PhoenixVisionary's Shop Policies
Hello and welcome to our shop. Phoenix Visionary is a melding of the creative minds of a mother and daughter. The daughter is a designer and worked for years designing costumes for a firm that catered to the casino market. In the process she became adept at creating the custom fabric designs that they needed to offer individual casinos. She now designs for her own firm. The mother spent 40 years designing, fabricating and selling window treatments for her own business.
Mother retired because she became physically impaired. Her restricted mobility caused her to find more convenient ways to transport items and so she made tote bags and walker bags for herself. These are our opening offerings. We will be expanding into other fields, soon.
Our bags have as our main feature-STABILITY. They are meant to last and so are sewn and sewn again. The seams don't easily come open. The bases are 2 layers and then stabilized with free-form reinforcement sewing. They carry the purchases in the merchant provided plastic bags and so are not going to become contaminated by leakage. The fabrics themselves are heavy and are chosen from drapery, upholstery and costume fabric lines.
We accept only Paypal and the payment to be made at the time of purchase with the shipping address matching the Paypal address.
We will ship via UPS or USPS within 24 hours of purchase. We will not add extra insurance or require delivery confirmation.
Refunds and Exchanges
We do not expect to have our customers return our items or ask for exchanges because they are what we describe in our sales information. We will not issue refunds for shipping errors.
Additional Policies and FAQs
We are not making custom orders at this time. There is no guarantees as to durability since we cannot control usage or abuse of the product.
Last Updated February 3, 2011