Handmade Jewelry and Feather Fascinators
PinkLaLou's Shop Policies
Hello and welcome to my shop!
If you are new to Etsy, please check out this guide to making purchases:
for any custom order please feel free contact me and i will try all my best to make you happy with your purchase.
BUT... Please read all of my policies before you make any purchase.
Thank you so much for stopping by "Pink Lalou" I hope you will find what you are looking for.
I accept all kind of payment.
You do not need a PayPal Account to pay for your items through PayPal.•
Check out this etsy step by step article http://www.etsy.com/help/article/361
Payment is also due immediately and the sale will be canceled if it is not sent within 3 days. but if you have any problem with payment please contact me and i will try to help you.
I ship only to USA.
Your order will be ready to ship in 3-5 business days after payment.
In some countries buyers have to pay extra taxes to receive items. I am not responsible for these taxes.
If for some reason your package is returned to me because it was unclaimed or I was given the wrong address, I can either re-send the package (for an additional shipping fee) or give you a refund (minus shipping fees).
i always ship to your Etsy address unless you specify otherwise. please let me know either through a message or in the message to seller section if you need the package sent to an address that is different from your Etsy one. it is the buyer's responsability to let me know.
Refunds and Exchanges
Refunds and exchanges are offered only if I have made a mistake with your order.
I will have to receive the item back in order to sent you a refund.
Please contact me within 3 days of receiving your order, for refunds/exchanges.
Additional Policies and FAQs
Please contact me via convo if you like an item custom made for you.
I require 50% payment upfront on custom orders paid via Paypal. All deposits are NON-REFUNDABLE. There are no returns on custom orders.
After we agree on the final design and colors I will make a blank listing for you, worth 50% of the total price. Once this is payed I will start working on your order, and when is finished I will make one more listing with the products photos and the other 50% of the price.
Please do not get your art lockets wet. They are costume jewelry and should be treated as such. Getting the locket wet could cause the artwork to slowly come loose from the front of the locket or possibly even melt or peel. If you do get your locket wet, or damage it, I cannot be held responsible for replacing the piece for you.
Please make sure you don't have any metals skin reaction.
I am not responsible for any skin reaction due to metals mixing with your skin. It is the responsibility of the buyer to read the item descriptions before each purchase. All items are marked with the type of metal contained in the item description.
Last Updated December 25, 2015