Eileen Pellini on Aug 9, 2016
Difficult to arrange pieces in container
thanhtam80 on Jul 18, 2016
Lovely! Very delicate and pretty arrangement
Please take the time to read through our policies. Feel free to contact us if you have further questions.
Accepted payment methods
- Accepts Etsy gift cards
- Other Method
We are obligated to collect sales tax from NY State customers on the item itself as well as on shipping and handling.
Most orders are processed within 1-5 business days. Please check item description for further information.
Items can be shipped via 2-3 Day USPS Priority Mail, 2-5 Day USPS First Class Mail, or USPS Express Mail.
Please note that processing times are estimates only, not guarantees. If you need an item delivered on a specific date, contact us first.
Ship times are provided by USPS and Pink Serissa cannot take responsibility for late deliveries.
Tracking is provided for all orders.
You can track your order or check the status of your order by going to -Your Account- Purchases and Reviews.
Orders are shipped to the address listed on Etsy checkout. If your address has changed or if you want the item shipped to a person other than yourself, please change the ship to address accordingly.
Refunds and Exchanges
Due to the perishable nature of our items, once shipped, all orders are final, no returns/exchanges etc.; however, if you are truly unhappy with your purchase, please contact us and we'll do our best to help you out!
Please inspect your item upon arrival and report damage asap, but no later than one week upon delivery. Please include a picture of the damaged item in your message.
Additional policies and FAQs
Everything can be customized to meet your taste and your needs: plants, size, color, or light requirements.
Have a specific scene in mind with the little folks? Contact us! We will most likely be able to find the right figurines to recreate that memory for you!
Frequently asked questions
For how long can Marimo stay out of water and in the shipping box?
Marimo can stay out of water and in the shipping box for at least two weeks. They will probably be fine for up to three weeks. After that they will need water and light.
For how long can air plants stay in the shipping box?
Air plants should be removed from the shipping box as soon as possible even if you don't intend to set up the terrarium right away. Just provide light and soak in water once a week.
An instruction/care sheet is included with every terrarium
Please check item description for sizing details
Gift wrapping and packaging
Gift wrapping is available for many items. Please check item description for details. At the very end of the item description you will find a link if gift wrapping is available for that specific item. I will be happy to include a handwritten gift note.
Please contact me for details.