember that it is made of delicate components such as glass which can break if treated roughly. I advise you not to wear it while showering, swimming or doing vigorous exercise. Contact with strong chemicals such as perfumes and deodorants should also be avoided as these may affect your jewellery.