Pineapplecoop's Shop Policies
Aloha and Welcome to our little collective. As of now its just me and my spouse but some day we hope to have more artist on our site for you to enjoy. Please note we take great pride in our products.They are made in our home which is smoke and pet free. Thank you for browsing our shop. everything we make is limited and handmade for you by us.
Payment is accepted via Paypal. (FYI: You do not need a Paypal account to purchase an item, just a credit or debit card.)
My Shipping fees include Shipping, packaging, handling, ETSY & Paypal Fees
I will ship within 2 weeks upon a cleared payment.
I will combine shipping on multiple purchases. Please contact me for combined shipping quote.
I try to reuse old packaging whenever possible - I take great care in packaging every item, and I never charge for the packing materials.
For the lower 48 states buyers:
I ship by USPS first class mail, priority mail, parcel post, and UPS - whichever works best for the package - depending on weight, size of package, and package contents. Generally, smaller items will be shipped via USPS. Larger packages will be shipped via UPS Ground.
Insurance is required for items worth more than $25.00. UPS Ground covers item up to $100.00 at no charge.
For everyone else(APO,HI,AK& international buyers): please contact me before purchasing as shipping costs can be very expensive sometimes.
Make sure that the address in your PayPal account is your current address- I generally print and ship through USPS, so we can both track the package. Please let me know if you need your package shipped to an address other than the one in your PayPal account.
Refunds and Exchanges
If you are not 100% satisfied with your purchase please contact us. We want to make your purchase right if we have wronged. We are not responsible for lost products due to delivery mishaps. We will work with you and the carrier as much as possible. But can not refund you for something we have no control over (such as the shipping and delivery system) All refunds will include original purchase price ONLY I reserve the right to refund any shipping cost. Thank you for your time.
Additional Policies and FAQs
Some pieces can be customized or personalized please feel free to ask.
Last Updated February 26, 2014