Payment in FULL is due for all orders (ready made and custom order) and no supplies are ordered nor work will begin on items until full payment is made. Payments via PayPal E-Check do not ship until funds clear - typically about one week.

PhoenixFire Designs has been a verified PayPal Business account holder since March 2001 so you can buy with confidence. With years of satisfied customers literally the whole world over, we look forward to making something special for you too.

PayPal Verified
https://www.paypal.com/us/verified/pal=phoenixfire%40phoenixfiredesigns%2ecom

Unless otherwise noted, all items are handmade from scratch upon receipt of your order. This means there is a turnaround time between when you place your order and when it ships.

Once your order ships, you will receive an email notification. All order are shipped First Class Air Mail by default. SHIPPING UPGRADES ARE AVAILABLE ONCE AN ITEM IS ADDED TO YOUR CART. (Priority, Overnight, etc.)


____ PACKAGES TO THE US ____
Domestic packages ship First Class and take an average of 3-6 BUSINESS days to arrive but can be more or less depending on time of year. All items ship with Tracking. If a package is returned/undeliverable due to a buyer providing an incorrect address, buyer is responsible for paying additional shipping charges required to reship package.

____PACKAGES OUTSIDE THE US____
First Class Air International and typically takes 10-21 business days to arrive depending on customs. Tracking should to work for the following countries: Australia, Belgium, Brazil, Canada, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Great Britain and Northern Ireland, Hungary, Israel, Italy, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Portugal, Singapore, Spain, Switzerland but not all packages will give complete route info.

____ CUSTOMS FORMS & FEES ____
Federal law requires that I accurately identify and value items shipping internationally on a customs form. Items will be listed appropriately and for the cost paid (less S&H.) Any taxes, fees, or surcharges incurred are the sole responsibility of the buyer. The shipping fee you pay to me for your order represents the actual cost for the United States Postal Service to deliver your package from the US to your country. It does NOT include any customs charges, taxes or fees. Those are assigned by YOUR country and outside of my control or responsibility.

I SHIP FROM A BUSINESS ACCOUNT AND CANNOT MARK ORDERS AS GIFTS ON CUSTOMS FORMS. MARKING MERCHANDISE AS "GIFT" IS MAIL FRAUD AND ILLEGAL UNDER UNITED STATES FEDERAL LAW.

See this article for more info: https://www.etsy.com/help/article/5023

Packages that are returned due to unpaid customs fees and/or taxes must be claimed by the buyer within 5 days of return or will be considered abandoned and no refund will be given. Buyer is responsible for paying the additional shipping charges required to reship returned packages.

____ LOST OR DAMAGED PACKAGES ____
If tracking shows delivered, but buyer cannot locate package there is nothing more I can do from this end. Buyer will need to contact their local post office for additional information on specifics of delivery. Often the local branch and/or mail carrier can help locate the misplaced package.

The USPS requires lost or damage claims on domestic packages to be made within 60 days of shipping: "For damaged or missing contents, we recommend filing a claim immediately, but you must file no later than 60 days from the date of mailing. https://www.usps.com/ship/file-domestic-claims.htm " After 60 days, there is nothing that I can do for lost and/or damaged packages.

___ NOTE TO EU BUYERS ____
Quote: "If you buy something from a business that is based outside the EU, the Consumer Rights Directive does not apply.

If something goes wrong with a purchase you make from a website outside the EU, the website's own returns and refunds policy will apply. So make sure that you have read and understood the site’s returns policy before you buy something."

More info: http://www.consumerhelp.ie/buying-non-EU-website

I am a US-based business. Therefore, please refer to my policies including my return policy and understand they are applicable to ALL buyers without exception. Thank you.

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Gift Orders
I'm happy to send an item directly to a gift recipient. Simply note in your order that you wish it to go to a different gift address. I am also happy to include a note to the recipient as well - just tell me what you'd like in the "notes to seller" section at checkout.

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Packaging & Recycling
Jewelry is wrapped securely in bubble wrap and presented in a drawstring organza bag (suitable for gift-giving!) and mailed in bubble envelopes.

In an effort to be environmentally responsible, I do NOT include printed invoices with orders. You can always few a digital copy of your invoice on etsy here: http://www.etsy.com/your/purchases

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Allergies & Allergens
All items are made and packed in a completely smoke free home. However, I do have two cats and there is a chance of a stray hair or two getting in a package despite my best attempts otherwise. The items themselves being metal and gemstone shouldn't have any problems with holding allergens but those with extreme sensitivity might want to be careful of the packing materials.

Returns
Except under extreme circumstances, all orders are final. For health and safety reasons I will not resell an item after it's been shipped to a custom. Please, no returns. Buyer's remorse/changing your mind is not an "extreme circumstance."

CUSTOM ORDERS
I gladly accept custom orders! If something I have made sold and you're like another, or if there's something you like but want personalized, or if you have an idea for something different please feel free to convo me with your thoughts! I'm happy to work with you to make the perfect, personalized item for your needs.

Payment is due IN FULL when order is placed. This is because I often must purchase supplies specific for your custom piece and sadly, I have had people confirm a custom order, then I order supplies and create it for them, only to decide they don't have the money to pay. As a result of a handful of unscrupulous buyers, I must now request payment in full up front.

I will be glad to send a photo of the completed piece prior to shipping to verify it is as ordered. In the unlikely event that you're not satisfied, we can discuss changes at that time.

Custom orders are FINAL once the item is shipped. Thank you for your understanding.

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* Care and Handling of Handmade Jewelry *
By it's very nature, handmade jewelry is going to be inherently more delicate than something mass-manufactured. It's important to always apply the "last on; first off" rule meaning put your jewelry on last when getting ready and take it off first.

Permanent wire coatings, protective coatings, non-tarnish finishes and gemstones can be damaged by exposure to various chemicals, including things like lotions, hairsprays and perfumes among others.

It's also important to NEVER submerge handmade jewelry in any kind of liquid, nor use any abrasive clothes, brushes or cleaners as it can damage the piece. Do not wear in the shower, tub, pool or other time when the piece may get submerged in water.

By following these guidelines and with normal wear and gentle care, your handmade jewelry should last you for years and years!