Payments can be made with Paypal - you don't need to have a Paypal account to use this service, just select the option to pay with your Credit card without signing up for a PayPal account (its optional).

Or Direct Checkout.

Choose option Other in Payment methods if you wish to pay by bank transfer (only for payments from European countries).

Prices are always per one item.

If you are new to Etsy here is a helpful guide for purchasing:
http://www.etsy.com/help_guide_checkout.php

Orders are shipped from portuguese Post Office: in *Registered Mail (it's a priority mail with tracking number)
OR Blue mail (also a priority mail with tracking).
When free shipping is offered orders are sent via Regular mail.

*This means that you receive the package directly from the postman at your given address and a signature is requested (it doesn't have to be yours but from anyone that accepts the package).
Once the parcel has been shipped, you will receive an e-mail with the tracking number.
With Covid-19 situation some countries are not asking for the signature.

The buyer is responsible for any additional fees that may be charged at your customs. (The items you buy are shipped from Portugal - Europe).

Orders are dispatched after confirmation of payment (within 3 to 5 days) and the estimate date also dependes on stock availability (some out of stock products can take about 3 to 7 weeks being printed & made).
- I'll try to be as fast as possible and I'll shortly inform you if any delay occurs.

Shipping to European countries takes about 3 to 7 business days after the order is mailed by and to the Rest of the World about 7 to 18 (business) days.
- Please understand that some delays might happen (sometimes with the Customs in your country and in busy holiday season like Christmas mail takes longer) that are out of my reach, but if that is the case contact me and I'll try to assist you.
[These are estimative deadlines (for Registered Mail + Blue Mail) we don't guarantee any exact or specific delivery date]
With Covid-19 situation shipping is taking much longer than the above mentioned.

PinkNounou will not be responsible for delayed, unclaimed, or returned orders due to incorrect address or other causes that are beyond our control.

If you are ordering more than one item please email me for an accurate shipping rate.

When free shipping is offered orders will be shipped from portuguese Post Office in Regular Mail.

Máx 2 Kg per package - if the number of items added in the cart is heavier than 2 Kg the shipping costs will have to be recalculated.

If you didn't received your order but it's marked as "Delivered":
Start by contacting me to let me know about the issue and check the shipping address provided when placing your order.
Please also follow these steps:
- check with the post office;
- check with family members, neighbors, or work colleagues (if shipped to your workplace);
If your package it's still missing and in order to qualify for a refund, you will need to FILE a MISSING MAIL REPORT with the shipping provider, as well as a POLICE REPORT.
Proof of BOTH reports must be provided to me to qualify for the refund.
I will also be filling a Missing Mail Report with the shipping provider.
I will try to assist you through this process in the best way I can. Thank's for your patience!

I sell wholesale. And accept custom orders.

shop: http://www.pinknounou.com/
instagram: https://instagram.com/anafrompinknounou/
pinterest: http://pinterest.com/pinknounou/
facebook: https://www.facebook.com/PinkNounouKids
twitter: https://twitter.com/pinknn

HOW PINKNOUNOU GET STARTED?
I guess it all started because I'm a daydreamer. I graduated in graphic design but deep inside I knew that a conventional career, drawing other people dreams, was not my path. I needed something more creative and colorful since I couldn’t help to have my dreams always filled with small characters bursting to get alive.
I love illustration and children storybooks since I was a little kid. My house is completely filled with books: I have the precious ones from my childhood (thank's mom for keeping them!) but also many others I can’t help buying from vintage shops and antique fairs.

My collections are made with extra care and love in limited numbers and some are one-of-a-kind handmade creations that can be fully customized just for you.

Because my products are handmade, individually hand cut and sew, made in small batches and because also of the printing process involved some variations in color or size may occur.

I love animals – specially cats, but unfortunately I'm allergic to them... So all my products are made in a pet and smoke free environment.
I try to buy my supplies locally whenever that's possible and all things are made in my country – Portugal

HOW LONG WILL MY ORDER TAKE?
Upon placing an order via my shop, you will receive an order confirmation email.
It will then take about 3 to 5 business days* to dispatch the order (usually less). Once the order has been sent, a shipping confirmation email will be sent with the tracking number.
Estimated shipping times (not including the processing time to dispatch the order):
. Portugal - next day or 2 days **
. Europe - about 3 to 7 business days **
. Rest of the World - about 7 to 18 business days **

(These are estimated times for Registered Mail + Blue Mail which are priority mail. Regular mail takes longer)

* Due to Covid-19 situation dispatching times are also longer - around 7 to 12 business days.
** With Covid-19 situation shipping is taking much longer than the above mentioned.

WHAT IF I WANT TO SHIP TO AN ADDRESS OTHER THAN MINE?
If you’d like to send your order to an address other than your own it’s no problem, when you place your order, just let me know your delivery instructions. I'll be happy to include a gift card with a short message that you would like written in it.

HOW CAN I TAKE CARE OF THE PRODUCTS I BOUGHT? CAN I WASH IT?
Regarding the pillows, softies, dolls, bibs and all the products from the printed range with my illustrations:
You can machine-wash it in a gentle cycle, low temperature and iron it in a low to medium temperature.

Regarding the soft toys & dolls: Gently clean by using a cloth slightly dampened with water or with very mild soap water. Don't rub vigorously on felt or wool.

Thick felt or products with lavender or flax seeds: you cannot wash it.

Although I try to offer high quality products & take great care making and finishing our products – ensuring that everything is well sew and secure + the hand closing seams are strong. Due to intensive use, pulling or washing, some wear might happen - so pay close attention to the items before handing them to small children.

Art Prints and Originals - should be hang out of direct sun light.

HOW ARE THE TEXTILE PRODUCTS WITH THE ILLUSTRATIONS MADE?
The collection with my illustrations is printed onto a 100% cotton fabric using water based inks (in Portugal).
When the printing is done, the fabric is all individually hand cut – things start to gain shape and live ;) then they are sew with great care & love in my studio so that they can be quickly sent to their new home – Your home!

PRICES ARE ALWAYS PER ONE ITEM

CREDITS:
Almost all photos are mine.
Some are by:
. Simplesmenta
. Catarina Zimbarra
. Freepik <a href="https://www.freepik.com/psd/background">Background psd created by rawpixel.com - www.freepik.com</a>

In the event of a dispute, the consumer may use Entidade de Resolução Alternativa de Litígios de Consumo – in Lisbon. More information on Direcção Geral do Consumidor: https://www.consumidor.gov.pt/
For the Livro de Reclamações go here: https://www.livroreclamacoes.pt/

All personal information saved will be handled with most care. The stored information will not be sold or used for any purposes other than making sure you get the best service possible.
To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me).
Billing or shipping address and any other contact info will only be used to communicate about the order, to fulfill it, to settle disputes, to provide customer support and for taxes related issues (and I will store this information for as long as needed regarding tax laws: 10 years).

I rely on a number of legal bases to collect, use, and share your information, including:
- When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list.
- If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law.
- As necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest toimprove my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

The information I may collect about you is (when you place an order): name, postal address, email address and the details of the product(s) you’re ordering (you may also choose to provide additional information for a custom order or with other type of instructions).

I share your personal information for very limited reasons and in limited circumstances, as follows:
- Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Service providers. I engage certain trusted third parties to perform functions and provide services to my shop. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
- Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
- Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
- Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
- Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
- Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

For purposes of EU data protection law, I, Ana Carriço, am the data controller of your personal information. If you have any questions or concerns, you may contact me at ana [!at] pinknounou.com

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