Pinkchocolate14's Shop Policies
If you have any questions or concerns feel free to contact me at: Casagi808 [!at] hotmail.com
To keep updated feel free to visit my sites:
United States Orders:
I prefer paypal but I also accept checks and money orders. Please send your Paypal payment within 2 days of purchase to avoid shipping delays.
If you're paying by check or money order, please send payment within the next 3 days after order has been placed. If I do not receive your payment within 2 weeks, your order will be automatically canceled. Shipment will be held until check or money order has cleared, this may take up to 7 days.
I prefer paypal but If you're paying by money order, please send payment within the next 3 days after order has been placed. If I do not receive your payment within 2 weeks, your order will be automatically canceled. Shipment will be held until money order has cleared, this may take up to 7 days.
Packages are shipped to the address you specify on your Etsy order. If you require a different address than on your invoice, I must receive address confirmation before I can ship your order.
If you need me to ship to a different address, please contact me immediately to avoid mis-directed mail and delivery delays.
United States Shipping:
Items are shipped via First Class Mail, after receiving payment or payment has cleared. First Class Mail takes an average of 2 - 3 days to deliver. I will ship out item as soon as I can but please also be aware I will not ship items when the Post Offices are closed due to a federal holiday.
The day your package ships, you will receive and email confirmation.
If you would like your items to be shipped via Priority Mail or Express Mail, please contact me.
Items are shipped out via First Class Global Mail (also called Air Mail), after receiving payment or payment has been cleared. First Class Global Mail takes an average of 7 - 10 days to deliver. I ship out items as soon as possible but please also be aware I will not ship items when the Post Offices are closed due to a federal holiday.
Please contact me if you prefer a different type of shipping in which we can discuss the prices.
Items are shipped in plain brown boxes. Gift wrapping is available at no extra charge and upon request.
Refunds and Exchanges
All my items are guaranteed quality made so I do not accept returns. Sorry for the trouble.
Additional Policies and FAQs
Commissions and Custom Orders:
Pink Chocolate is willing to accept custom orders so feel free to contact me.
I am always happy to discuss custom orders and usually accept work that is similar in design and style but willing to take a challenge. I won't recreate the designs of any copyrighted merchandise. Please contact me regarding design and pricing. For past items I am also willing to remake items.
All of the item in my shop are individually handcrafted and 100% copyrighted. Each plush or item has been made individually without patterns.
All my designs are copyrighted and protected by law.
Last Updated June 14, 2014