PineNineteen

Branding | Wedding Stationery | Printables

Albany, Georgia · 3250 Sales

PineNineteen

Branding | Wedding Stationery | Printables

Albany, Georgia 3250 Sales On Etsy since 2013

5 out of 5 stars
(645)
Ashley Burke

Contact shop owner

Ashley Burke

View all 140 items

Reviews

Average item review
5 out of 5 stars
(645)
View all 645 reviews

About

Around the web

Shop members

  • Ashley Burke

    Owner, Designer

    Hi, I'm Ashley!

Shop policies

Last updated on July 5, 2018

Accepted payment methods

  • Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept cancellations
Request a cancellation within: 1 hour of purchase
I don't accept returns or exchanges
But please contact me if you have any problems with your order.
Because my work is digital, refunds are not issued once a client's order has been finalized. A partial 50% refund will be issued to clients who have actively worked on their design with me, but decide against receiving the final copies. If a client places an order by mistake or needs to cancel an order, this request must be made before the client's first proof has been delivered.
Shipping
LOGO DESIGNS + DIGITAL WEDDING ITEMS
You will receive your first proof within my current processing time. Two rounds of revisions are included with each order to use during your proofing process. Additional revisions may be purchased for an additional fee. Unused rounds of revisions are forfeited once final files have been sent. Approved final files are sent via email.

PRINTED WEDDING ITEMS
You will receive a digital proof of your order within my current processing time. Two rounds of revisions are included with each order to use during your proofing process. Additional revisions may be purchased for an additional fee. Once you give your approval on a digital proof, your order will be submitted for printing. Edits cannot be requested at this point. Once printing and packing is complete, your order will update with a tracking number. All packages deliver via UPS. Printing services only available to US clients.
Additional policies and FAQs
Copyright of your design remains with Pine Nineteen. Logos cannot be trademarked and will be re-listed for other clients to purchase. Under no circumstances are you permitted to resell, share, give away, distribute, copy, or manipulate my designs in any way, shape, or form. You may not claim my work as your own. You are granted license to use your design for personal and business use only.

Orders with no reply to my initial message/no communication for more than 30 days will be considered abandoned. These orders are marked complete and the final files from the last proof sent will be delivered as-is to the email address on your order receipt. No refunds will be given. If additional time is needed, please inform me in writing. Failure to do so will result in your order being considered abandoned.

Client files are stored on my system for 30 days following delivery. It is the client's responsibility to download and store their files in a safe place. Once files have been deleted from my system, repurchase of the design will be required. If edits are needed within the 30 day storage period, a small service fee will be invoiced to the client per revision round.

For licensing reasons, I cannot provide fonts files with your order. I can provide links to the fonts used in your design so that you can download and purchase them yourself, but will only provide these links after we finalize your order.

Font style changes are included with your order and can be requested using your two complimentary revision rounds. Design changes, such as adding or removing clip art graphics, are not included and will require additional fees.

More information

Last updated on Jul 19, 2018
Frequently asked questions

Proofing Policy

First proofs are sent within 1-2 business days. Before giving your approval on a proof, overlook the design for errors. By submitting your approval, you are agreeing that the digital files are acceptable to deliver via email and print orders are acceptable to submit for printing.

Multiples To Standard Letter-Sized Page

Multiple stationery cards to a standard letter-sized page are available upon request only and must be requested before your order is finalized. Trim marks will be added for easy and accurate trimming.

File Storage

Due to limited storage space, client files will only be stored on my system for 30 days following delivery. It is the client's responsibility to download and store their files safely. It is recommended that a backup copy is also stored on an external storage device in the event that your files are lost or deleted.

Abandoned Orders + Client Responsibility

It it the client's responsibility to reply to all conversations within a reasonable time frame. All orders in which 30 days have passed without communication will be considered abandoned and finalized. Final files from the last proof sent will be delivered via email. At this point, revisions will require additional fees.

If additional time is needed, please inform me in writing. Failure to do so will result in your order being considered abandoned.